Emailed with a question prior to ordering and received a quick response. Delivery was quick. Ordered nicotine free pouches to help quit using them, the ones I received (liquorice, orange & mango)... Mehr ansehen
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Das sagen Bewerter
Order MU20104024 Only thing I received was an automated email, No Royal Mail tracking details given , no response to my emails and Facebook and Instagram messages 😡 It’s a shame as the none Ni... Mehr ansehen
I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good.... Mehr ansehen
Unternehmen hat geantwortet
Got the two free samples just paid shipping the strength and taste overall and actually really good, not over powering. Downside is they don’t actually state how much is the tub nicotine strength is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Kontaktinformationen
1 Brook Street, LE8 6LA, Leicester, Vereinigtes Königreich
- hello@musepouches.co.uk
- www.museitnow.com
3,8
Gut
317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Exelent quality uk made
Exelent quality uk made bit more expensive but well worth it you will find the taste of these more desirable than the ones you've tasted before give it a try exellent customer service too
17. April 2025
Antwort von Muse
Hi there,
Thank you so much for your fantastic 5-star review! We’re glad you appreciate the quality and UK-made craftsmanship of our pouches. We believe in delivering the best, and it’s wonderful to hear you find the taste and customer service excellent. Thanks for recommending us — we can’t wait to keep impressing you!
Best regards,
The Team at Muse
The best pouches for flavor
Great service, I've tried 4 of their flavors now and there hands down the best. Quite a dry pouch but the flavor is far better than anything else that I've tried.
28. April 2025
Antwort von Muse
Hi Chris,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you love the flavour of our pouches and appreciate our service. We’re always working to balance pouch dryness with flavour, so your feedback really helps. Glad you’ve enjoyed trying multiple flavour's — we can’t wait to share more with you!
Best wishes,
The Team at Muse
Antwort von Muse
Hi Michael,
Thanks so much for the 5-star review! We’re really happy to hear you’re enjoying our pouches and the flavour's. Your support means a lot to us!
Best regards,
The Team at Muse
Superb service and the best nicotine…
Superb service and the best nicotine patches by far.
22. April 2025
Antwort von Muse
Hi Jeremy,
Thank you for your fantastic 5-star review! We’re thrilled to hear you’ve had superb service and that you consider our nicotine patches the best by far. Your support means the world to us and keeps us motivated to deliver top-quality products every time.
Best wishes,
The Team at Muse
Free trial of pouches. Well worth a go.
Tried the irn bru and mango. Plenty flavour in them.
1. Mai 2025
Antwort von Muse
Hi Robert,
Thank you for your 5-star review! We’re so glad you gave our free trial a go and enjoyed the Irn Bru and Mango flavour's. It’s great to hear you found plenty of flavour in them! We hope you continue to enjoy our pouches.
Best wishes,
The Team at Muse
fast delivery, but too dry pouches
fast delivery, trackable, nice taste, but far too dry.plus remember to half the actual nicotine per pouch compared to what it says on the tin. as the pouches are 0.5g each. whereas the tin is the total nicotine per gram. The dryness goes away after 10 mins and hence the pouches last longer than other brands that are more moist.
1. Mai 2025
Antwort von Muse
Hi Stu,
Thank you for your detailed feedback and for highlighting both the positives and the areas we can improve. We’re glad to hear you appreciated the fast, trackable delivery and the nice taste. We also appreciate your insight regarding the pouch dryness and nicotine content — your explanation about the pouch weight and how dryness affects longevity is really helpful.
We’re always working to improve our products, and feedback like yours plays a big part in that. Thanks again for sharing your experience and for giving Muse a try!
Best regards,
The Team at Muse
Helps me sleep!?
I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good. There's no unpleasantness, just pure flavour that releases slowly which I love. A side effect of the 6mg is that it makes me sleepy in the evening, after years of fighting with insomnia I finally found something to help me sleep... I thought nicotine was a stimulant but apparently it's a sedative at low doses! Muse is great and I'll definitely buy more.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi there,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that Muse pouches not only taste great but have even helped with your sleep—that’s a wonderful surprise! It’s fascinating how nicotine can have different effects at low doses, and we’re glad you found something that works so well for you. Thanks for sharing your experience and for choosing Muse. We can’t wait to have you back for more!
Best wishes,
The Team at Muse
I haven't tried my other flavours I…
I haven't tried my other flavours I ordered yet but based on the kiwi passionfruit and guava 12mg I am really happy with the pouches and the flavour is very strong and long lasting.
21. April 2025
Antwort von Muse
Hi Andrew,
Thank you for your fantastic 5-star review! We’re so glad to hear you’re happy with the Kiwi Passionfruit and Guava 12mg pouches and that you’re enjoying the strong, long-lasting flavour. We hope you love the other flavours you ordered just as much!
Best wishes,
The Team at Muse
Great product
Great product, great service and great customer service from Jade.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Thank you for the kind words! We’re delighted to hear you’re happy with the product and service, and Jade will be thrilled to hear your shout out. We appreciate your support!
Fast delivery
Fast delivery, good range of strengths and flavours, but you do need to have paypal, I couldn't place an order with out it , overall I was happy with my order,
7. April 2025
Antwort von Muse
Thank you for your feedback! We’re glad you’re happy with the fast delivery and variety of strengths and flavours. We appreciate your note about PayPal—your input is valuable as we look to improve payment options in the future. Thanks for choosing Muse!
Got the two free samples just paid…
Got the two free samples just paid shipping the strength and taste overall and actually really good, not over powering. Downside is they don’t actually state how much is the tub nicotine strength is as a whole and how much nicotine the individual pouches are which most other brands do.
Am I getting 24mg per pouch or 24 mg amongst the entire tub, confusing.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi there, thank you for your review. I am sorry if there was some confusion. The label around the side of the tub indicates the strength per gram - each pouch weighing 0.5grams.
I hope this clarifies!
Thanks
Jade
I tried one of your products from a…
I tried one of your products from a friend of mine i liked the experiance im going on a long haul flight so these will be ideal
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Mark,
Thank you for sharing your experience! We’re glad to hear you enjoyed the product, and we hope it makes your long-haul flight more comfortable and enjoyable. Safe travels, and we look forward to serving you again soon!
Thanks,
Team at Muse
Fantastic customer service!
Had an issue with incorrect flavour pouches in an order, this was immediately sorted out upon contact, with Muse going above and beyond to rectify the situation. Fantastic customer service!
25. März 2025
Antwort von Muse
Thank you for your kind words! We're so glad we could quickly resolve the issue and provide you with great service. Going above and beyond for our customers is what we strive for! We appreciate your support and look forward to serving you again.
Antwort von Muse
Hi Harley, I sent you an email to the email address you provided at the point of order on 26.03.25 to advise that this parcel had been returned to us as it looks like you forgot to enter your house name / number when you entered your address. We currently have your box sat on our desk here with some freebies included as per our email to make up for the extra wait but we haven't had a reply yet :(
Can you check your spam box in case the email has landed there?
Pouches a bit dry for our tastes
Can't fault the shipping or packaging but the wife & I just don't like dry pouches unfortunately.
28. März 2025
Antwort von Muse
Hi Simon!
Thank you for your feedback! We're glad to hear that you were happy with the shipping and packaging, but we're sorry to hear that the pouches weren't to your taste. Everyone has their own preferences when it comes to texture and flavor, and we completely understand that dry pouches might not be for everyone.
If you’d like, we’d be happy to recommend some other products that might suit your preferences better. Please feel free to reach out to our customer service team—we’re always here to help!
Antwort von Muse
Hi Cos, Thank you so much for the wonderful feedback, its very encouraging to hear such comments and I will pass this onto the entire team
The flavours are ok but the packs are…
The flavours are ok but the packs are really dry making all the moisture go from your mouth once installed. Sort this out and they might be a good product. Until I’d have to say they’re not for me
24. März 2025
Antwort von Muse
Hi The General and thank you for your feedback. When Muse was concepted we tested many different pouches and styles but we personally found that "moist" pouches loose their flavour very quickly so we moved towards dry pouches so that we can offer long lasting flavour and nicotine through the day which means value for money for our customers. I am sorry our products didn't appeal to you, but if you would like to pop us over an email to hello@museitnow.com, I am sure our excellent team here can show you that our customer service is unrivalled!
Amazing taste
Fast delivery,
Great flavour, not burning on the gum.
Have tried a couple different flavours & will be ordering more.
17. März 2025
Antwort von Muse
Hi Stacey, Thank you for your wonderful comment! I will pass this onto the production team! Thank you again
Brilliant flavour but a bit dry
I ordered the sample pack getting the coffee and the iron bru flavour. The coffee is bang on but the iron bru flavour leans more towards a Turkish delight in my opinion. Both had a full flavour that lasts. My only negatives is that they are very dry and I had one break open when in use. Luckily it got caught in my top lip so I didn't swallow any.
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Scott, I am so sorry to hear about the unfortunate issue with the pouch, please can you contact us by emailing hello@museitnow.com and we would love the opportunity to put this right for you. Thanks
Very fragile!
It tasted nice, but the pouches are very fragile. Two broke in the container making the rest of them contaminated and tasting far too strong. One broke in my mouth causing me to violently throw up in the toilets of a public place. Don’t recommend at all, unless they upgrade the quality of the paper used to package the pouches.
18. März 2025
Antwort von Muse
Hi Joe, I do apologise sincerely about this - I have asked one of the customer service team members to reach out to you so we can rectify this for you.
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