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Midland Heart Bewertungen 

1 735
•
TrustScore 4.5 von 5

4,5

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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job! My most recent repair on a kitchen cupboard was completed by a workm... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite pro... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Had David Loveday come to complete a job on behalf of Midland Heart, very friendly and professional! Came prepared and had the job done quicker than expected. We need more people like David.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The person was polite and understanding and dealt with the case smoothly,i must say though I did have to wait 34 minutes to speak to someone which I think is a bit too long to wait apart from that eve... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wohnungsgesellschaft

Vom Unternehmen geschrieben

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

1735 Bewertungen

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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(1 735)

662 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Problem with leaking toilet.

Paul Frankton came out to fix a leak in my upstairs toilet. He was very friendly, explained what the problem was and went above and beyond to fix the issue.

1. September 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

It sounds like Paul did a good job in explaining the problem with the toilet. We're glad to hear it's all been sorted and that you're happy with the recent visit.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Steven was helpful and did very nice…

Steven was helpful and did very nice job. And put on show covers before coming inside. Thank you very much

28. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Hi Raheema, thank you so much for taking the time to leave a positive review of your recent experience. We're glad to hear everything went smoothly.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs team visited today. He was polite professional and knowledgable. Explained the Post Inspection procedure prior to start the job. Very respectful.

26. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

It's good to hear that Ashish explained the process when it comes to specialist repairs. We want our tenants to understand the repairs we're doing and how it affects your home.

The team at Midland Heart

Bewertet mit 5 von 5 Sternen

Stephen was the D&M man come to repair mould

Stephen was the D&M man come to repair my mould after a leak from the flat above. Not only did he repair the leak, he cleaned my hall wall up, repaired it and the painted it. Not only that, he did the same to my wet room ceiling which was also damaged. Well done Stephen and thank you. It is better than it was before.

21. August 2026
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Antwort von Midland Heart

It sounds like Stephen did a brilliant job in making sure everything was sorted for you, not just the leak. Thank you for leaving a review.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Thank you Steve!

Steve was very nice and professional today! Nowadays is rare to find someone that actually cares about the tenants wellbeing and goes above and beyond to support us. I hope Midland Heart gets to hire more professionals like him!

26. August 2026
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Antwort von Midland Heart

Your review has made our day, thank you so much for taking the time to share your feedback of you recent experience. We'll be sure to share this feedback with Steve and his manager.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Surveyor Ashish from specialist repair…

Surveyor Ashish from specialist repair visited today. He was very polite and took his shoes off without even asking very respectful of my property.

26. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

We're glad to hear that you've had a positive experience with the recent visit. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Thierry & Clive

Thierry & Clive
EXCELLENT SERVICE
From both of these workmen
Brilliant job done immaculately Tidy with work tools etc
Well mannered and polite
Definitely worth getting the job finished
Very much appreciated thankyou 👌

25. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Thank you for taking the time to share a review of your recent experience Steph. We're glad to hear that Clive and Theirry did such a great job. The team at Midland Heart

Bewertet mit 5 von 5 Sternen

Jagjit has been very attentive and has…

Jagjit has been very attentive and has taken my issues very seriously and was very thorough as I have had issues of mould and damp and structural issues all this had been highlighted for the past 3 years and was fobbed off of constant back and fourth he has made sure everything was noted down and was very reassuring and did not keep me in the dark of the whole process as the previous experiences was just touch and go and nothing was done about it but overall the service provided by this gentleman Jagjit was amazing so for that I would give the overall a great rating for the gentleman.

25. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

We're so glad that Jagjit was able to help you with your damp and mould problems following your previous experience. If these problems return please get in touch. The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

What professional workmanship should look like

Spwron Singh did a brilliant job removing the mould on the bathroom ceiling. He also took the time to send in a request to the repair team regarding damaged alcove on the window edge on my behalf. Spwron gave me positive, helpful advice and tips on future maintenance mould issues, he was professional, polite and respective in my home. He took great care to ensure everything was clean and tidy after the work was carried out. Spwron is a credit to your team, thank you again Spwron Singh! 👍🏾

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Thank you so much for your review. We're pleased that Spwron did such a great job and left you with some tips for how to avoid future problems. The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

5 star service

Phil from the rangers team is absolutely awesome he really rescued me and my dad when I got locked out. Also thanks to Aisha from repairs making it happen

24. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

We're so glad Phil was able to be there to help you out! You know where we are if there is anything else you need. The team at Midland Heart

Bewertet mit 5 von 5 Sternen

From a grateful Tenant

Danny and Shaf came a few weeks ago to clear bulky waste from in and around my property, following an inspection.

They were very accommodating and efficient.

Proof again, Rangers are not just a myth.

Well done Guys!

31. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Thank you for taking the time to share a review about some of our Rangers team. We're so pleased they were able to help you out with your bulky waste issue. The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

creaky floor boards

Upstairs bedroom had floor boards underneath the carpet, in the middle section of room were making creaky noises. Martin White , who came to fix was very friendly and approachable. He was able to identify how to fix creaky noise. By replacing and fiting two boards which he crafted quickly and drilled at my sections to stop the creaky sound overall. He also cleaned up after himself and placed back the carpet for me.

21. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

It's great to hear about your recent experience when Martin came to fix your creaky floorboards. If there is anything else we can help with, you know where we are. The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Im not talking for midland heart it…

Im not talking for midland heart it self as they seem to not care about my situation being an emergency regarding getting in to a niebours flat to find the leak that is impacting my flat and my life im giving the two work men who are brilliant Martin and Steve they are fantastic they did all they could do considering the curcumstances they need medals they couldnt finish the work due to the leak in the flat next to me not getting sorted as midland heart need to get in next doors flat to fix the leak so its a waiting game but when /if this is sorted i am going to tell midland heart i want Martin and Steve to finish the work once again Martin and Steve are fantastic

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

This sounds like a frustrating situation for you Diane. We're glad that Martin and Steve did such a great job, but please get in touch via email to feedback@midlandheart.org.uk if you don't get a response regarding the access to the flat next door to address the leak. The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Great work from Tevin and Eurol

Great work from Tevin, had the kitchen tiles done. Did a fantastic job. Stayed well over the time he should have, left at 7pm instead of 5pm just to make sure he got the job done!! and even cleaned up everything after he finished went above and beyond what was expected. Left no mess and clean job overall.

20. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Thank you so much for taking the time to leave a lovely review Wiktoria. It's great to hear that both Tevin and Evrol were able to support you and made sure to finish the job before leaving.

If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Steve came out to treat some mould in a…

Steve came out to treat some mould in a bedroom. Very helpful and friendly guy and gave me some good advice for future reference. All round really good service I’m very happy

19. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Thanks for taking the time to leave a positive review Joanne.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Amazing staff

We had Hatel (I think that’s how you spell it) come to our property today and he was amazing, professional, informative and just very helpful. Made sure we were happy with all the work carried out. Made sure the work that wasn’t was done when he was there and even took time to talk to my children who kept saying hi. Honestly he’s an asset to the company

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Hi Chloe, thank you so much for taking the time to leave a positive review.

It's really good to hear that you're happy with the recent visit. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

I had Martin come out and do some…

I had Martin White come out and do some plastering on our living room wall. He was very detail oriented and took his time to ensure that the wall was completely even. He answered all my questions and offeee advice regarding any follow-ups work that would be required with expected times this could start to be booked in from. He was very polite and cannot recommend him enough.

17. August 2026
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Antwort von Midland Heart

Hi there, thank you so much for taking the time to leave a positive review. If there's ever anything that we can help with, you know where to find us.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Been living at this address for well…

Been living at this address for well over 20 years, in the early years had so many issues. But in the last 10 years Midland Heart have been amazing. So I thank you 😊

21. Juli 2026
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Antwort von Midland Heart

It's great to hear that you've had a positive experience with us. We understand that there were a few problems at the start, but we do hope everything has since been sorted for you.

If you need a hand with anything at all, you can always give our Hub team a call.

The team at Midland Heart.

Bewertet mit 5 von 5 Sternen

Surveyimir Ashish from specialist…

Surveyor Ashish from specialist repair team visited today. Very polite, professional and raised repairs for me with no problem

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Midland Heart

Sounds like everything went smoothly with your recent visit. If there's ever anything that we can help with, you can always give our Hub team a call.

The team at Midland Heart.

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