We purchased the Marsden sofa, and love it! Fantastic quality and comfort, exactly as pictured and described. The price was great, but having the Labor Day sale made it even more so. The delivery was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered multiple items, all in stock with 1-3 day delivery. It took over two weeks to get my order. I had to email and use your chat almost every day and got little to no information from them. As a... Mehr ansehen
Unternehmen hat geantwortet
Ordered A $250 portable table lamp. Lamp shade arrived poorly put together, excess glue visible at the seam like a childs art and craft project; seams lopsided and uneven. Even a home goods 20 dollar... Mehr ansehen
Unternehmen hat geantwortet
The lamp I ordered is beautiful...even better in person than in the photo. In addition to be extremely happy with my order, the care taken with the protective packaging was remarkable. Lamp was in pri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6889 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
impossible returns
I ordered pillow cases, and they're nice but the color and pattern didn't work well with what I have so I'm trying to return my unused, still in original packaging pillows and get my $125 reimbursement but returns are a huge headache and no one is responding. there's no direct number and they definitely do not make the direct chat as easily accessible as they advertise. I will not be ordering from this site again.
11. September 2026
Antwort von Lulu and Georgia
Hi there,
We’re sorry to hear about the frustration you experienced with the return process. We see that one of our agents has since assisted you with your inquiry. Thank you for your patience and for bringing this feedback to our attention.
Lulu and Georgia
Great customer service.
16. September 2026
Antwort von Lulu and Georgia
Connie,
We are so pleased to hear about your positive experiences with us! Thank you for your lovely feedback.
Lulu and Georgia
I do not appreciate being charged…
I do not appreciate being charged “white glove” service to open my rug and remove the trash. They don’t move furniture to help place it so I had to have it just left to then hire someone to help do it!
17. September 2026
Antwort von Lulu and Georgia
Hi Leisa,
Thank you for your feedback, and we apologize for the inconvenience with your oversized rug shipment. We understand how frustrating this must be. Please note that while our White Glove delivery service includes set-up for your new rug, it does not include moving or removing existing furniture. If you have any further questions or need assistance, please let us know—we're happy to help!
I inquired as to the order I placed and…
I inquired as to the order I placed and received an answer very quickly. I greatly appreciate timely responses!! Thank you.
17. September 2026
Antwort von Lulu and Georgia
Joan,
We're glad to hear we could provide a quick response to your inquiry. We always aim for timely communication and appreciate your positive feedback!
Lulu and Georgia
I am not going to repeat myself --…
I am not going to repeat myself -- Please read my text I sent you yesterday (9-28-26)
17. September 2026
Antwort von Lulu and Georgia
Hi David,
Thank you for your patience. We have escalated your inquiry with our teams, and they will reach out to you shortly with a resolution.
Lulu and Georgia
I purchased the Adington Day Bed…the…
I purchased the Adington Day Bed…the frame is nice, the cushion is hard as a rock. I honestly don’t know how this qualifies as a bed. I wouldn’t ask my dog to sleep on it.
17. September 2026
Antwort von Lulu and Georgia
Hi Constance,
Thank you for your feedback regarding the comfort of your daybed. We appreciate your insights, and will share them with our team. If you're considering a return, your order is eligible for a freight return within 30 days of delivery. Our Customer support team is ready to assist you with the process. We want you to be completely satisfied with your purchase.
Lulu and Georgia
I think white glove should be offered…
I think white glove should be offered on heavy items.
24. September 2026
Antwort von Lulu and Georgia
Hi Stacye,
Thank you for your feedback regarding our shipping offers. We truly appreciate it, and are always looking for ways to enhance our carrier services. While we aim to provide freight shipping for heavier items, some do ship via ground. We will be sure to pass your insights along to our shipping team for review.
Lulu and Georgia
I absolutely love my new rug
I absolutely love my new rug! I had reached out to customer service with a question before I placed the order, they were prompt in getting back to me, excellent customer service! Delivery was fantastic, the rug is extremely high-quality and beautiful.
17. September 2026
Antwort von Lulu and Georgia
Michelle,
We are so delighted to hear how much you love your new rug! It's wonderful to know that our customer service team was prompt and helpful, and that the delivery was fantastic. We're thrilled that you find the rug to be of high quality and beautiful.
Lulu and Georgia
If I could give 0 stars I would
If I could give 0 stars I would. I have been trying to get ahold of someone in your customer service department for days.
24. September 2026
Antwort von Lulu and Georgia
Hi Rachel,
Thank you for your feedback. We sincerely apologize for the delays in communication. Our Customer support team has recently assisted you with your return, and offered a full refund once it's processed, along with a discount for your next purchase. We hope this helps restore your faith in our brand. If you need anything else in the meantime, please let us know.
Lulu and Georgia
The desk arrived with a major defect on…
The desk arrived with a major defect on the left hand side door. The delivery team told us to keep the desk and inform customer service to either send a repair team to recitfy the situation or send a new desk. We informed customer service right away and we have yet to hear back from Lulu and Georgia. I am extremely disappointed and will be taking legal action if I do not hear back from you by Tuesday September 29th.
14. September 2026
Antwort von Lulu and Georgia
Hi Neel,
Thank you for your feedback. We're very sorry to hear about the damaged desk. We can see that you're already in touch with our Customer support team, and they have offered a resolution. Please let them know how you would like to proceed in the existing email thread, and they'll assist you promptly.
Lulu and Georgia
Unique throw pillows
Unique throw pillows, good quality that keep their shape. Fast shipping!
16. September 2026
Antwort von Lulu and Georgia
Jen,
We're so happy to hear that you love the unique throw pillows and appreciate their quality! Thank you for your kind words about our fast shipping.
Lulu and Georgia
Easy Peasy-ish
My order wasn't complicated, but it worked out fine. I bought a curtain pole and it resembled the advertised pictures.
16. September 2026
Antwort von Lulu and Georgia
Meag,
We're glad to hear that the curtain pole met your expectations and matched the advertised pictures. We appreciate you taking the time to share your feedback with us.
Lulu and Georgia
Disappointed
We ordered an item @ June 20 and every month was told the item was delayed but estimated for the next month. No one seemed to have a true knowledge of when the item would be delivered. Don’t sell what you can’t deliver.
23. September 2026
Antwort von Lulu and Georgia
Hi Carole,
Thank you for your feedback. We sincerely apologize for the ongoing delays with your order. We understand this can be frustrating. Our Customer support team has assisted you with canceling and refunding your order as requested. If there's anything we can do to regain your trust, please let us know.
Lulu and Georgia
Your company has really gone downhill
Your company has really gone downhill. You have the worst customer service I have ever experienced, which saddens me as I love your products. I ordered several thousand dollars worth of merchandise several months ago and I can't get a human to even respond to me - much less speak to me on the phone about the status of my order. Instead, I continually receive updates via a bot that my shipping has been delayed 2 weeks. I designed two outdoor porches around two rugs I ordered through you, and I cannot get a straight answer on where the rugs are or when they're arriving. The latest email was actually a lie - they said they shipped when they hadn't. It is to the point where they've been offering me store credits and i don't even want them, as I will never shop from you again. I understand that companies are leveraging AI and trimming staff - but for high-end multiple thousand dollar purchases you should reconsider your approach. I am involved in several interior design projects and this has been so horrendous that I will never recommend anyone shop here.
16. September 2026
Antwort von Lulu and Georgia
TT,
Thank you for taking the time to share your feedback with us. We hear your frustration regarding the extended delays on your merchandise, the inaccurate shipping notifications, and the difficulty you experienced trying to speak directly with a team member about your order status. We see that the carrier has now scheduled your delivery for October 6, and we hope the delivery goes smoothly. Thank you for your patience while your order has been delayed.
Lulu and Georgia
Perfect Oxblood Euro Shams
Oxblood Euro Shams are exactly what I've been shopping for a while so I was very happy to see these released! Make my bed romantic yet modern and moody.
23. September 2026
Antwort von Lulu and Georgia
Hannah,
We are so happy to hear that our Oxblood Euro Shams were exactly what you were looking for! We love that they make your bed feel romantic, modern, and moody.
Lulu and Georgia
Dresser severely damaged in shipping
Hi. We purchased the dresser for our home we rebuilt in Altadena. When it was delivered, we stored it in the garage of our rental house in Burbank. When we moved this past Monday, and opened the box, we discovered the dresser is severely damaged. We'd like to exchange it, please.
22. Juli 2026
Antwort von Lulu and Georgia
Stephanie,
We’re sorry to hear the dresser arrived damaged. We’re glad to see that a representative has since reached out and provided a resolution. Thank you for your patience while we worked to get this addressed.
Lulu and Georgia
Very happy
The delivery was timely, the service was perfect. Our table was assembled perfectly, everything was cleaned up well and the workers, especially Walter Diaz was kind and asked if there was anything else we needed with the table before they left. I was very happy with the experience.
25. September 2026
Antwort von Lulu and Georgia
Hi there,
We are so happy to hear about your excellent experience with our delivery and assembly service. It's wonderful to know that everything was handled perfectly and that you were very happy with the experience.
Lulu and Georgia
Quality of pillows was good, but color was not as was shown in the photo.
The pillows were not ice blue, as advertised, they were grey. Quality was good.
16. September 2026
Antwort von Lulu and Georgia
Susan,
We appreciate your feedback and are sorry the pillow color was not as expected. We will review our product descriptions.
Lulu and Georgia
Excellent communication
Excellent communication. Shipped on time and I was notified when material shipped and when it was delivered. Very smooth all the way.
14. September 2026
Antwort von Lulu and Georgia
Leslie,
We're so happy to hear that our communication met your expectations and that the shipping and delivery process was so smooth for you! Thank you for your kind words.
Lulu and Georgia
Glare
Took forever to ship when the product showed it was in stock. Would’ve been happy with my purchase regardless but the glass on the painting has too much glare.
15. September 2026
Antwort von Lulu and Georgia
Hi there,
We appreciate your feedback regarding the shipping time and the glare on the painting's glass. We are actively reviewing our processes to improve both aspects for our valued customers.
Lulu and Georgia
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