Mr D Food Bewertungen 

I paid online for everything and did not add tip whatsover but when I sent someone to pick my order,the driver asked for half the amount already paid,tried to call her for clarity but was so rude…escalated the matter nothing was done

Now weeks later I contacted Mr D again I was told I reported late nothing can be done to solve the issue 👏🙌

I think all business Services like you with less than 3 star rating should just be closed down. I'm utterly disgusted by your services from the level of efficiency your app works and the drivers including your chat agents on WhatsApp. I ordered on 26 Sep at 22:40, order accepted, at 23:03 order collected. Every since there has been no movement on the App, still shows driver at the same location. your WhatsApp Channel was contacted at 23:22, kept sending messages at 23:23, 23:27, 23:35, 23:39, 23:42, 23:49 and 23:52 and still no response. I'm not even hungry anymore and thats how a human psychology works. as i send this review, its now 23:59... What else would one require other than a refund, but then i guess this is your definately 1 start rating. you are the best at appauling customer care.

Can’t believe the low rating these guys have. I live in Bedfordview and I’ve been ordering the food and pnp every week or two for years and can maybe count on my hands the amount of issues I’ve had.

These guys on the bikes do hard work. Have a great attitude and I took it for granted until today for very little cash.

Today one of the guys came to my home , not to deliver, but because they found my temporary licence on the road and brought it to me, not expecting a reward- he even turned around when he handed it to me so he could leave and get back to work.

These guys are great. I also ride bikes and they’re always friendly, great on the road and are having to rush to get items delivered in good time.x

Can’t give them enough tips or appreciation.

Thank you

Your motor bike drivers are not very pleasant people on the road. Because of that I will never order from you and suggest you to anyone. I was in the wrong at a traffic circle and all I wanted to do is go and apologise to the chap. When I got to him he started going off at me. All I wanted to do is say sorry. The next moment there was a lot of them standing around me asking me what am I going to do, but with this terrible attitude. Ready to fight. You also need to tell them to be very careful what they say even if it is their home language. I heard what they were saying because I also speak some foreign African languages and I can tell you it was not very nice. I don’t want such people any where near my house. And I am sure you don’t either. I couldn’t believe it.

Just shocking. They almost exclusively deliver late, cold food. I stopped using them for years for this reason. Tried again today and same story. Wasted a lot of money ordering food for 4 people that was completely ruined. They offered me not even 10% of the order price as a coupon to atone for this.Don't bother or use Uber Eats.

I have placed my order an hour ago and it's nowhere close to being completed. This is not the first time it happens, my order gets rejected and cancelled hours after it has been accepted. At times when my food comes and it is not late then I get soggy food from the cooldrink being spilled all over the food.

MR D does nothing to compensate and improve their service even refund my money for poor food or late food.

They are happy with a 1.9 star rating, rather use a different delivery service, they dont care

Consumer Complaint 🚨
@MrDfood @PicknPay, three separate orders today, hundreds of rands wasted. Your service is becoming a portal for old stock instead of fresh food.
Wraps stuck together — impossible to separate, poor quality
Overripe tomatoes — mushy and unusable
Rock-hard buns — clearly past their prime
Customers deserve fresh, safe products. Delivery platforms should not be a dumping ground for expired or substandard items. Accountability is overdue.

**Order: DFD328264340**

My order arrived completely cold. The burgers and chips were cold and tasted horrible, making the meal impossible to enjoy. This order cost me over **R600**, so I expected the food to arrive fresh and at least warm.

To make matters worse, the only compensation I received was a **R15 coupon**, which feels completely inadequate considering the amount I spent and the poor quality of the food I received.

This experience was unacceptable, and I expected much better service. I hope this is taken seriously and that a more appropriate resolution is offered.

The pictures on the menu items does not resemble the actual food. They allow these ghost kitchens to sell subpar food. The quality is abysmal and a civil case is not far faraway.

you guys cancelled my order while i was waiting for ya

I used a WiCode voucher on Mr D on 26 July 2026.

The checkout screen showed that the voucher had been applied and that only the R20 tip would be charged to my card.

After I pressed pay, Mr D charged the full R234 to my card.

The problem was not that I forgot to enter the WiCode.

The problem was that Mr D’s checkout displayed the discount and then ignored it during payment.

The payment flow was already malfunctioning before the charge.

A card nickname was labelled optional, yet the card could not be added without one.

The system only displayed generic errors instead of identifying the problem.

The WiCode process also repeatedly failed when I tried to pay the tip separately.

I sent support a precise explanation of what happened.

They replied that no WiCode had been applied and suggested that I use it on a future order.

That completely missed the point.

I did not want to spend R234 on my card.

Their system showed that I would pay only R20 and then charged me the full amount.

After I explained this again, support refused compensation because the order had been delivered.

They then told me to check the payment summary before paying.

I had checked it.

The payment summary showed the WiCode discount.

The support representatives either did not read the complaint properly or did not understand it.

Their responses were repetitive, inaccurate and useless.

Mr D accepted no responsibility for a checkout system that displayed one charge and processed another.

I received no refund, no proper investigation and no satisfactory resolution.

This is one of the worst customer-service experiences I have had.

I will never trust Mr D with another payment.

I am a frequent Mr D Delivery user, but I had an incredibly disappointing experience with my order from Pick n Pay yesterday. The delivery driver was extremely rude and unprofessional. When I greeted him, he ignored me completely and didn't offer a single word in return. Instead of handing over the delivery, he simply dropped my groceries on the ground in front of my door and walked away. This is the first time I have encountered such a poor attitude and lack of basic courtesy. I expect much better service than this.

I placed an order usual, paid for the order, but it was late. I tried calling only to be told I am being transferred to another department, and they dropped the call, their WhatsApp is not working. They reached out again and offered that I cancel the order or they will escalate it , I was put on hold and then they dropped the call AGAIN! This is very frustrating DFD322828010

Appalling service delivery. They will have you wait for more than 2 hours for the arrival of your order of which you still receive no delivery.

This has happened on a number of occasions, its becoming a standard.

Your service is really BAD!!! EVERYTIME I ORDER FROM YOU MY ORDER IS LATE AND DELIVERED LATER THAN THE ETA!!!! REALLY BAD SERVICE

Money taken from my credit card as well as the cash. Mr d food credited my app account.

I ordered food last night just before 8pm, 9pm Still waiting I called in was told driver was on their way to collect my order 9:30 still waiting called again. Lady said she would call me back which she did only to tell me the Driver had eaten my food. This is beyond shocking and although I was credited it is horrific that you would have people working for you who eat clients paid for food.

I have been waiting for over two hours for my order and it still says the store is on it on the app. At this point it would have been better if I went to the shops myself and get the goods. But I can't because If I cancel the order I will get the money back into my acooubt after days.

I will never use MrD again! They always bring expired or wrong food. Very shit service in their support line

I have ordered 2 times this week and I must say it, I'm very impressed with the service I got. Both the people who brought my food where clean, professional, friendly with good manners and approach and even the cars were clean. I delayed a bit coming out, they were still professional and polite and I got my order in time and it was still warm, my drink was still cold. Keep up the good service Mr D 🤏🏽🤏🏽🤏🏽💯🖐🏽🙌🏽