My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Mehr ansehen
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Das sagen Bewerter
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Mehr ansehen
Unternehmen hat geantwortet
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Mehr ansehen
Unternehmen hat geantwortet
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Hervorragend
3506 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic service from Marie Kearvell…
Fantastic service from Marie Kearvell .I was supported throughout the whole process, and they made sure the issue was resolved.I now have a replacement on its way. Great help from start to finish — highly recommended.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Such amazing customer service
Such amazing customer service! They have extreamly prompt responses and sorted the issue so fast!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Sterilise+ unit flashing red
Contacted customer support regarding the Sterilize+ unit flashing red. They asked for photos and videos and then sent out a replacement unit the next day. Excellent customer service from Mollie.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service was happy to help…
Nuby customer service was happy to help my 4 year old autistic son, he only drinks from a specific bottle that only Nuby sell. I contacted them to ask if they would be able to send me a few of this specific bottle and they were able to! This was done super fast with a lot of communication to keep me in the loop to when they were going to be delivered too. Couldn’t recommend a company enough, supportive and helpful, if I could give more than 5 stars I would! Thank you Nuby!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nub
Cannot fault the customer service with…
Cannot fault the customer service with Nuby. I rang and spoke to a lovely lady called Marie regarding my rapid cool having issues with the lid and she was ever so helpful, sent me clear instructions what to do and has organised a replacement lid for me to be sent on a 24 hour delivery to my home address. Great customer service couldn’t fault at all. Thank you.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spoke to Vicky on a Monday due to a…
Spoke to Vicky on a Monday due to a faulty RapidCool. She quickly looked into the issue and confirmed a faulty product, then quickly arranged a replacement due to be delivered later this week! Thank you!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant experience
Highly recommended products to all parents. Makes life with a baby so much easier, with the rapid cool products. Also brilliant customer service always happy to help out. I would always recommend nuby!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I emailed regarding my Nuby jitterbug…
I emailed regarding my Nuby jitterbug being broken and supplied photos. Marie quickly responded and sorted out a replacement strap being sent. Great service and help from Marie ☺️
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid response
Had the pleasure of speaking to Maria,assisted with my issue very quickly,
My Nuby rapid cooler lid had stopped work,from calling to issuing a new replacement lid took 10 minutes
Maria was very professional and friendly
Thank you Maria for your help and rapid response
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Antwort von Nuby UK
Good Morning,
Please could you give us a call on 01915190487 so that we are able to assist with your enquiry? As I am unable to see you name or email address I am unable to check our Customer Service mailbox to see whether your email has been received by our team.
Customer care is extremely important to us, and we'd like to resolve your enquiry to your satisfaction.
Team Nuby
Very strange experience
Very strange experience! I ordered a 4 in 1 high chair with some freebies. Two separate boxes arrived. When I opened the high chair box, the pieces were all scattered and loose unprotected in the box and had damaged each other. The freebies I also selected (bowls, bibs, etc) were loose in the same box, no packaging at all not even a label. Then I opened the other box to find the same freebies I selected inside, nicely packed and in their original packaging with care instructions etc. Totally confused if the high chair box contents was a return that then got forwarded on to me? Everything had a dusting of hair on it! But then if that box was a return, why were the freebies exactly the ones I had picked? The products themselves seem very good, but the shipping / customer experience was dreadful.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Dear Beth,
Thank you for your feedback. While we’re pleased to hear that you like our products, we're disappointed to hear about the conditions in which your order has been received.
We would love the opportunity to investigate this further for you and to put things right. Customer satisfaction is incredibly important to us. Please email our Customers Services team directly by emailing enquiries@nuby.com so we can provide a resolution.
Team Nuby
5-star customer experience and quick resolution
Nuby provided outstanding 5-star customer service and resolved my issue straight away. Vicky Barker went above and beyond to help, ensuring a quick resolution and delivering a fantastic customer experience.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great products for mums and babies
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby products). They are reasonably priced and work excellently. Customer service is also very efficient with a next day reply.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I contacted Nuby and spoke with Marie…
I contacted Nuby and spoke with Marie Kearvell from customer service who was lovely and very friendly and professional. I had placed an accidental order and Marie managed to get this cancelled for me and and got back in touch with me to confirm cancellation. As for Nuby products, have a few products and absolutely love them. Would recommend
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Responsive friendly and helpful
Responsive friendly and helpful. Sorted my issue straight away by sending spares.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Superb customer service
Superb customer service. I was initially really disappointed to see that my Nuby lid for the cooling device had broken. I messaged Nuby and within an hour they’d sent a new one by post! Great customer service from Mollie and incredible product for feeding my newborn formula without the faff!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer service Nuby Bottle
We had an issue with our nuby bottle (user error on our end) and Mollie on their customer service team was really helpful and explained the situation and was able to send us a replacement. Thank you so much
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would recommend Nuby any new mum or…
I would recommend Nuby any new mum or dad looking at buying their products. Great service from Maire.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My teats were defective once I opened…
My teats were defective once I opened and used them and so I contacted nuby. Marie kearvell helped me solve the issue immediately and with a lot of kindness and compassion. Absolutely amazing customer service. I own a whole load of nuby products for my baby and this has reassured me that nuby is the best brand to support. The teats are the ONLY product that I have had an issue with and even then my issue was resolved quickly. Thanks again to marie ❤️🫶🏼
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I bought the Nuby pram rocker from…
I bought the Nuby pram rocker from Tesco and when I came to use it months down the line, it turns out the pram strap attachment had been removed, I contacted Nuby directly and they were so helpful and quick in sourcing me another- fab customer service team!
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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