Localphone Bewertungen 

The customer “care” Guy was very rude, mean, unprofessional with no manners. And obviously with no information!

I am giving you business for last 9 years. No more buddy! I am done once for all. There are hundreds of service providers out there. If you guys want to stay in the market, provide better service.

I have been with Localphone for over a year, but the service is currently very poor and customer service does not care. Drop calls, wrong error messages and calling credit truncation are some of the unethical experiences. You need not subject yourself to this horror.

Wow! What a change. It was excellent, now worse than dreadful and you often get charged for calls that are not connected.

I've been using Localphone for some time as a replacement for my landline. I am generally very happy with call quality, and call prices are very reasonable (especially compared to normal landline charges). Billing is monthly and is fully itemised. Any queries are responded to promptly. The only downside is the quality of the mobile app. Doesn't work well and has not been updated for a while. However it is easy to get round this problem by using a generic phone app (e.g SipSimple, Grandstream Wave or Zoiper).

I have been using localphone for the past 7 - 8 years and this year, it has been from "Excellent service" to "what the heck?" there are issues with:
1. being able to call Nigeria and
Not credit message
Weird numbers appears at the recipient's end and
message looping as if it was recorded in the 1st place (very disturbing).
2. unable to call anymore when roaming - it now says wifi calls only, but that NEVER works!!!

You guys need to get your act together, because you are about to lose a loyal customer....
I am now looking for another provider, or even might decide to use my existing service provider that now sells cheaper bolt ons for convenience.

very bad service, i was unable to call my family located in algeria.
i contacted the technical service but there were unable to help....or fix my problem... also i tried to call my family using different method internet / android application, SIP nothing work!!
my internet
refund is a joke as they take 10%!! don't go for a crap service like that...

I just recharged for £5 last month and after that i have never been allowed to login on the android app. It always fails in login "No Network detected , try again". Terrible app!!

What is going on with this company?
It was so good in the past.
Now, does not exist on internet at all.
I still make calls from my designated number without problems but can not see my account for last few days anymore.
Safari does not detect it as it use to.
Pity, I am long term customer and happy one till now.

Works great. Best Pricing.
Unlimited number of authorized lines.

Was very good, but now just have frequent issues such as no sound, dead tone, echoes, random cut offs constantly. When complained, not much reply and never any compensation.

I have been using localphone since 2008 to call India, USA and other locations. It has served well till now but I think it has been getting worse day by day. I have about £6.00 credit in my localphone account and when I try to make a call it comes up with a message "Low Credit" and does not make a call. This is not the first time either. If it is not this error then it is something else. Bottomline is that localphone has become unreliable, unacceptable and unreasonable to use. I am leaving localphone after nearly nine years with them and I am definitely not returning...EVER.

5 stars for support and 5 stars for the services...
So... I decided to trust those guys and purchase 2 incoming numbers. After a couple of weeks there was a problem and all incoming and outgoing calls to those incoming numbers was a mess. If someone called them they appeared offline, if we were calling someone our numbers didnt appear correctly. I decided to contact the support and guess what ? The guys started calling me, sending me mail trying to do everything possible to fix it. We were talking almost 6 hours on the phone to help me fix it.... They only have to email you the settings and that's all BUT THEY SUPPORTED ME incredibly by even calling me and giving me a perfect guided help. One funny story, while on one line we try to fix the other line but there is no result, suddenly i hear the support guy saying ''fucky, fucky, fucky, i am so frustrated that i can't help this guy''. Yes, as you have guessed he forgot to turn off the other call and i heard him and started laughing, he realized it and start to apologize. I told him not to worry about coz it was nice that their support is frustrated that they can't help and not frustrated that ''i have a problem'' and we both started to laugh. After 2 days with many efforts by them we fixed everything.
Now you would wonder why I give 5 stars ? Well obviously problem existed, exist and will always exist everywhere in our daily life the difference is in the way a professional company treats it's clients and the way they try to fix the problem. + my problem was not because of them or me but because of a 3rd party provider of them. So when you see a company fixing a problem that has many sources in 2 days and they work 24/7 you really appreciate it.
Special thnx to
Michael N, Ehdrin C and Michael S.
Guys I am really really thankful for your support. I wish you the best.

I have been long time customer but now cannot trust this service. Often when I need to call my parents this service behaves in an unexpected manner. I am not sure if this service uses some dodgie call termination as often when I call to Pakistan I get mobile companies messages like prepaid mobile balance is low etc and call will only connect after few such attempts or won't connect at all .

if you chat with customer service they are not very helpful and will tell you to email technical department for such issues .

Well, they say "you get what you pay for" .

Been using local phone for a while. Prices are competitive but call quality or connections is not always good. Some time it takes few attempts before your call gets connected and some time you cannot hear person on the other end at all .

I have been a Localphone customer for a very long time. 95% of the time, I haven't had any issues. There are reliability issues occasionally when calls would simply not go, but that is an exception than the norm and I am more or less pleased with the service. I issue I have however is the quality of the apps on various platforms. The call via wifi from those apps have not worked for me for quite some time and the apps themselves have not been updated in couple of years if I am not wrong. It would help if Localphone paid special attention on their service via all mediums especially as rates are coming down significantly on competing services from Google and Skype.

Update: Lately their service seems to be increasingly getting poorer. Plus rates seem to have come down a lot on competitors. So I am considering my way out.

I have been a Localphone loyalist for the past 8 years. The service has never failed me. The prices are most competitive (for calls to India and UK), the website allows you all the configuration you want, navigation is super easy and intuitive.
I recently had a minor issue (for the 1st time in 8yrs) and it was resolved in hours.
My wife, after trying countless VoIP services, is a Localphone loyalist too and she calls India (from UK) using local numbers created via Localphone. The call quality is as good as landline.

I used local phone last 5years, november 28 I buy fixed minute for calling US to Bangladesh, last 6/7 days this service not working. I try thousand time, they r cheating with me by selling fixed minutes. I think this time to quit my calling relationship with this company.
Thank you all.

Localphone came highly recommended, and they did not disappoint. Great, fast service. Responsive Staff. Affordable rates.

My VOIP experience through LocalPhone has been awesome. I'll keep using them for my new small business and I highly recommend them.

And reliable price, fast Support when needed

You can talk to your loved one's even they are any where in the world. Local phone is the best.