Moss Bros. 

I personally have had a very positive shopping experience with Moss bros.
Item ordered for my husband, was found easily online as wasn't available in-store, delivered to store in perfect good time.
I am also praising Moss bros for there blue light card partnership/ discount for us NHS staff. Makes all the difference to us, especially in the current tough financial climate we all find ourselves in.

Thank you Moss bros

Avoid at all cost. The sales assistants and even the manager displayed very poor customer service, at the store in Oxford Street in London. They didn't show any interest in the customer, they were unhelpful, unpolite, unresponsive and even tried to sell me a shirt different to the one I chose expecting I wouldn't notice, and when confronted they pretended it was the same shirt as if their customers were stupid. On top of that, they overcharged me at the till, luckily I was paying attention and asked them to correct the invoice before I paid. In summary, it was an awful experience.

Used Moss Bros to hire my wedding suite and my Groomsmen suits (6 in total). Considering we had final measurements a few weeks before my event, 3 of the 6 suits were wrong and needed items replacing. Moss Bros would only allow collection 4 days before my event, I requested collection the weekend before and after much ranting, the suits were made available, however, 3 of them were wrong. I am glad I asked for early collection in order that I had time to correct, however, it still involved taking time of work to collect the revised items, this is after the store manager indicated if there were errors it could be sent to any UK address. If I require suit hire in the future I will not be using Moss Bros, a 50% error ratio is far from satisfactory.

Absolute joke of a company, service is so poor.

Ordered before 4pm for next day delivery, suit hasn't arrived next day and I was told its a warehouse problem.....Ok but why is this now my problem?!

A lot of reviews on here saying the same things.....get it sorted or go and sit with Blockbuster, Toys r us and all the other has beens...

I popped into the Solihull store back in April just to browse but ended up buying a made to measure suit.

What attracted me was the impeccable display & layout of clothing/merchandise in the store and the first class customer service from the Solihull team, who genuinely emit a ‘caring and understanding vibe’.

From start to finish, Dave the manager has shown and implemented incredible skill and great attention to detail in measuring me for the suit.

I collected my suit this morning and when I tried it, honestly, I was speechless.

The fit was excellent and everything I asked for was implemented on the suit, bang on!

I’ve bought made to measure suits before but this is the first time that everything was perfect …. cannot fault it.

Thank you to Dave for tailoring me for the suit & thank you to the whole Solihull team!

One happy ass customer, will definitely come back!!!

Thank you Solihull!

Had ordered a suit for a wedding and paid fast track delivery. Package suppose to come Tuesday but didn’t arrive. Called customer service and was assured it will come (this is Thursday) and called again the following day bit straight to voicemail. Come Sunday, received an email that they cannot find the suit and cancelled my order. So nothing to wear for the wedding. So frustrating! Really bad customer service.

I have requested a refund for a suit that was
returned last month. I have tried to ring them
and on every occasion it's gone to voicemail.
I have left multiple voice mail messages and
no one got back to me. I have requested via
email they use CCTV to see the suit arriving
they have ignored my request 3 times and
have refused me to give a refund. An awful
bustomer service experience and a loss of a
substantial amount of money.

Frustrating experience. I was shopping online on their website & I couldn't place my order. I tried many time to complete my order but it failed. What a horrible online service. Avoid this company & don't waste your time on their website!

Went to the Milton Keynes branch today to purchase a suit for my son and I was absolutely disgusted by one of the employees (blonde hair woman). Her attitude shocked me and when asking her questions she was completely dismissive & frankly rude. I will never return to this store and to that woman you sad pathetic woman, I hope you are treated as horrible as you treated me. People like you are laughable and I pity you. I have also told all relatives who intended to buy suits for my nieces upcoming wedding to AVOID.

Went into Crawley store today to arrange for my suit trousers to be altered and was absolutely shocked and appalled at the managers attitude towards me,these were ordered in April length was wrong for him to say “should of gone somewhere else where they care “
Really !!! Will not be shopping here again

This is a company that just doesn't care. We have been trying to call all day and not a single branch will answer the phone. The staff in store are rude and they are highly unaccommodating. They haven't sent us email confirmation of when to collect the suits we hired (and spent over a grand on)

Firstly, I am not leaving this review to tell people to avoid Moss Bros’s , as the suits that we received were amazing and all the groomsmen looked fantastic. However, the service that we received was beyond anything I would expect from a well known high street retailer.

Myself and my partner originally visited the Moss Bros’s Chelmsford Branch in January 2022 and the service we received at this point was seamless and everything ticked all the box’s at this point. We were happy with the service. The biggest tick for us is that the suits could be delivered to any UK branch, we had people who did not live locally to Chelmsford and we’re able to travel to their local branch when the suits were ready.

A few months went on as it got to the point where all the suits needed to be measured. I called the Chelmsford branch to double check if appointments needed to be made, and the team member on the phone stated, that if it is only a couple people coming in at a time, then appointments do not need to be made, again I thought this was also a massive tick as people could go in whenever they were able to make the time, without committing to a certain day/time.

I visited the Chelmsford branch with my partner and my father in law so they were able to be measured. Firstly, on arrival we were told as it’s a weekend we needed to book an appointment. This comment did alarm me as this was very different to what I got told on the phone a couple of days before. I did slightly challenge this as if we needed to book an appointment we certainly would of. As the team member could see that the information that we had got given on the phone was incorrect they agreed to see us. I was very grateful to the team member who assisted us straight away. When we went upstairs I noticed it was very very busy and slightly chaotic, but I was sure and trusted them they had everything under control. The team member took the measurements but at this point we wasn’t convinced that the information was inputted correctly as they didn’t even ask for any order number until the very end, but again as a well known high street retailer I wanted to trust that they knew what they was doing.

On a separate visit we took my step son to be measured. Overall, this was a good visit and was seen straight away as this was a Monday afternoon. I wanted to double check that all measurements had been completed and there was 2 outstanding that needed to be completed. I was very disappointed to be informed that my partner and father in laws information was never inputted into the system and needed to be completed again. I understand that mistakes can be made, we are all human, however, this was only the start of the poor service. On this visit we also informed the Chelmsford branch of where we wanted the suits to be delivered.

My father in law decided to visit the Braintree branch as all trust had completely gone and said that it was a different level of service in the Braintree branch.

Around 12 days before the wedding the groomsmen started to receive emails because the suits were being dispatched. I was very upset to be made aware that they were all being delivered to the Chelmsford branch instead of the stores that we requested. On Monday 11th July my partner visited the Chelmsford branch, to try and resolve what was their mistake. They were not interested in helping him and said to him that there was nothing that could be done and that all suits need to be collected from Chelmsford.

On Tuesday 12th July I visited the Braintree branch as some of the groomsmen chose this shop to be measured in. I heard such great things and generally just needed someone to help as the wedding was very close approaching. I entered the store and spoke to Jamie who was very professional and wanted us to get the end result that we needed, there was no question that Jamie puts his customers first and will go above and beyond.

How did this all end? Jamie from Braintree restored my faith in your company and helped in which was the most stressful piece involving the wedding to all of the gentlemen receiving the correct suits.

A message to Jamie- thank you for all of your support, you are amazing at what you do, and I can see you will always put the customer first.

Avoid at all costs.

The service is terrible, the products are awful and the staff are completely incompetent.

I went into Moss Bros to try on a suit for our wedding. We had booked an appointment and after 5 minutes the staff member told us it was his break time. I was given a shirt to wear that stank of body odour and was dirty. It also didn’t fit even though they had measured me. One of the suits I tried on had a dirty tissue in the pocket and they had barely any stock to try on.

I ordered a suit into store to try on and even though I received a phone call to try it on, they seem to have lost it.

Certainly won’t be hiring the 12 suits I need for my wedding from here.

Great service from
your Cambridge store the hire department in particular, we didnt get his name but he was so knowledgeable and helpful we have booked to get all our suits hired in the next couple of weeks!!

I bought a suit from them, I've only worn it once and a button has already fallen off

Wedding in 3 weeks time. As groomsmen we have just found out that the Cardiff branch have lost all of our measurements. Cue mass panic.

Order Number: 589605

All appeared fine until I opened the suit bag to find Moss Bros had supplied the suit with a broken hanger with the hook gaffer taped to the hanger! Clearly this didn’t hold up and fell to pieces, leaving the suit dumped at the bottom of the bag and I was left with a creased tux for an event. Customer service were terrible and washed their hands of the situation. Awful company - avoid!!

What terrible service. Went in to hire a suit, as not having my size, a suit was ordered to try before renting, waited 6 days, no contact, Oxford Street store never answered phone. Contacted customer service, was told order was cancelled, I never cancelled it. A complaint was made to store manager and area manager. To date no contact from any manager or resolution. I have had to more pay money out than original.Definitely worst experience and lack of customer service ever.

My friend organised suits for his wedding. The ‘tailored’ fitting is not tailored: it involves trying similar garments and then roughly estimating any adjustments. The suit is made in a central depot and it was 3 weeks late. You then come in again where they inevitably have got the fittings incorrect. Staff were rude and disinterested (Oxford Street West store). I was planning on using them for my wedding: I am not now.

I hired a morning suit for a wedding taking place tomorrow, 2nd July. My suit was meant to have been delivered on Tuesday, 28th June, i.e. in plenty of time. I don't have it and won't be getting it either so basically have to attend the wedding looking like a total idiot as I'll be the only one incorrectly dressed. Moss Bros have been totally disinterested and weren't prepared to actually do anything to fix the issue. Basically I've just been abandoned and suspect trying to get a refund will be just as painful too. Awful experience.