I have bought a few things from this company. The latest being some earrings I had my eye on. After a couple of months I finally got them and absolutely love them. The company's customer service is fa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My husband wanted to buy me a silver gift for our 25th wedding anniversary. Luckily he let me choose. My wavy torque is beautiful and I've had numerous compliments about it. It was easy to order, arri... Mehr ansehen
Unternehmen hat geantwortet
Bought some earrings on this site. They were inexpensive and looked expensive when they arrived . I am delighted with my purchase and look forward to more from Martha Jackson
Unternehmen hat geantwortet
I chose and purchased the silver hammered round link delicate bracelet for my daughter’s birthday and she loves it 😁. Lovely little box , very good quality bracelet . I am very pleased and it is so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Martha Jackson's jewellery is inspired by nature. Check out our great quality designs, jewellery and gifts made from sterling silver and meteorite!
Kontaktinformationen
Unit 16, 14 King Square, , BS2 8JH, Bristol, Vereinigtes Königreich
- 0117 330 3542
- enquiries@marthajackson.co.uk
- www.marthajackson.co.uk
4,8
Hervorragend
178 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Beautifully made spinner ring
Beautifully made spinner ring, which I've purchased for my daughter for Christmas. A really lovely ring. Definitely will be purchasing more things from Martha.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!
Ive been very pleased with the…with my earrings.
I have been very pleased with the earrings I've ordered over the past few months, lovely earrings, they came within the week, and always packed really nice, I just love this site, it's my first go to place for jewelry.
8. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Lovely bracelets but very disappointed…
Lovely bracelets but very disappointed with the free gift box it's just a small cheap cardboard box makes the gifts look so cheap & nasty.
9. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Hi,
Thanks for your review and I am sorry to hear that you are unhappy with our branded packaging. We are always looking to improve the quality and presentation of our jewellery and have recently updated all of our packaging. If you would like us to send you one of our new boxes please do not hesitate to get in touch.
Poor design earings
Ordering was simple, both pairs of earrings arrived promptly. The rose gold button drop are lovely but the silver gradient threader earrings are not good. The wire to go through ears is very soft and due to the angle of getting the in the wire has bent and they are now unwearable. Such a shame as everything else u have had has been good.
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for your feedback. We're sorry to hear about your experience with the earrings not being up to standard. If you can contact us with your order number we can provide a replacement.
Quality is very important to us, and we appreciate you bringing this to our attention. If you'd like to discuss further or need assistance, please feel free to reach out.
Very happy customer!
Ordered a silver ring with secret message. Very fast to arrive and I am SO pleased with it.
Exactly what I wanted and engraving was perfect.
Thank you Martha Jackson x
20. September 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thanks for your fantastic review! We’re delighted you had a great experience and truly value your feedback.
I purchased earrings they broke on…
I purchased earrings they broke on first wear contacted Martha Jackson jewellery & had no response. I'd leave a no star review if I could. Buyer beware!
21. August 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Hi Sara
Thanks for taking the time to review our products and I am sorry to hear about this experience with our brand. We always aim to respond to all enquiries within 24 hours, so I apologize that your message seems to have been lost. We are always happy to replace faulty jewellery or arrange an exchange or refund. Please feel free to reach out to us directly if you have any further feedback.
Lovely earrings and speedy service
Lovely earrings and speedy service. Will definitely shop with Martha Jackson again, very soon.
22. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for the amazing review! We’re so glad you’re happy with your experience and appreciate your kind words.
Excellent customer service
Excellent customer service. Ordered a pair of earrings and a bracelet. Also wanted to buy a spare pair of butterfly backs but couldn't find these on the website. Added a note to my order asking if they sold them could they let me know and they added a pair in for free. Can't fault Martha Jackson - jewellery is really good quality, great value (particularly compared to many other companies) and the service is excellent.
14. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Great product and service
Bought turquoise hoop studs, Great quality, and good value for money. Fast delivery will use them again
25. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thanks for the 5 stars! We’re thrilled to hear you’re happy with your purchase. We appreciate your kind feedback!
So happy
I am so happy with the gift for my sisters birthday. Even though her birthday is not yet i was so excited and pleased with my purchase i gave them to her early x They are stunning. ( Dangling Cala Lily earrings) Thank you Martha
10. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your experience. Your support means everything to us, and we look forward to serving you again soon!
Superb quality & excellent service.
I bought 3 pairs of silver safety pin earrings. I got 10% off & the quality of silver was really good. Really lovely earrings. A great, quick & efficient service. Earrings were sent very quickly. I will definitely be using them again & I would highly recommend. Thank you
10. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for the amazing review! We’re so glad you’re happy with your experience and appreciate your kind words.
Bought a pair of earrings at £30
Bought a pair of earrings at £30. valued at £80 look like something came out of a lucky bag..Absolutely disappointed at the purchase..never again...
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for your feedback. I’m very sorry to hear that the earrings did not meet your expectations. We always aim to provide high-quality jewellery and I regret that we fell short in this instance.
All of our jewellery is able to be returned for a refund if unworn, or we can also arrange an exchange if the customer is unhappy with their order. Please feel free to contact us directly to discuss this further.
Kind regards,
Impressive
Ordered 2 pairs of earrings which were stunning. Good amount of silver at a reasonable price. Delivery was also within 3 days. Highly impressed.
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Variable Quality
Ordered 2 pairs of silver earrings. One I was happy with, the other was a pair of hooped earrings that were quite flimsy and the back fitting was so stiff that the hoop became misshapen as I battled to open / close it.
They weren’t cheap @ £50 for the 2 pairs.
I messaged them on FB, and basically the reply was “ Thanks for letting us know “ ! Will not buy from them again.
Update - the firm did answer my complaint, and I was given a refund for the earrings.
Therefore I have added one more star to my review.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for your feedback. We're sorry to hear about your experience with the hooped earrings. We understand your frustration with both the quality and the response you initially received. We're glad to hear that after further communication, your concerns were addressed and you received a refund for the item. We appreciate you updating your review to reflect this resolution and hope to have the opportunity to serve you better in the future. Your feedback is invaluable in helping us improve.
Silver drop earings.
Found this company online, ordered yesterday lunchtime & much to my surprise arrived today! Beautiful silver drop earings, gift boxed with a little gift card & free post - amazing service - thank you.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thanks for your fantastic review! We’re delighted you had a great experience and truly value your feedback.
Drop amethyst earrings
I ordered a pair of amethyst drop earrings for my daughters birthday.
They arrived the day after I ordered them and I wasn't disappointed.
They are beautiful, well made, delicate and not too big. Shame they don't seem to do a matching necklace. I couldn't find one on the website when I looked.
20. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for your wonderful review! We’re so happy you had a great experience and appreciate your support.
Beautiful Jewellery
I've ordered a few things now, super impressed with the quality, service and price. Beautiful jewellery. Excellent service.
7. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!
Amazing customer service
Amazing customer service, same day despatch. Excellent overall
21. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your experience. Your support means everything to us, and we look forward to serving you again soon!
2 out of 3 pairs of earrings broke within a few weeks
The jewellery looks very nice. But unfortunately it is way below the quality level it should be. Bought 3 pairs of silver sterling earrings (£20 each). 2 of the 3 pairs broke, one pair at 2 weeks old, one pair at 6 weeks old. And because of their returns policy (you cannot return worn earrings, even if they have broken) we have wasted all that money and no chance of a refund.
So cannot recommend them. I hope they improve their quality and also improve their returns scheme.
15. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Hi, Thanks so much for taking the time out to review our products. Customer satisfaction is our priority here at Martha Jackson so I am sorry to hear that we have not met your needs. With any faulty jewellery we will always offer to replace or return the items to us for a refund, including earrings. If you would like to get in contact with us about this further with your order number please do send us an email.
Very disappointed
Very disappointed in quality of workmanship of my earrings. Given that ear-hooks & jewel settings are most probably factory made, the only craftmanship required was to set the stone: after wearing 11 times one stone fell out. Swapped for new no problem - a few weeks later the other stone fell out. Had similar from other sources that have lasted years. Was a gift, so unwilling to let gifter know, as embarrassing for her.
21. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Martha Jackson
Thank you for sharing your feedback, and I’m so sorry to hear about your experience with our earrings. We take great pride in the quality of our jewellery, so it’s disappointing to hear that this fell short of your expectations.
I’m glad we were able to swap the earrings for you initially, but I understand how frustrating it must have been to have another issue occur. This is certainly not the standard we strive for, and I’d like to make things right for you.
Please feel free to reach out to us directly so we can discuss this further and explore how we can resolve this for you. Your satisfaction is very important to us, and we truly value your feedback as it helps us improve.
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