I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job! My most recent repair on a kitchen cupboard was completed by a workm... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite pro... Mehr ansehen
Unternehmen hat geantwortet
Had David Loveday come to complete a job on behalf of Midland Heart, very friendly and professional! Came prepared and had the job done quicker than expected. We need more people like David.
Unternehmen hat geantwortet
The person was polite and understanding and dealt with the case smoothly,i must say though I did have to wait 34 minutes to speak to someone which I think is a bit too long to wait apart from that eve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktinformationen
20 Bath Row, B15 1LZ, Birmingham, Vereinigtes Königreich
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Hervorragend
1735 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von Midland Heart
If there's anything that we can help with, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Evrol did a fantastic job
Evrol did a fantastic job. He came in and finished all the jobs. Very please with the job that he did. Thank you
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks Shersi for taking the time to leave a positive review.
The team at Midland Heart.
Jo rose my rent officer has been…
Jo rose my rent officer has been extremely supportive by putting in place arrangements that I could manage whilst taking in consideration my circumstances. I did not expect this kind of help from any housing organisation and it helped to lift my spirits, whilst giving me back some control of my finances.
15. Mai 2026
Antwort von Midland Heart
It's really lovely to hear that Jo was able to support you and took her time to understand your situation and figure out how she could help. We'll be sure to pass on your feedback to Jo and her manager.
If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Still waiting for floor to be replaced…
Still waiting for floor to be replaced should have been 2 months ago still waiting
14. April 2026
Antwort von Midland Heart
We're sorry to hear that you're still waiting on an update about the floor replacement. We'd like to get this looked into for you, if you could send over an email to feedback@midlandheart.org.uk with your details and we'll pick this up.
The team at Midland Heart.
Antwort von Midland Heart
Thanks for the positive review Ervin!
The team at Midland Heart.
Friendly …
I found the gentleman think.he his a surveyour a very friendly and approachable he took photos and explained the next step to my repair
4. August 2026
Antwort von Midland Heart
It's good to hear that the surveyor explained what he was doing and why, so that way you knew what was going on. If you need a hand with anything else, you can give our Hub team a call.
The team at Midland Heart.
Helpful
Jordan who dealt with my query was very helpful and confirmed straight away what I needed to know.
5. August 2026
Antwort von Midland Heart
Thanks Mcnally, for taking the time to leave a lovely review. We're really happy to hear that everything has been sorted for you.
The team at Midland Heart.
Antwort von Midland Heart
We're glad to hear that you're happy with the recent advice. If you need a hand with anything else, you can always give our Hub team a call or send over an email.
The team at Midland Heart.
Good customer service ,call was dealt…
Good customer service ,call was dealt with in a professional way information was clear
29. Juli 2026
Antwort von Midland Heart
We're really pleased to hear that you're happy with the recent service. If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Enrol,brilliant worker ,never seen such…
Enrol,brilliant worker ,never seen such hard honest work.good manners too
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks for taking the time to leave a lovely review Aribun. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Ashish surveyor from specialist repair…
Ashish surveyor from specialist repair team came today. Quite pleased with his work, paid attention to everything I said. Raised some repairs and shown me on the app. He is excellent surveyor and would rate him 10/10.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thank you for sharing a review of your experience Anne. We're delighted to hear that Ashish was able to support you with everything you needed during his recent visit to your home. The team at Midland Heart.
Demonstrates an outstanding ability to…
Demonstrates an outstanding ability to understand people’s needs and provides effective, compassionate, and appropriate support.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thank you for taking the time to share a review. We are glad to see that our colleagues are demonstrating how they understand the needs of our tenants. Thanks, Midland Heart
Jagitt the lovely tradesman who visited…
Jagitt the lovely tradesman who visited my home today was excellent, he completed the jobs that was reported, also identified additional issues in the house and reported them, and confirmed the other job will also be sorted. Very thorough, respectful and very very helpful. Thank you I really appreciate it.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Leanne, thank you for sharing a review of your recent experience when Jagjit visited your home. It's great to hear that he was able to help you with everything you needed. The team at Midland Heart.
Paul came today as emergency and sorted…
Paul came today as emergency and sorted the leak in the bath
professional and very helpful person
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We're glad to hear that Paul was able to fix your leak quickly so it didn't cause you too much inconvenience. You know where we are if you need us again. The team at Midland Heart.
Midland hearts anti social behaviour…
Midland hearts anti social behaviour officer ...abdul aziz supported me in a very professional manner and resolved the issue with a fair and positive outcome .
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thank you for sharing a review of your recent experience. We're glad that Abdul was able to resolve the issue for you. We're always here if you need to speak to us again. The team at Midland Heart.
AMAZING CHANGE IN THIS HOUSING MIDLAND…
AMAZING CHANGE IN THIS HOUSING MIDLAND HEART IS DOING AMAZING WORK ON THEIR OLDER HOUSE,S AMAZING THANKS tree work in the back garden 😀 Acorn tree surgeons. Did the work Amazing 👏
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thank you for taking the time to share this positive feedback. We're delighted to hear about your recent experience when visited by our tree surgeons. The team at Midland Heart.
Eduart came to fix my toilet as the…
Eduart came to fix my toilet as the cistern was leaking and water was constantly running in the toilet. He changed the cistern unit, and the job was completed.
Very happy with his work, he was very polite and explained everything he was doing.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We're glad to hear that Eduart was able to fix the toilet for you and did a good job in clearing up. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Jaljit clare was so helpful and adviced…
Jaljit clare was so helpful and adviced painting and decorating tips and methods . He was very helpful and made recommendations of how best to maintain the property and walls . He was respectful and put on shoe covers .
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks Ams for taking the time to leave a review of your recent experience. It's good to hear that Jagjit was able to support you.
The team at Midland Heart.
Evrol did a fantastic job today I'm so…
Evrol did a fantastic job today I'm so pleased I would recommend him to anyone thank you so much 🙂
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
It's great to hear that you would recommend Evrol! Sounds like it was a positive experience which is good to hear.
The team at Midland Heart.
Today I had a visit from Jagjit Clare a…
Today I had a visit from Jagjit Clare a damp and mould specialist l. He was very went through everything and explained everything to me without getting annoyed.
Midland heart need to employ people like Jagjit Clare 5 Star employee.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks Fiona for leaving such a lovely review, we're pleased to hear that you're happy with the recent visit.
The team at Midland Heart.
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