Lulu and Georgia Bewertungen 

Quick shipping and delivery. Had a damaged item and it was quickly reshipped and arrived in perfect condition second time around.

I ordered 2 wreaths, one for fall and one a dried flower wreath for spring. The fall one is beautiful, the flower one was bare and had shed all its flowers in shipping and looked nothing like it was supposed to. When I reached out, Lulu and Georgia gave a full refund. Customer service was incredible, so easy to work with, and despite my disappointment I would shop here again just based off how great they were to work with.

Very difficult to contact and to make returns. There is an initial surface follow up by a representative but no additional follow up to confirm issue was resolved after repeated attempts by the consumer to resolve the issue with a simple
Return label.

Just finding something I actually like. I don’t usually like furniture online pieces. But I have to admit I like many pieces in your line. I also like that your chairs actually sit people instead of hobbits. Sorry but I don’t like 16 inch seat heights.

I’m thinking about purchasing two pieces. But still putting my space together.

I ordered and received a large hand knotted rug and two accent chairs on separate deliveries. Both deliveries went well as they give you a white glove delivery service: carrying in the furniture, placing it where you want it and removing all debris. They will contact you to schedule the delivery and call when they are close to your location so you can expect them.

The items from Lulu and Georgia were quality and I couldn’t be happier. I have already received many compliments on them and will order from them again in the future.

Love the oxblood quilt I bought. Was surprised the shams came as one and not a pair though.

Website loads very slowly.

Ordering was easy, and I was offered a great price. I love the linen sheets I ordered, they are so soft. There was a bug inside the package, so I washed everything well. If it weren't for the bug I would have given 5 stars.

Delivery team was communicative and courteous.

I was not happy with the items I ordered. I want to return them. Not happy with the quality or the color as represented on line versus what I got. No response to my emails requesting the return.

I'm disappointed in the quality of the items once they've arrived and the delays in shipping that haven't been communicated to me.
The first order that arrived damaged was the side table. It took days for anyone to see my email and respond, and then I was informed that if I wanted a replacement it was back ordered until March - so they offered a small discount to try and repair it myself (more work for me, which isnt easy when I have two tiny kids, a full time job, and in the middle of a house move/remodel) .

Then, I ordered the Sarah Sherman Samuel Hawser dresser. I was prompted to schedule a delivery and selected Tuesday. On Wednesday, there was no dresser and I got no update from the shipping company. I had to call the delivery company myself, and when I got a hold of someone - they told me the item wasn't even in Oregon yet so the date I had been prompted to schedule was never going to happen. Again - no one reached out to communicate this. I chose a new delivery date (soonest available was 4 days later) - and when it arrived, it was damaged. The front drawer was cracked (the delivery person pointed it out), so I had to refuse the item.

I then had to talk to 3 different support agents over chat to try and get a replacement ordered and expedited. I received an email that made it look like I was being charged a return fee, which was confusing.

A second dresser was finally sent out and once again, I was prompted to schedule a delivery - which I did for Wednesday 9.23. Once again, I did not get a call from the delivery company to let me know it wasn't going to arrive, and I had to call to get an update. They let me know there were no available trucks, so they're going to have to pick another day.

This is INSANE service and quality to me for items that are as expensive as they are. It shouldn't be this stressful to furnish a room or a house when you're already paying an arm and a leg for what should be quality items delivered promptly.

I love the aesthetic of L&G but I'm not entirely sure it's worth continuing to purchase when this is what I've had to deal with to receive several of these items.

The products at L & G are gorgeous and unique. I always get compliments on the things I have purchased.
If I had one complaint it would be lack of or difficulty reaching someone in customer support. I had an issue that was ultimately resolved to my satisfaction, however it would have been nice to be able to speak to someone in customer service, rather than trying to get them to email me.
That said, I love L & G products and will continue to purchase from them as they did resolve my issue.
……I just read your response to my review with ways that I could contact your customer support. You stated that I could leave a voice mail, can you please provide me a phone number that I could leave a voice mail
on? I was unable to find any phone contact numbers at all.
Thank you.

I love the bar cabinet it is really sturdy and the delivery was smooth to my 3rd floor apartment.

It has been very difficult to nearly impossible to make a return. I have tried every possible means from texting to e-mails and no one has been able to help me with a simple return label. I think they have a great product but not easy to make a return if it doesn’t work out.

I ordered a marble vase from Lulu and Georgia which I had been looking at for a while. The images online show the vase with beautiful contrasting veining. The vase I received has almost no contrast to the veining at all, which completely changes the look of the piece. I understand marble is a natural material but I would have never ordered this vase had I seen the one I would receive. I’m quite disappointed especially because I cannot get the cost of the shipping back when I return this piece.

I just received a thank you note from my niece, I sent her the salad tongs to match her wooden bowl and she loves them! Shipping was on time, and I will definitely be doing some shopping myself!

I ordered doormat in May and suddenly later received email that it will be shipped in mid September. Got an email a couple days after contacting when its already September and no news, they replied that it will be shipped 28 September which still estimated the and will depend on manufacturing. I did not preorder this, I bought it because I needed one. Why would I not but it from somewhere else if I knew this! So frustrating!!!!!!!

I love the rug. Was not keen on not rceiving any tracking noification!

The delivery has been delayed so I have nothing to review here.