My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Mehr ansehen
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Das sagen Bewerter
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Mehr ansehen
Unternehmen hat geantwortet
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Mehr ansehen
Unternehmen hat geantwortet
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4,5
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Mixed experience
I ordered this thinking it would be a perfect musical gift for my friend’s baby. Unfortunately, when it arrived to her overseas, the piano turned out to be faulty. This was especially disappointing as my friend was really excited to use it as soon as possible.
It took some time to hear back from customer support, but they eventually resolved the issue and refunded me. Though, I had to test it this time and then send it overseas again as there's no international delivery. So overall it was a mixed experience -- good product, but it was quite a frustrating and tiring process to get a working one.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Dear Mariia,
Thank you for your feedback. While we’re pleased to hear that you like the product, we’re very sorry to learn that your experience with the warranty replacement process has left you disappointed.
We sincerely regret that we were unable to resolve the matter to a satisfactory standard and understand how frustrating this must have been. Your feedback is important to us, and we will take it into consideration as we review and look for ways to improve our warranty replacement process and overall customer experience.
Thank you again for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
Team Nuby
I emailed to ask for advice about the…nuby steriliser and bottle cooler
I emailed to ask for advice about the UV steriliser and bottle cooler. Marie responded, she was helpful and fully answered my query. First class customer service.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic EVERYTHING!
Fantastic EVERYTHING!
Everything NUBY we have is great.
Customer service is above and beyond!
Thank you Marie Kearvell!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would highly recommend Nuby products
I would highly recommend Nuby products. Both of my children have always used them, they have so much variety and they are very durable. I recently contacted Nuby UK with a query and I dealt with a lady called Marie. Her customer service was so efficient and professional and my query was answered very quickly.
I love Nuby products and would recommend them to anyone.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Prep Machine
My partner and I were gifted the Nuby Prep machine just before our little one was born. I had only just got round to opening due to having been using the rapid cool. Upon opening I realised there was a piece missing. I left it a little while as I didn’t think anything would be done, but recently I decided to email Nuby and just see if they could assist with this. I dealt with Marie who went above and beyond to help. She was very quick with responses and also apologetic. She had the missing part sent out to us within a week. Amazing customer service and will be definitely recommending Nuby more in the future. Thank you again
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really wanted to love these, but disappointed
I already love Nuby’s Rapid Sterilise and Rapid Cool products, and that’s actually where my Nuby setup started, so I was really excited to try the Rapid Bottles too.
Unfortunately, I’ve been quite disappointed with them. The bottles have been leaking, and my baby really struggled to latch onto the teat. She became quite upset and frustrated when trying to feed from them, which made them difficult for us to use.
I also noticed a lot of bubbles collecting in the teat during feeds, which has made me question how effective the anti-colic design actually is.
It’s such a shame because I really wanted to love these. I bought them hoping they would become our easy travel and holiday bottle setup alongside the Rapid Cool and Rapid Sterilise, but unfortunately they just haven’t worked for my baby.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Hi Saira,
Thank you for reaching out to us, and we’re very sorry to hear that you’ve experienced issues with your RapidBottle.
Our Customer Services Team would appreciate the opportunity to investigate this further and would kindly ask you to email enquiries@nuby.com so that assistance can be given.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
Replacement of faulty products
Our product stopped working after a few months and the team responded quickly and efficiently to solve the issue and provide a replacement.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service backing up…
Great customer service backing up quality products
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic brand
Fantastic brand, use them for almost everything! Their bottle coolers are an absolute lifesaver definitely recommend this brand!!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty Rapid Cool
Contacted Nuby due to a faulty Rapid Cool, Quick to get an email back, send a step by step test.
I explained the situation and now being sent a new Rapid Cool.
Great customer service, so happy with the end result.
⭐️⭐️⭐️⭐️⭐️
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great communication
Great communication. Easy transaction..went above and beyond when I needed there help . Will always consider buying from them in future and will pass on there brilliance to anyone .5***** and more
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Love the Rapidcool bottles…
Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby.
Secondly, amazing customer service!!! Even when you in a state of half sleep, in the newborn trenches boil the lids in a bottle washer, despite clear instructions not too. The support and understanding goes a long way.
We have ordered more bottles and are looking at their other products. 100% recommend .
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
i needed the bolt to attach the cot…
i needed the bolt to attach the cot mobile onto the cot and they’ve sent me the part for free and was going to ask for me to pay delivery £4.90 or something and they payed for the delivery themselves as a gesture of goodwill, definitely recommend i spoke with marie kearvell
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We really like the nuby range however…
We really like the nuby range however when we purchased the rapid sterilise within two weeks it stopped functioning properly and I've tried calling several times and I have a feeling they don't have a customer service team as I sent an email on Sunday and it's now Thursday and I haven't had a response. As you can imagine this is extremely inconvenient as we have a 4 month old who relies on these bottles being sterile. We will have to resort to using our old setup until we can get a resolution
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Dear Ryan,
Thank you for reaching out,
Our phone lines have been exceptionally busy this week, so we sincerely apologise for the difficulty you experienced trying to reach us. Due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days.
I have checked with our customer services team and they are unable to locate your email. We would be grateful if you could resend your enquiry directly to enquiries@nuby.com so that we can investigate this issue for you.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
Parents be aware when buying the Nuby…
Parents be aware when buying the Nuby UV steriliser.
We originally purchased this for our toddler, used it for one year and then packed it away until our new baby came along.
We have found when using it this time around, after 1 year and 3 months of use, that the little UV bulbs keep falling off.
We didn’t realise at first, and this has been posing a huge choking risk to our baby, as they have potentially been falling into her bottles during sterilising. As we use variflow teats, the bulbs are small enough to easily fit through.
Aside from the choking risk, we don’t know if the bottles have been sterilised properly, as 3 or 4 of the bulbs have now fallen off.
I did email to raise this with customer services and it is not being taken seriously at all, considering my baby could have swallowed the tiny bulbs that keep falling off. They have said that the warranty is only one year so all I can do is stop using it. I also had to email a second time as I didn’t get a response to my first email after a week.
That would have been an appropriate response to a toy that had simply stopped working, not an item that has been posing a choking risk to a newborn baby.
If you do choose to use this product, I’d recommend checking all the bulbs thoroughly before every use.
Very disappointing customer service from Nuby.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Hi Jennifer. I am truly sorry to hear that we did not meet your expectations.
Nuby products come with a one-year limited warranty against defects from the date of purchase. If you experience a malfunction or defect during the in-warranty period, Nuby will replace the product.
For full warranty information, please refer to the reverse of your user manual and our Terms of Service section 10:
https://uk.nuby.com/policies/terms-of-service
Unfortunately as the unit was initially purchased three years ago, this is outside of the 12 months warranty period and we are sadly unable to process this as a in-warranty claim.
I sincerely apologise for any upset that may be caused by this.
Team Nuby
Our lid wasn’t working properly so…
Our lid wasn’t working properly so contacted Nuby and they’ve arranged to get one sent out for us straight away. Great customer service:)
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Terrible customer services & false advertising
Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at their request advising that it’s advertised as a twin set but only one is sent & they removed my review.
Don’t give lying companies like this your money. 0 customer services & edit reviews to make themselves look good.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Hi Safa
Thank you for reaching out to us.
Our phone lines have been exceptionally busy this week, so we sincerely apologise for the difficulty you experienced trying to reach us. Due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days.
I have checked with our customer services team and they are unable to locate your email. We would be grateful if you could resend your enquiry directly to enquiries@nuby.com so that we can investigate this issue for you.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
No support with an order and out of pocket
Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby without informing the customer request a return. So no I'm left with being out of pocket and no present for a baby shower this Saturday. This is completely out of order and 2 days on still no communication from them AVOID ordering from nuby unless your happy to to be able to communicate with them if you have a problem with an order
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Dear Jemul, due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days. We are glad we were able to resolve your issue for you. We sincerely apologise for the delay and appreciate your patience and understanding. Team Nuby
really great customer service
purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer service and I was happy with solution offers
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I was looking for a certain item for…
I was looking for a certain item for weeks and it keep coming up out of stock so i emailed Nuby and a lovely lady called Marie emailed me back and was able to source me the items i required very quick and efficient very happy customer and the customer service was top notch
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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