LUNA & me Bewertungen 

I had an issue with a non delivery from DPD who advised they delivered my parcel to my address, even though the evidence shown was poor, they said delivered to my porch, which I don't have and I was at home when they said delivered! I spoke to Clare in customer services who has been amazing, she was able to actually track my delivery which hadn't been delivered to my address as stated, she has reissued my order without delay and kept me fully updated! I have worked in customer services for over 25 years and Clare was great! My dog absolutely loves their food and I am more than happy with Luna&Me! Thank you

Luna and me are so great! They go above and beyond in the value of their products. My dog Oscar (who's a small working cocker spaniel), he has 3 patties a day and it's perfect for him. His is from the puppy selection. He loves them, and they're so beautifully decorated. Really heartwarming company. Very happy pup. Thanks.

They delivered some amazing customer service, was always on the end of a phone or email when needed and the staff personally took charge of resolving issues. I had a nightmare with DPD and luna and me stayed on the phone with me to make sure the driver delivered where and when he should. Can’t fault any of the service they provide.

I have used the chicken patties for a long time - this is the only flavour my cats will eat - but the consistency of the patties has changed- they are 'sloppier' & wetter. According to the company the only thing has changed is the packaging - to ocean friendly plastic. I still cannot get my cats to eat the patties in its raw format but I have to cook it for them instead. After 10 minutes in a moderate oven they are at least eating the vast quantity of patties I have in the freezer. I'm not saying I won't buy any more but cooked is the only way they will eat the food, walked away from it in its raw state.

I don’t usually write reviews, but this experience has been really upsetting. My mum passed away suddenly, and during that time we called to ask if our order could be redirected as we weren’t at home. We were told this was fine — but instead, the parcel was destroyed, and the company refused any kind of refund or replacement.

I completely understand policies, but a little compassion goes a long way - we weren’t made aware of the risk of the pet food being destroyed otherwise we wouldn’t have taken it. To be ignored after explaining the situation and to have no empathy shown at all was just awful. I wouldn’t expect that kind of treatment from a brand that claims to care.

Wish I had read the reviews before attempting to sign up for an account.
As a pet nutritionist and breeder I strive to always find the best source of nutrition for my animals. I always look for great sources of protein and nutrients for optimal health and well being.
I’ve always used raw and have had a very good longstanding relationship with another very well known company who has recently increased their prices to an unacceptable level as I order around £500 per month in value.
I was at show a couple weeks ago and was recommended Luna and Me by a fellow exhibitor and breeder who uses this company. I did my research on the product content and nutritional value of the products and was very interested in placing a large order as soon as possible.
I filled in the contact form for a breeder account and uploaded my credentials.
I waited 4 days with no response apart from an automated response.
I got back in touch two days ago for an update and have still yet to receive a reply from anyone.

I am incredibly disappointed and frustrated with the way the company has handled my application for a new account. It’s unnecessary to be rude and disrespectful towards newcomers to the business as it doesn’t bode well for any future recommendations in the long term growth plan of the company.
To totally ghost a new customer is despicable behaviour destroying the trust of a customer and making them feel like they’re not worth your time.
On that basis I won’t be buying anything from you and I certainly won’t be recommending you to my national show/breeding communities.
Over and out

The convenience luna and me provided is what sold it for me when I was looking at raw food brands. The patty design was easy to portion and feed. The quality is also very good and all my cats have loved it. My only problems was some of my cats did get constipation maybe due to the bone content and the other issue is lack of variety of flavors but on a whole I would recommend it to new pet owners trying to feed raw.

Super product! Our beautiful kitten loves his patties! Delivery is a dream - and packaged so well.
The quality is great and we simply take out of the freezer defrost in the fridge and straight into a bowl.
And the cost is fantastic in comparison to mass produced cat food.
Total winner all round. Thankyou!

We think Luna & me are great! The little burger style patties are so convenient and our Bengal kitten absolutely devours them and is looking so healthy. The packaging is clear on portion sizes and it’s nice to know all the proper nutrition is covered. Great product!

Our Maui is a real fusspot when it comes to food. He’s tiny—just 2kg—and incredibly particular about what he’ll eat. Over the years, we’ve tried all sorts of brands and formats, from dry kibble to wet trays and even home-cooked meals. He’s always had a preference for raw food, but finding something that suits his size and his taste buds has been a real challenge. Most raw products come in 400g packs, which is far too much for him. That’s more than two days’ worth of food, and once opened, it doesn’t stay as fresh as we’d like. We’ve wasted so much trying to portion it out or freeze leftovers, and Maui—being the diva he is—won’t touch anything that’s even slightly off.

Then we discovered Luna & Me, and it’s been a total game-changer. Their 150g pâtés are absolutely perfect for Maui. The portion size is spot-on—just enough for a full day’s feed without any waste. The texture is smooth and easy for him to eat, and he genuinely looks forward to mealtimes now. We rotate between the beef and chicken varieties, and he loves both. It’s such a relief to have found something that works for him and fits our routine.

The trays themselves are really handy—easy to store in the fridge and simple to serve straight from. They make feeding time quick and clean, which is a bonus when you’re juggling busy mornings.

For anyone with a small dog who’s picky or sensitive, Luna & Me is well worth trying. It’s made feeding Maui simple, stress-free, and—dare I say—enjoyable. We’re so glad we found them, and Maui’s happy little tail wags say it all.

My furbaby loves the food and it has improved her skin condition...not cured it but there's a definite improvement. i like how it's already portioned out and ready to serve which make it less messy for me and easier to monitor how much my girl is eating...always a clean bowl...delivery is always prompt and within the time frame they give you and food arrives fully frozen..can not fault my experience atall

I have been ordering food for my Cat from Luna & Me for years and its his absolute favourite food. The quality and care put into the food is excellent. Highly recommended.

Very consistent and extremely well run company with a family, local, part of our community vibe.
Never let me down, easy to contact for feeding advice and respond with kindness and practical help. Very simple to take from freezer night before. No delivery or stock issues.
I trust them with my beloved cat. Recent annual check, ‘beautiful shiny coat, carry on feeding them as you are’ (almost exclusively raw patties. Joey loves the healthy treats and comes galloping along 😊). Note: with soft food I think you have to pay attention to their teeth.

Appreciate all the lovely illustrations on the website and emails. Thanks vm Luna & Me.

My 4 cats love Luna & Me. The choice of proteins is excellent, the patties are easy to defrost and share amongst them. The website is easy to negotiate and the prices are very reasonable. The delivery service used is excellent, most of the time the delivery arrives in 2 days in a box with extra packaging to keep them frozen. The delivery service also gives you a 2hour window and can be tracked online.

My Barney has been on Luna&Me for a couple of weeks now and he absolutely loves it! It’s by far the best quality dog food he’s tried and puts me at ease knowing it’s already portioned and balanced with nutritious ingredients. It’s also easy to handle and very convenient. We will definitely be buying from here again!! :)

My dog loves these frsh raw patties. They are delivered on time & I can change this if needed. Excellent

I’m a breeder of BSH kittens we love Luna and Me and ween all our babies on to the gentle beginnings our adult cats also love all the flavours of Luna and Me

This company is a pleasure to deal with,website is easy to navigate,ordering is straightforward and goods arrive well packaged and on time.Any time I have contacted them by phone they have been courteous and efficient.
Have been feeding this food for 3 years and my spaniel is thriving, wouldn’t feed anything else.

As a committed BARF (Bones And Raw Food) believer, I've tried many different brands of raw cat food for my two Siamese and two Sphynx cats. Since I had to stop working, I've been on a tighter budget, and Luna & Me has become my go-to for affordable, high-quality, and trustworthy raw food.

What I really love about their food is that it comes in separate patties, which allows me to easily control the portions for each of my cats. It also makes feeding them a breeze for anyone else who helps out. The packaging is incredibly convenient, and I appreciate how well-organized it is.

Dealing with the company has always been a positive experience. They’re clear, responsive, and easy to work with. My notoriously fussy cats took to the food right away, which is a huge win, as introducing new foods can sometimes be a challenge. I’ve found that patience and consistency are key when it comes to reintroducing food to my brood, and Luna & Me made this process smoother.

Since my cats have always eaten raw, I’m careful about monitoring them right after meals, especially since one of them occasionally gets a small bone caught in their mouth. It’s rare, but I always stay nearby just in case. They usually manage just fine, though. I also give them raw chicken wings occasionally for tooth cleaning and enrichment, though they used to love baby chicks—unfortunately, I can’t get those anymore.

I can't speak to whether they are healthier on Luna & Me specifically, but I’ve done my research and believe that the ingredients in their food are among the best. Their products seem to offer the most comprehensive nutritional profile for my cats, and it’s honestly the most affordable option I've found.

Finally, I truly admire the ethics and ethos of this company. It's clear they care about the quality of their products and the well-being of pets. I’m happy to support them and highly recommend them to anyone looking for quality raw food for their cats.

Wow fussy puppy one day next day can’t stop her from eating. She loves it that much the bowl is clean enough to go back in the cupboard (it doesn’t) so that’s were are food of love will come from from now on