Nana Bewertungen 2 681

The job took 3 trips to our home, all were done in a professional manner. Matt, the service tech was polite and courteous. Emails and texts were very helpful notifying that parts were ordered, delivered and that the tech was on his way to house. No fault of NANA a part was broken in shipment. Parts were re-ordered and delivered timely. No problem, no negative issues.

Very prompt. Truthful and kept me updated through the process.

The field technician was pleasant, knowledgeable, and efficient.

Technician came a day early, called first. So that was great. Polite, kind and quick. Asked how another repair was doing that he had previously done before, and he checked it also.

Knowledgeable, thorough and friendly. He took the time to figure out exactly what was wrong.

I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair.
Daniel the technician was awesome. This was not a quick repair. He made two service visits and had to order refrigerant that took a few day to get.
He was on time, very neat and obviously very knowledgeable of his craft. I will use Nana exclusively for home repairs from here on. Highly Recommend., Kevin W.

The NANA Technician Benyam was excellent. Not was He prompt and on time, He was kind, courteous, and extremely knowledgeable about the products he was working on. Even with an out of box failure part. He was calm and had no trouble explaining what had happened.

The tech was great and walked me through the tasks he was going to work on. Cleaned up after himself and showed me his work.

Aaron was great. Very thorough and knowledgeable. He was polite, on time, and took care of the issue for us.

Nana has been to my house 7 times to fix my Samsung ice maker and it is still not repaired. In addition the tech they sent out scratched my control panel and Nana does not seem to this that it is their problem. They have told me that a supervisor would call, it has been 2 weeks.
I’m editing my review they called today and ordered the part needed.I’ll update when repair is done.

Rodrigo, was very professional, called when he was on his way. Got right at it when he arrived and keep his work place very clean.

Technician, Arthur Nguyen, was great - super professional and helpful

Can asked for a better service. The technician Mr. Serphilise was wonderful and very knowledgeable on his field. Simply the best service. I am impress..
I will definitely recommend them for any repair service in your home.
Attentively
Maria Cancio

Ben did a great job and found the issue quickly

Prompt, efficient service with courteous notifications.

The technician, Ben Jones, was extremely knowledgeable and diagnosed my dryer problem quickly. He ordered the parts, they arrived at my house, and he came back out and replaced all the worn parts. I appreciate his professionalism and skills.

My first experience with Nana was horrible. There was a long delay trying to get service and my service appointment was canceled four times. The first technician to come didn’t even have tools with him. He looked at the washer and ordered parts that were not needed it. My next and final technician, Cecil, was great. He ordered the right parts and made sure the washer was 100% before leaving.

Technician was fantastic and give him 5 stars but interaction with Nana was terrible. It was very difficult to contact Nana to talk about issues. All the communications has to be through the website but the website is totally useless. They do not respond. Due to this it has taken more than it has taken more than 3 months to fix the problem. I would recommend the technician but not Nana.