Loot Financial Services Ltd. Bewertungen 

590
TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

So good. Brilliant budget tracker with the option to omit one off spends in order to stop them warping your budget. Very helpful to see how much I’m spending each day, in what shops and in what areas... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Great idea, very easy to use app and card and the ‘Goals’ feature makes saving money so much easier. Could do with some more visualisation of spending trends in something like a line graph of money sp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Have been a Loot user since January 2018 and highly recommended it to anyone looking for a no-fuss everyday banking solution. The Loot app is gives you a great overview of your spending habits o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Daughter had one last year for travelling around America, used with no issues. I got one now for grocery shopping to stop over spending on junk foods, lol, so easy to load money on and then spend. Go... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bank

Informationen, die aus verschiedenen externen Quellen stammen

#ThisIsLoot: a current account and contactless Loot Mastercard® card, offering insights into your spending with personalised features to manage your money. Whether you're working towards an around the world trip or your next meal out, Loot believes there’s never a reason to miss out.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

590 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,7

Alle Bewertungen

(590)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Does exactly what it says on the tin.

5. Februar 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 1 von 5 Sternen

I did get my money back from LOOT after…

I did get my money back from LOOT after 6 months.
I could help you as well...
If Loot bank blocked your account and ignore your messages.
You just call Wired Card Salutation on 0191 227 5450 and ask to transfer you call to Loot.
Wired Card Salutation is the ones who provide accounts for Loot. You have to insists that your call is tranfer.
And i did call them very often. And i think they got sick of it. And just give me my money back.
And second have to open claim against loot in financial ombudsmen services.
It's not hard to do. Can be done online.
Just update all the information you got. Screenshot will be good enough to show how you been ignored.

5. Februar 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Nice appp services

4. Februar 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 4 von 5 Sternen

Is been nice so far

Is been nice so far.
It will better if you do IBAN

So people can receive money from overseas

30. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Akwasi, thanks for your review! Loot doesn't currently have an IBAN, but you can receive money from abroad. 😃

Here's an article on how to do so- https://support.loot.io/moving-money/how-do-i-receive-money-from-abroad

Do let the team know if you need any assistance. Thanks!

Bewertet mit 1 von 5 Sternen

They stole my money

They stole my money! Wont reply to any of my messages. Over 10 thousand gone! Scammers!! Don't use or trust this company!!!

27. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

Bewertet mit 1 von 5 Sternen

Absolutely terrible service and I will…

Absolutely terrible service and I will go on every platform to express this, they have frozen my account for up to a year now with not a single response to the several messages I have left them, when I called, they blocked my number so I wasn’t able to call again. They’re scammers and need to be shut down, I am planning to take legal action against them so this pathetic excuse of a business can be shut down

25. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

Bewertet mit 1 von 5 Sternen

Absolutely awful ‘bank’

Absolutely awful ‘bank’. There own system error led to me not being able to fund my account, they then had the check to pressure me for proof of funds after I had thankfully moved my money out of the account. Awful process and even worse customer service, concentrate more on your systems than scrutinising new customers.

22. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

Bewertet mit 5 von 5 Sternen

Great app for students

Great app, As a student it really helps me save money and budget well!

22. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Henry, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 4 von 5 Sternen

Great app, but room for improvement with new features

Great idea, very easy to use app and card and the ‘Goals’ feature makes saving money so much easier. Could do with some more visualisation of spending trends in something like a line graph of money spend per day. Also, while the budget is useful to know how much money you have left to spend, it would be nice to have the option to choose if you want the budget to prevent any weekly purchases over your set budget, otherwise you (me personally) still end up spending the extra money in your account.

22. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Luke, thanks for your feedback! We always love to hear what our users would like to see from Loot moving forward! We'll feed this back to the team and they'll add it to our roadmap...if they aren't already working on it!

Bewertet mit 3 von 5 Sternen

Receiving money and transfers take too…

Receiving money and transfers take too long and this is a very big inconvenience.

14. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Liz, thanks for your feedback! Our payments currently take around 1 hour to arrive into your Loot account and 2 hours if you making a payment out of your account. If they're taking longer than this please drop us an email at support@loot.io and one of the team will look into getting this sorted asap.

Bewertet mit 5 von 5 Sternen

Great

Great service they have got

14. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Kolade, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 5 von 5 Sternen

Everything working good

Everything working good . 5 stars from me !

14. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 5 von 5 Sternen

I have been trying to open an account…

I have been trying to open an account for the past 3 years and No bank would even give me a chance. A friend told me able Loots, the application was very simple and straight forward and I got my card in less than a week . I just wanna say thanks for giving me a chance .

7. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot!

Bewertet mit 1 von 5 Sternen

You do not have the option to make a…

You do not have the option to make a deposit.

7. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Gilmara, thanks for your feedback! We always love to hear what our users would like to see from Loot moving forward! We'll feed this back to the team and they'll add it to our roadmap...if they aren't already working on it!

Bewertet mit 3 von 5 Sternen

I had many problens trying to buy…

I had many problens trying to buy online as debit card on Ebay.

7. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, sorry to hear you're having issues with using the card online! If you drop us an email at support@loot.io and let us know exactly what the issue is, we can help you get it sorted as quickly as possible!

Bewertet mit 5 von 5 Sternen

Very helpfully and good online banking

7. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 1 von 5 Sternen

Frozen account and terrible customer service

Topped up my account with £5, just as a test to see how it works. My plan was to save the card for nights out, top it up before leaving and then only take the one card with me. However, I don't go on that many nights out so did not use the card for a couple weeks after receiving it. When I finally came to use it, my account had been paused still with the original £5 on it.

I have Pressed the "Unpause" button in the app numerous times, every time I'm met with the same error message (error code 44411) and am prompted to speak to a member of staff over chat.Multiple times I have done this and message them my error code, if they get back, sometimes they do not respond at all, they tell me that my account had been frozen but that they will look into unfreezing it for me. I have checked back in with them multiple times but they never have an answer for me and my account has been frozen about a year now.

4. Jänner 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

Bewertet mit 5 von 5 Sternen

I am satisfied with the services…

I am satisfied with the services provided by Loot Bank, I intend to recommend two people

31. Dezember 2018
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, thanks so much for your feedback! We try our hardest to make sure that we put our users at the forefront of everything we do and helping them with any issues that may arise is our main priority! We always love to hear that our customer service team are nailing it!

Bewertet mit 5 von 5 Sternen

Incredible customer service

I have been using Loot for a number of years now and they have always helped me keep track of my finances both at home and abroad.

Recently I had a serious mishap with my account and on a Sunday evening they replied to my email and immediately helped resolve my issue. A great team that really know how to look after their users. Any issues and they will be there - 99.9% of the time your experiences with Loot will be issue free!

Cheers guys! Would recommend to anyone.

30. Dezember 2018
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Alex, thanks so much for your feedback! We try our hardest to make sure that we put our users at the forefront of everything we do and helping them with any issues that may arise is our main priority! We always love to hear that our customer service team are nailing it!

Bewertet mit 1 von 5 Sternen

£300 stolen by LOOT! FINANCIAL OMBUDSMAN!! I’m

I had £300 go into my account and literally a second after it reached my account (after he 1hr wait) I got a message from Loot saying they’ve paused my account and need proof of where the money came from. I explained family sent me the money, I then had to prove with a screenshot of their statement WHICH ISNT ACTUALLY ALLOWED TO BE REQUESTED. I found this out after speaking to the financial ombudsman. Regardless, I sent the screenshot from my family member and now they are ignoring me, because I’ve sent the proof they needed.

This company wait for you to receive an “okay” amount of money into the account and then STEAL it. This is not the first time or person it’s happened to!

I wish I had read all these reviews first. They’re refusing to give me my money back, their customer service number is never in use because they don’t want to deal with the stress of having to answer to people that they OWE it to. They’ll ignore you for days on end.

I push EVERYONE to file a complaint on the financial ombudsman website. We need RID of these scamming/fraudulent banks.

30. Dezember 2018
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

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