Localphone Bewertungen 

I signed up this morning paid for a subscription and I am still waiting for service. Hours later the message "We’re processing your payment. We’ll send you an email as soon as your credit is ready to spend." I see the CEO is also CEO of Voxbeam Telecommunications Inc. so I tried calling them but the mailbox is full.

Someone else answered and spoke in hindi when I tried to call. She did not understand what I was saying so had to disconnect and email support team. It didn't happen since BUT SHOULD NOT HAVE HAPPENED IN THE FIRST PLACE. WHY DID MY CALL CONNECT TO SOMEWHERE ELSE NOT MY FAMILY?

Dishonest clients

I have been receiving calls from a company I Kent supposedly who make verbal threats and put the phone down it appears that you own this number

My account with credit in it was removed and i cant login to my account

I cannot send an email to support on my contact form because , i cant input/ know my account number ..

Company's customer base souly fraudsters discising there location. Helping people scam the innocent
Such a fantastic business model.
No better than the scammers them selves.

Whilst this company may not be scammers by design it is recorded as the hosting system for scammers and callers of serious nuisance to UK called persons in a potentially illegal, abusive and repetitive manner. There may well be reason for legitimate users, global or local, to hide behind spoofed numbers (which apparently Localphone facilitates) but it may be aiding and abetting criminal services (in the UK or parts of EU) in doing this. There appears to be no general contact number for complaints of such abuse and I think it would be useful for their own business to disown such use, and show an interest in preventing it for these purposes.

I should point out that I do not review this company on a single instance of abusive call, but the repetitive nature of scam calls masked via Localphone raises the question of whether the company is making any effort to prevent illegitimate use via intent or trickery, or operates any applicant scrutiny. The nuisance numbers can easily be identified through websites such as whocalledme and who-calls-me. These callers can not be blocked by (e.g. BT) because it appears that Localphone allows random calling numbers to mask the source. This appears to me to be supporting suspicious and potentially fraudulent activities. Why would a caller want this feature if not to hide from and frustrate their target 'customer', and refuse to give details of their business, the purpose of the call, and the source of their information?

Come on Localphone, show an interest in the scammers you may be facilitating, and provide a problem reporting facility for targeted recipients? Is there money in aiding and abetting?

Have been using Localphone since 2018, very good service and call quality, we have a second home in France and using the mobile phone app we can make calls to the UK at a low cost from France. Over the years we have had one or two technical problems but the help desk was quick and efficient fixing the issue. The only thing I would like to see is the ablity to dial 999 from our VOIP phone in the UK.

Have been using Localphone for years..usually excellent, but havent been able to connect with family phones in UK. Contacted LP twice to be told there is an issue with the UK providers. However was miffed that there has not been any notification of this issue on their website etc and have not been given a 'fix by' date

This is a total scam. when you use voip to call a number, you never get connected. But when you use your phone to call the so called local numbers, then you are charged twice first by both your sim providers and also localphone. This is total ridiculous

I have been a customer for years and 99.9% have had great service.But just recently everytime i phoned my local numbers i would either not get through or get someone random.contacted localphone and within a couple of days all sorted by Mark..with a few tweeks..thankyou would be at quite a loss without localphone in Christchurch NZ..cheers

I am a Local Phone customer since the year 2011. The call quality is very good and the local phone calls work perfectly. Low prices for making international calls. Also their local phone virtual number service helps to receive calls from the regional callers (friends, family or business customers). Their customer service is very excellent and prompt and even they reply promptly over the weekends too.

One of the best and cost effective calling services that I have ever used.

Still no SIP connection and no refund. Despite their reply to my previous review and that I contacted them as suggested, Localphone has still refused to reply to all attempts to reach them.
I can only think of two possible explanations:
1) They are a rogue company that takes payments on their website but is no longer able to provide SIP services.
2) They blocked access on my account to the SIP server once they learned that I am a foreigner living in the UK.. go guess why,but xenophobia in on the rise here.
Whichever the case, I strongly advice to stay away from this company.
I signed up because I needed a foreign number to receive calls. After toping up my account they required me to send my passport and proof of address, so I opted to use my credit on PSTN termination although that's not what I wanted. No sip provider in the world requires passport scans for PSTN termination, so my account should have been working as expected, however it seems disabled.
In conclusion, Localphone is bad for hiding the fact that they require passport scans for incoming numbers (this sort of cheating should be illegal), bad for not having sip connection working on my account, and finally bad for not replying to tickets and emails and only come to trustpilot to pretend they do.

SMS doesn't get sent many times. Right after sending it, they tell you that it has been successfully sent, however, if you check the SMS history you will be shocked to find out that it really was the contrary. At times, it seems it's successfully delivered but a few days or a week after (granted you have the luxury of time to check) it turns out to be the other way around. It definitely is not a reliable way to communicate via SMS with your loved ones. The calls, if I remember it right, were not bad. But I use their service just to send my mother SMS apart from using unlimited Rebtel calls to her.

A couple of times, I sent a message to Customer Service and they always say, "I don't know what's going on or we're still waiting for them to fix it, etc., etc." As a customer, I don't really care about these third parties, I just want to get my money's worth and not waste my time sending and resending. Perhaps instead of always blaming someone else, why not take the responsibility?

Great service and excellent technical support. The phone lines can sometimes be a little patchy: I had mine drop several times while trying to reach a UK customer service line, but this might not have been Localphone's fault per se, as they rely on local phone companies for connections and inherit local providers glitches. All in all, given the cheap rates, it's a great solution to extortionate mobile phone bills!

I don't usually write reviews, but having seen some of the other reviews here, I felt the need to leave one.

Localphone provide a fantastic service. Whenever I have contacted them, I have received a polite and prompt reply.

I have a girlfriend who has family from outside the UK and who grew up there. Localphone enables her to have a local phone number in her home country to give to her friends/family (particularly useful for family members that don't have a smartphone). Using VOIP, receiving calls through her phone is practically free. Making calls is super cheap. Overall, to rent a phone number, receive multiple calls a day and call home a few times a week, we spend a few pounds a month.

Anyone who complains, simply doesn't know how the service works and has not spent enough time trying to work this out. I've yet to find a company able to offer what localphone does. During this pandemic they have been a lifeline.

Thank you for what you do!

So I cannot access my account. I am going to try and log in wit a different company

I am using Localphone since 2009 and found it a very useful service. I am using it with a Siemens Gigaset and it works perfectly fine. Android app is bit lousy but from mobile I use their local calling numbers, which is a great feature. I also avail their incoming number option and it works without any problem. Localphone support service responds within a day time, which is acceptable in my opinion.

I tried to make this service work in 4 methods: 2 of them were on their website, didn't work properly . Their windows app - doesn't work properly. This android app - doesn't work properly. Most of the time the call goes through and you can only hear the person for like 1 minute and then the call hangs up on the other end but not on your end and all you can hear is a loop of what the other person said.

Ridiculous

Works faultlessly for us. Nice feature to be allocated specific numbers for regular contacts. I can only imagine that people who have not given ***** reviews have failed to understand how to use the service.

Brilliant, the only one to use..
I make calls all over the world, many free due to WiFi, those charged are pence few a pound - err usually less then all the others I have used in the past -
Exelent, you must try it...