Moss Bros. 

Ordered on 15th-05-2021
today is 27th-05-2021 still did not receive the item.
Hermes does not recognise my postcode for some reason. No one replies to email.
The address is correct (the one I provided and matches).

So I placed another order and decided to check here the feedback. So went back and cancelled the order after reading comments. If you can't look after clients happiness how can you run a service-based industry?

Reference: 3733973

Ordered the 3 for 2 shirt offer. Strange thing happened is that I was sent a shirt that was discounted from 45 to 25 yet they charged me 85 with the extra 5 as it was the more expensive item and not taking into account it was a sale item and the other two were 40. My hope was that I could go down to the shop at the Fort to discuss this and also make an exchange for one of the other shirts for another colour but kept getting told that their online system was down for over 3 weeks and that they couldn't retrieve the information on the purchase. Moss Bros you have excellent wares but your communication, accountability and flexibility with your customers suck. I have been charged extra but that's fine keep the cash as I will be avoiding your shops from now. Maybe Slaters will be a better fit for me and they will treat their customers better!

I bought a suit online from Moss Bros for the first time a couple of weeks back and I won't make that mistake again. The whole process from start to finish has been a shambles. There was no communication to say that the order had been dispatched or was out for delivery, it just arrived on the doorstep one day without any forward notice. The suit was mediocre and not worth the money I paid, but trying to take it back for a refund was a nightmare. I went in store and was stood at the counter for 10 minutes before anyone came out from the fitting rooms to help serve only to be told by the assistant that they couldn't process returns because they didn't have access to the computer. The only person who did was the store manager who was upstairs doing fittings so I had to wait another 15 minutes for them to finish. Once he came down I was then told the computer systems were down and that they couldn't process online orders in the store. Was told to come back in a couple of days to see if it was resolved, did that, and it was the same issue - total waste of time. Tried emailing customer service to see when the issue might be resolved - no response. Tried calling customer service - just an automated response saying no customer service agents were working in the office because of COVID. I was reluctant to send it back to them in the post considering the mess they seem to be in but had no other option. Just waiting to see if my refund shows up now...

It really has been a shockingly bad first experience of Moss Bros and the customer service is non-existent. It wouldn't surprise me if they end up going bust.

I recently posted a negative review and mentioned I was going through resolver.co.uk. After opening a case and it escalating after 1 week, I now have an email to inform me my refund is being processed. I would definitely recommend this site to anybody, it's free and seems to do the trick!

Ordered several pairs of chinos on 24 April. The order wasn't dispatched until 2 May for in-store collection. No tracking number was given and 10 days later I'm still waiting for my order. Emails and Facebook messages have gone unanswered - I have been left completely in the dark.

If there's something happening behind the scenes at Moss Bros that's causing these delays they should come out and say so.

Terrible customer service. Can't get hold of anyone to discuss the problems with the order.

Two items were missing from my delivery (the trousers for both suits I've bought). Hermes also threw the parcel over the fence into my bins, in the pouring rain. Also - why would I want half a suit? Some common sense in customer services would have thought to call ahead once the warehouse reported the stock wasn't there after all. Better stock control / reporting on their website wouldn't go amiss - it shouldn't get to the point where I can order out of stock items, they take payment, and then the item can't be delivered! They were quick enough to take my money - why is it such an effort to get it refunded!?

Tried contacting customer services for a refund repeatedly - no response. There is no contact number (though I found one after some googling, it immediately hangs up during working hours, and after working hours tells you to call back before 18:00 the next day - there is no way to direct contact the company).

Store were also dismissive and confirmed they can't see any online orders from the store - so I would have to wait for the non-existent head office customer services team to get back to me (they couldn't provide me with a number though).

UPDATE - it's over a week and a half on now and I've still not had any satisfactory contact from customer services beyond some automated emails explaining nothing.

I purchased a coat from the MB website. It took a month to arrive. I wore the coat around 4 or 5 times before noticing there was a 3 inch tear where the seam had come apart. I contacted MB by email to ask them to repair, exchange or refund me. After 4 days I get a reply asking me to return the coat for a refund as they no longer stock my coat. I returned the coat 3 weeks ago, using the codes they gave me, and despite me emailing them 4 times for confirmation of whether they have received the coat or not, all my emails have been ignored. As it stands, ive paid a lot of money for a coat that I no longer have and MB are not replying to emails. Very annoyed and feeling like i have been robbed

Bought a DJ for my son online, on a deal which was meant to include a shirt and tie. System issues with the site meant I could not select the shirt size. Ordered the DJ, messaged customer services and explained the situation. CS said repeatedly there was no issue with the site and because I had not selected the shirt size at the time the offer was not valid. Managed to then get a begrudging acknowledgement there was an issue with the site and that I would receive a shirt and tie and then silence. No response to repeated requests. Shame. Poor business. Suggest you order online elsewhere.

Embarrassingly bad service!
I bought a £500 Hugo Boss with 2 pair of trousers from the Cheapside store in September. Because of lockdown I hardly wore it, in January I wore it twice and the trousers ripped massively down the back. I also realised I had never picked up the second pair of trousers.
Contacted Customer Service, and they said I had to take them to store to arrange for replacement or refund, and as all stores are closed they can't retrieve goods left in there. This is fair enough I guess (although I don't know why they couldn't do refunds online)
So stores open, I take the trousers back in, same guy in there I bought them off - inspecting the trousers "to see if they're faulty" - there's a motherf*****g rip in the back after being worn twice!
He says he has no authority to do refunds in store, so I show him the emails, he flusters calls his manager who tells him to get me to try them on to see if they're the right fit. He has the cheek to tell me I've "probably put on weight during lockdown" - mildly offensive as I've actually lost weight...
We go round and round in circles, he says he has no authority, he has to follow instructions etc. Tells me I have to call Head Office - I say, "no I bought the trousers of you, not sure why I should have to do the legwork", so he gets on the phone, I hear him tell the person he was talking to that I was lying about not picking up the second pair.
I'm in there trying to get some conclusion out of him for about 40 mins with no success. He tells me I have to go through customer service.
Submitted on the website - no response.
Called the customer service number - no answer.
I've got £500 worth of suit that I can't wear.
cheers Moss Bros!

Chester town store.
Well were do l begin.
Looked in Dec for advice, info sizes etc for my son wedding.
2 staff there really could not be bothered.
Was 4 of us in store. Attitude to us was really you all need to wait outside and if we got room you can come in and try.
Asking about the whole party for fitting 7 or 8 etc was a basic well no . As we may have no room and we may have other customers in.
So asked can l book a time for us too come no!
I felt we were not worthy of been there! . As yes we went in jeans and jumper too look and try. Not all blinged up with jewellery and suits.
Sorry there mistake and loss as we went too another store spent £££££ money and tips too go on with.

Terrible Customer services, I ordered 2 trousers 3 weeks ago, and i tried to track my parcel but it was invalid tracking number, i tried to contact them but don't get any response. after 4 weeks they sent a email said we do not have in our stocks.

My husband purchased a 3 piece suit black Ted Baker suit from them at sale price for a funeral we had to attend.

The delivery arrived just in time however on opening the parcel found that two of the items still had the security tags on!

We contacted their support, were asked to send the two items with tags back so they could remove them & return them to us. Barely an apology for their mistake.

So we did as asked, returned the items, with a big note in the bag explaining the items were NOT for refund but to have the security tags removed & the items returned to us.

Sadly the note was ignored & we were issued a refund. Contacted them again, explained they’ve not done what they told us they were going to do & their answer is that my husband has to go and reorder the items which are now no longer on sale so will cost us more?! Yet again, no apology.

Avoid using these guys at all cost

Just don't buy from them the world most disturbing and disgusting company ever!!! They don't even care about the coustomer u know what shame on you !!!!

Such good quality clothing for great prices, and they have good student discounts which is nice of them!
I love their clothes and quality and if I ever want smart clothes moss is the place to go, quality plus fair prices = moss bross.

I ordered sunday a suit for a funeral which is not shy of a week away now. And they still havent moved my order from picked... no sign of delivery and now i look on here to see this bad show of reviews. do not recommend

Ordered 5 shirts. It's been 2 months and I have not recieved the order. The courier (DPD) also requested a customs payment even though it was meant to be a free delivery. I have attempted to contact Moss Bros several times and I'm recieving no response. Really poor service.

Ordered two pair trousers,unfortunately one pair came with security tag still attached.items were returned and i received prompt refund and an offer of a voucher.so i cant really fault them.after seeing previous poor reviews i thought that it would be the same for me but no,they were very good.

I'd like to have given them 5 stars but I was promised a tenner back on my order once it arrived since the first time customer email never came through...9 days after delivery and I never received it. Not even a reply to my confirmation email that I was keeping said item (which they asked for).

Very bad service, online order arrived after 10 days, customer services take ages to reply ( 2 weeks lol ). Will not use again.

Very poor service actually no service ! Sent items back for exchange on 15th Jan with proof from the courier. My account says it’s cancelled the exchange with no acknowledgment of the return. I’ve tried emailing and contacting them through social media with no reply. I would now like a refund however feel this is going to be a long process if that even happens. This has all been very stressful as the items were purchased for my mother’s funeral tomorrow 29th Jan