Localphone Bewertungen 

They were good at the beginning.
Now, they are expensive and service does not work always.
If you send SMS through them, do not expect other side to receive it.
When they raised price for subscription, they could not just cancel mine, but they blocked me using it.
And they have very bad attitude.

Used to be the best around but international calls no longer competitive, network's like EE offering international package for better price

I've been a customer for years now. The idea behind Localphone is great, and there are many things about it I like, but it's hard to actually get it to work in practice.

I have 2 incoming numbers, and these work great. It's really handy to have a local number independent of who my provider is, and not have to worry about porting. It's also great to have an incoming number for the US, to use when I visit or for friends and family to call me on.

Customer service is also very good. All of my questions have been promptly and completely answered.

Their open architecture is also great. There is full compatibility with other VoIP providers and technologies. Nothing is locked down or restricted.

On the technical side things are not so great. I've had a lot of trouble getting apps to work well on my phone and getting a VoIP phone working in my house. These aren't necessarily always Localphone's fault, but at least for Android they don't yet have a fully functional and solid app, and there are no phones they sell as a package or recommend and fully support. Also like others have said, it's not uncommon that calls just don't go through, or the connection quality is unacceptably poor, and then you're stuck paying full price from your regular provider.

Since I don't make that many calls, I'm sure I've paid more on technical solutions than I've actually saved on calls.

Also Localphone doesn't support any privacy enhancement. There is no encryption whatsoever, on any level. There may be legal reasons for this, but I still find this really lacking.

Every time I use Localphone I feel like it's so hit and miss, I can only use it for calling very friendly people who have the patience to try a few times first before the call is actually successful. It's hard to use it professionally or to call strangers.

I suppose I'll keep using Localphone for what it is. I don't know of any other better, open and reasonably priced VoIP solutions.

Thought I should make some needed comment in praise of LocalPhone. For some time, I was paying exorbitant phone prices to contact my wife in Nigeria. This because my TV, computer and phone provider also charged me as well as the phone company I subscribed to. Yes, this due to my lack of intelligence and trusting the money grabbing sharks of commercialism. Eventually, I found a “bypass phone provider” that reduced my phone bill quite a bit.
But then my wife moved to India to teach underprivileged children and again I encountered a few problems with my phone company due to all sorts of things I did not understand. I eventually decided to try a well-known computer-based phone facility that allowed my face and my wife’s dear face to be shown when I contacted her. But then distortions and odd cut-offs resulted. Not happy.
Brooding about my long period of mistakes I finally decided to try Localphone. A good man named Mark Pickering spoke to me. He listened patiently, told me lots of things about phone companies and other things that I only partially understood. He then kindly sent me an email in a more simplified explanation about something that went by the name of “Calling Card”. It seemed that this could be the answer to my problems.
I enlisted. When my phone bill became due for payment I was surprised, in fact, I started to mutter suspiciously. It was so low for the first few months I thought they had made a mistake. No mistake. Saved me a fortune and is simple, efficient, and quick to transport my voice to India daily with no problems whatsoever. Now my phone bill is really low.
What an idiot I’ve been in my fumbling and bumbling that wasted money. Believe me, these people are good. And NO! I do not work for them, have not got shares in their company, or have any ulterior motive. Am doing this solely to help you. This is a good and genuine service. None better.

Dave-of-Birmingham

Been a customer on LP for 6+ years without any real complaints.
(Would've gone elsewhere else) But today I get to realise that two people I regularly text don't get all the texts....
I check the LP 'Chatline' for help. What a joke. One single person in Philippines on the end of the 'line'. Me in UK. To chat to all. (Today is June 1 2018)
I get no realistic response & waste my time. And money on failed texts...
I would advise any other person to avoid this so called service these days. They do not care about the paying customers in my experience.
Avoid, & find a better service is best advice..
I really feel sorry for that poor person in Phillipines trying her best with multiple customers to deal with. On a pitiful wage compared to UK employees, on her own & doing her best.

What a sad, disgraceful company.
The only reason it gets two stars from me is because one star says 'Rude' conduct. This lady was never rude, just harassed & overworked.

This company should be ashamed of itself.

LP response does not answer my complaint about failed messages, (which I pay for) not arriving. I sent one more SMS after & it also did not arrive.
The phone service is good, works every time for me, with varying sound quality, but that's OK with me at the price. But not SMS.
LP might want to address this here?? Rather than avoid it??

If you are all in Philippines perhaps you would like to inform us all about the pathetically low wage rates there?? I call it exploitation. I know. I have friends there & I am not impressed/convinced by your platitudes. Third world country. Why base your operations there if it wasn't the cheapest possible way to do a second rate job???
I do not disparage the Philippina staff in any way, I do though, question the morality of a 'Multinational' company who will operate thus. Lots of UK companies now begin to realise that a UK company using third world call centres etc. does not impress customers & are now moving their call centres back to UK, or EU. I wonder when LocalPhone will 'get' that....

I was reading reviews to see if there is any incoming softphone option to move my Vonage service number. Surprised to see some unsual negetive comments. I am using localphone for nearly 10 years. Never had any problems.

Don't use it! I have been wasting money for the past 3 years. It's very common when you're calling to hear something like "your call credit is low, dial... to borrow credit" even thou you have money on your account. Sometimes, when you are connected and talking, you will just realize what your call recipient told you 1 minute ago, start to repeat itself. Share waste of money! It's horrible.

Initial good experience in April 2018: I opened an account, used call back, VoIP out of their mobile app, and international calling using a local dial-in number, and chatted with customer service when I once had a technical issue (one phone I used didn't transmit the key tones). It was all around a great experience - fantastic call quality, attractive rates, intuitive website and app, and really good customer service (called me back on my "problem phone" and set it up manually).

I was hesitant due to the low scores here but now am glad I gave it a try, very positive surprise!!

Update February 2021: I'm still a very happy customer! I found Localphone reliable and once more was successfully helped by customer service - I wasn't able to reach a UK customer service hotline that had a special number, so Localphone actually switched their provider and the problem disappeared. Highly recommended!

While we don't use our Localphone account as much as before (as we usually use cheaper routes), when we use it it works as it should, can't complain. Used both VoIP and call-forwarding numbers, and all work as they should. Had issues in the past, but this was all sorted out by their customer support folks.

Used to be great now its just another "cheap" (quality) service, while the rates do not do justice to the service offered.
Customer service is responsive.

LOCAL PHONE
I made phone call 2/4/18 to call my father through local phone.It was international call and local phone charged me $3 for this phone call.Then something suspicious happened.T-mobile company charged me $200 for one phone call same time as local phone company I made through them..I contacted them through customer service and LOCAL PHONE denied that this is not their fault.I decided to cancel my account right away after this case.I had $7 left on my account and LOCAL PHONE told me after I asked them to refund my money and LOCAL PHONE will not refund this amount of money because I am closing my account...REALLY....THIS I CALL LEGALLY STEALING MY MONEY PROCEDURE.!!!!!!!!Be aware guys

This company allows scanners to operate to try to obtain personal information from children!

‭0141 289 0754‬ Uses it.

Disgusting

Using it for few years. Very good cheap calls. Handy local numbers. Can register multiple numbers to one account to call from.

Localphone customer service helped me very much. Thanks to Mark from Customer Service Representative.

Very poor customer service, had been using service for a number of years for international calls, have two accounts. Then setup an account for father in-law, added credit went to use the service after verification process, not working. Contacted help desk eventually told they have blocked the account with no reason provided. Asking for ID upload, very suspicious, asked for refund as have been unable to the use service. Customer service reply can't do refund, good bye. Disgusting service will no longer be using their service, would recommend avoiding this company.

Finally its time to say bye to localphone. Thanks for the problems that came up recently. Firstly the expiry of your account with your third party provider and the recent one with ios upgrade. It made me go into the market to find alternative and seriously, there are damn good ones cheaper than localphone and much better quality. I should have done this long time back, easily it could have saved me some money.

App does not work on iOS and this is what the company sent me back when I asked for a refund : Thank you for your email and I do apologize for the inconvenience. Before we proceed with the refund, we need to follow certain rules as per Terms and Conditions.

* You must have more than $3/£3/€3 remaining balance.
* The amount of your order must be more than $3/£3/€3.
* The order shouldn’t be older than 90 days
* We charge a 10% admin fee with a minimum of $1/£1/€1

They want me to pay 10% of my balance that I was requesting a refund for back to them for their pathetic service!

Have been using Localphone for a few months now, without problem. No setting-up difficulty; no call quality defects. I'm currently using a free Sipgate VoIP incoming number, and was concerned that if Sipgate were ever to cease this generous service that I would want to transfer the number to another company. Although it is not listed as one of their options, Localphone said they could do that, for a fee of £20. I would then be paying them £0.90 per month, but that would be better than having to change the number.

The website promises phonecalls from your desktop- but requires a phonenumber to get access. If I had a phone- I wouldn't need to make desktop wi-fi calls ! Useless.