Loot Financial Services Ltd. Bewertungen 590

TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

So good. Brilliant budget tracker with the option to omit one off spends in order to stop them warping your budget. Very helpful to see how much I’m spending each day, in what shops and in what areas... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Great idea, very easy to use app and card and the ‘Goals’ feature makes saving money so much easier. Could do with some more visualisation of spending trends in something like a line graph of money sp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Have been a Loot user since January 2018 and highly recommended it to anyone looking for a no-fuss everyday banking solution. The Loot app is gives you a great overview of your spending habits o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Daughter had one last year for travelling around America, used with no issues. I got one now for grocery shopping to stop over spending on junk foods, lol, so easy to load money on and then spend. Go... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bank

Informationen, die aus verschiedenen externen Quellen stammen

#ThisIsLoot: a current account and contactless Loot Mastercard® card, offering insights into your spending with personalised features to manage your money. Whether you're working towards an around the world trip or your next meal out, Loot believes there’s never a reason to miss out.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

590 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

WARNING

WARNING - According to the Companies House register “Loot Financial Services Ltd” company number 09092633 is “In Administration” that started on 22 May 2019.

7. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have had £1500 taken from my account

I have had £1500 taken from my account

They did exactly what they did to the reviewer on the 17th May to me "removed money from my account and I contacted them and they wouldn’t tell me where it went and said I had done it"

If this has happened to you, contact the "financial ombudsman". I have filled a complaint, hoping to get my money back

13. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have a loot account that as been…Scam, They have my money for 6 months and just reply saying I have to wait for undetermined time

I have a loot account that as been paussed since i first started it, I have 226 pounds there that iI wanna transfer to a british account or a portuguese account, this problem as been delaying my life, and sincerely I think you should reimburse me of all the hustle I´m having with your lack of respect towards your clients.
Please solve this matter and let me have whats mine, this is incomprenhensible and it looks like your taking my mone y ilegally.
Please assit me and just give me my money.
This review or pause, or stealing MY MONEYwith no reason, as been since 22nd of February 2019, dont you think it is enough time? when you first sent me a similar message I thought ok, normal and required procedures, now its been almost 5 months, and I still have MY MONEY paused?,...this is unacceptable, and whos gonna pay me for being waiting all this long for MY MONEY!!! You are taking the joke out of peoples lifes, this is a lack of respect for me and all your customers, cause if you are doing it to me, you can do that to anyone, I want MY MONEY NOW,...or I´m gonna start publishing all our messages since the 22nd of February in every reviews website that highlights Loot services, and show your true colors, that you are a fake bank, and dont care about your clients.
JUST GIVE ME MY MONEY SO I CAN FORGET THIS NIGHTMARE PLEASEEEEEEE!!!!!!!!
You have paused my account since the end of February...its been 5 MONTHS...and you still write me..saying I still have to wait...for undetermined time, are you real?..arent you ashamed of what you are doing,..you really have a lot of lack of sensibility, or you live in another planet, ..or you are just some thiefs....this is the worst experience EVER with a bank institution, I dont know if all you are doing is legal, and you know I cant do much regarding obliging you to pay MY MONEY, ... through courts, I will inform everyone in my reach of what you are doing to me, any client I can make him not follow your fraud bank is a victory for me....I WANT MY MONEY ASAP, You should pay me a lot more for all the troubles im having caused by yourselves IM SICK OF THIS SHITUATION!!! Talk with your team leaders pls, report this injustice, and let me get my money out of this nightmare you THIEFS!!
You are the scum of the earth, GIVE ME MY MONEY YOU THIEFS!!!!

25. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam - avoid

Companys gone into administration now.
Luckily stopped using this card a while ago so doesn't affect me.

Word: avoid mobile banks and stick with high street ones, they are more reliable will listen to your complaints.

2. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Just an overall scam

Just an overall scam. Paused my card for no reason. Took months to reply. Still haven't replied to any court documents which means an automatical ccj issued against those in charge.
Still haven't returned my money and now they have gone busy. Good riddens karma is a sweet sweet thing..

20. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Nobody in the world will help you if...

When they hold your money the can do whatever they want, they can block your account with all the money within, even when there's not any bloody reason. They will tell you some ridiculous bleep about suspect transactions, even if you didn't do anything strange,maybe an online purchase, maybe sold something on ebay, maybe your parents/friends moved some money onto your card, really there is absolutely nothing suspicious. You will try to contact them for some help, you ll feel embarrassed to confess you need the money because those money are the only savings you have, you ll be about to cry at the phone trying to explain that your landlord doesn't care about and probably he thinks you re a lier trying to set up excuses to avoid payments... Well, think as when you ask customer service for help they are kinda deaf and you're kinda mute, try to picture the situation in mind...

27. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

My account has been blocked for over a…

My account has been blocked for over a year now with all my savings in It. I have been suffering and not been paying my bills at all because this stupid bank have been doing a review on my account. I message them every single day and I have even contacted the police and ombudsman to help me with this and they are working on it as well
Please guys don’t use this account. They are thieves

24. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very bad customer service

Very bad customer service, saying my account is suddenly being paused where I just transferred some money into the account the day before. Try to contact them through live chat, they are not replying. Try to call them no one is answering. And not sure why suddenly paused my account and hold all my money. I have never seen a bank will suddenly paused your account. I would not recommend people to use loot anymore. Others are way better.

20. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're sorry to hear you're having issues with Loot. Please drop us a message at support@loot.io

Bewertet mit 1 von 5 Sternen

Don't use this card to travel around…

Don't use this card to travel around London. I'm charged everyday and I seldomly leave the house. I walk to work, only go out on the weekend for a drink which is a bus a away.

When I asked if I can have a refund on days that I didn't travel they blamed it on TFL, I tried to register my card on TFL to reclaim all my refunds. The site does not accept the card.

It was nice in the start but this card is affecting my credit score. Also money takes so long to arrive into my bank through a transfer. It was sent 8:31, now its 11...and it still hasn't turned up.

19. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hi there, thanks for your review! If you believe your card is being used fraudulently for TfL journeys, please mark it as lost/stolen in the app. We can send a new card which will arrive within 7 days.

Loot is a pre-paid debit card, so it won't affect your credit score! You've also sent money during a maintenance period (where a message was sent beforehand advising money not to be sent), which is why the payment is delayed, it'll come through within the next couple of hours.

Hope this helps, thanks again for your review.

Bewertet mit 1 von 5 Sternen

My experience was amazing at the start…

My experience was amazing at the start of joining Loot until I was soon astonished by how they had removed money from my account and I contacted them and they wouldn’t tell me where it went and said I had done it. I kept trying to explain myself but they kept making out that I was a liar I’ve never felt so embarrassed to be banking with them in my life. I told them to close my account. Me being stupid I forgot that I had a refund due to go back into that account. I contacted again asking what I could do. They notified me that the refund hasn’t gone into the account but they won’t be able to help me either way. So they have my details still but can’t help me? I would advice you to use reputable banks - even online banks like Revolut and Monzo are fantastic.

17. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Money takes long to transfer

14. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Hermish, thanks for your review! We're currently working on shortening the transfer times, hopefully things will improve in the very near future. Thanks again for your review 😀

Bewertet mit 5 von 5 Sternen

Amazing

Amazing helpful

14. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey Mafatou, thanks for your review! Great to hear that you're enjoying Loot 😄

Bewertet mit 3 von 5 Sternen

Problem resolved

1 month and half ago my account has been paused. I was very frustatrated with the lack of reply and no information about the blockage. However, the head of complaince called me with an explanation and excuses for the time they took to reply and everything was cleared and well explained. They are an honest company and they do care of their customers. Thanks Meg and Jeff for your services

8. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hello Carole, Thank you for your review and we are happy your account was resolved. We also want to thank you for providing a balanced review when you must have been quiet frustrated! Again, sorry it took longer than expected to fix! Kindest Regards, Meg

Bewertet mit 5 von 5 Sternen

Love it

Love it and it’s great bank and haven’t got my card yet

7. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hey, we're so glad to see that you're enjoying using Loot! We've got so much more planned to come in 2019 and Loot should just keep getting bigger and better!

Bewertet mit 1 von 5 Sternen

DO NOT WASTE YOUR TIME APPLICATION DOES…

DO NOT WASTE YOUR TIME APPLICATION DOES NOT WORK PROPERLY. SUPPORT TRIED TO SORT THE PROBLEM OUT 3 TIMES PER 3 DAYS, RHE PROBLEM WAS NOT BEEN SOLVED. :(

3. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hi Zura,

Sorry to hear you're experiencing some issues with the app, please email us at support@loot.io so we can sort this out as quickly as possible​ for you!

Bewertet mit 1 von 5 Sternen

All this is a con for some reason my…

All this is a con for some reason my account was blocked. I had a state payment try to go in but says declined and loot wont answer back as i need them to send the money back so i can get it another way. But as i said no reply atall. If i dont hear back ill be phoning police and trading standards.

2. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Can't use

Hi. I cant use my card and my money.i send tomany email but dont answer .I speek on the chat whit shara...I send my statment and everything but nobady cant help ME .I have child 3 years old and my landlord dont wait maybe I go Street whit my child.so can U do something please.

1. Mai 2019
Bewertung ohne vorherige Einladung
Loot Financial Services Ltd.-Logo

Antwort von Loot Financial Services Ltd.

Hello,

We have communicated our reasons for blocking your account via our app & email.

Our systems continuously monitor account activity to identify any transactions which do not meet our terms and conditions. Some users may find their account temporarily placed on hold to allow us to meet our legal obligations.

Kind Regards,
Loot Financial Services.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr