I'd give no stars if I could. I've dated the experience 08/10/26 but it's been dragging on since June/July. Had to attend health screening appointment 3 times in the last 5 months and need a furt... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Sadia Ahmad has had a hugely positive impact on both my work and personal life. As a neurodivergent person, I have learned a range of practical strategies that help me manage everyday challenges more... Mehr ansehen
Unternehmen hat geantwortet
they say they will investigate matters.. they don't. Not even an apology or acknowledgement. Basically just yeah we read through all your medical history without stating that we would and because of t... Mehr ansehen
Unternehmen hat geantwortet
Shame I cannot give you zero stars!! Gabriella had NO empathy and was literally completing a tick box exercise! Try talking to me rather than at me!! The assessment and decision was made in less than... Mehr ansehen
Unternehmen hat geantwortet
2,0
Mangelhaft
66 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A Transformative Coaching Experience
Sadia Ahmad has had a hugely positive impact on both my work and personal life. As a neurodivergent person, I have learned a range of practical strategies that help me manage everyday challenges more effectively. Sadia showed exceptional empathy, patience, and kindness throughout our coaching sessions and created an environment where I felt understood and supported. I learned a great deal from her and would highly recommend her to anyone looking for thoughtful and effective coaching.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your experience.
We are delighted to hear that your coaching sessions with Sadia have had such a positive impact on both your work and personal life. It's wonderful to know that the practical strategies and support provided have helped you manage everyday challenges more effectively.
Sadia is passionate about creating a supportive and understanding environment for everyone they works with, and your kind words about her empathy, patience, and kindness will mean a great deal to them.
Thank you again for your recommendation and for sharing your feedback. We wish you continued success and all the very best for the future.
Abysmal
I'd give no stars if I could.
I've dated the experience 08/10/26 but it's been dragging on since June/July.
Had to attend health screening appointment 3 times in the last 5 months and need a further appointment with a specialist Dr.
Been waiting for a call back since beginning of September, chased up several times and they have no capacity to offer me an appointment which has stalled my recruitment process.
I asked for this to be escalated to a manager for a call back but again nothing.
Overall a miserable experience dealing with this company.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to learn of your dissatisfaction with the service you have received.
We appreciate the frustration that delays, multiple appointments, and difficulties obtaining follow-up communication can cause, particularly where this impacts a recruitment process.
At Optima Health, we are committed to providing a timely and professional service and regret that your experience has not met these standards. We would welcome the opportunity to review the concerns you have raised.
If you would like us to investigate this matter further, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details and any relevant reference information.
Kind regards,
Optima Health
Optima Health is bad for my mental health
This company calls itself an Occupational Health company but is an abomination in my opinion. It is bad for my mental health!
In my experience, the staff will harass you on a daily basis by calling from random numbers at random times of the day (Mon-Fri) like scammers and don’t say where they are from on the call screening like they’ve got something to hide! This even happened on the week that my Dad died back in June - which gives you some idea just how long this has been going on for! It took for my employer to pause them during the compassionate leave period for them to stop!
During the telephone assessment (the date given as the date of the experience) the General Nurse did tests that nobody asked for just to drag out an appointment in an area that they had no specialist knowledge of and if you complain to the customer experience email as I did they will send a report that could have been generated using A.I. and they don’t deal with complaint appeals within the timeframe they set.
I wonder whether the person being complained about is the one that deals with the complaints or it’s written using AI. as the report I received is biased and a bore to read and it repeats itself like only a machine would. Nobody from Optima Health put their name to it or even signed the report. It was signed off with a generic “Customer Experience Team”, which is really helpful!
Customer Experience will delay the appeal and the appointments team will continue to try to book a follow up appointment on a daily basis on the very thing you are complaining about unless them doing so is again paused!
Avoid this company like the plague. They don’t care about you - you are just a number. It’s like dealing with the devil. I actually feel sorry for the staff as they are probably just following management orders and under immense pressure. This is capitalism not healthcare (ticking boxes)
All in my opinion and in my experience but the sheer number of Trust Pilot detractors (those that are not from HR departments or friends) at this time of writing tells you all you need to know.
Update: It seems even your reply today 13/10 may have also been A.I. generated. It doesn’t change anything.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to learn that you remain dissatisfied with your experience.
We recognise that the circumstances you describe, particularly during a period of bereavement, would have been distressing. We also appreciate the frustration that can arise where there are concerns regarding communication, the assessment process, and the handling of a complaint.
At Optima Health, we are committed to providing a professional and respectful service and take all feedback seriously. We regret that your experience has not met your expectations and that you feel your concerns have not been adequately addressed.
We would welcome the opportunity to review the issues you have raised, including contact arrangements, the assessment process, and the handling of your complaint. If you would like us to investigate this matter further, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details and any relevant reference information.
Thank you for bringing your concerns to our attention.
Kind regards,
Optima Health
I recently had a coaching session with…
I recently had a coaching session with Sadia Ahmad and had a really positive experience. Sadia was amazing throughout. She was patient, approachable and took the time to explain everything clearly in a way that was easy to understand. I felt comfortable asking questions and never felt rushed. I came away from the session feeling much more confident and supported. Thank you, Sadia, for being so helpful and for making the experience such a positive one.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with Sadia. It is encouraging to know that her patient, approachable, and supportive manner helped you feel comfortable throughout the coaching session and that she took the time to explain everything clearly.
At Optima Health, we are committed to providing a high standard of service, and it is always rewarding to receive recognition for colleagues who make a positive difference. We will ensure that your kind comments are shared with Sadia and her manager.
Thank you again for your feedback.
Kind regards,
Optima Health
Poor service
Poor service, do not read or ask about employee medical history, make false reports
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience.
We take concerns regarding the quality of our service, the consideration of medical history, and the accuracy of assessment reports seriously. Our clinicians are expected to review relevant information, discuss an individual's health concerns, and produce reports based on the evidence available at the time of the assessment.
We would welcome the opportunity to review the concerns you have raised. If you would like us to investigate this matter further, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk, providing your details and any relevant reference information.
Thank you for bringing your concerns to our attention.
Kind regards,
Optima Health
Thank you Michael....Fantastic service
I just want to take a moment to express my gratitude for Optima and their Employee support programme. I was very nervous when I received my call but I spoke with the most wonderful caring considerate person on the phone called Michael. He went through every step with me and assured me that Optima had my best interest. It was a very easy experience and based on some of the other reviews I have read on here I believe that I was the lucky one to get Michael and receive such kind heartfelt service. Michael you did yourself and your managers proud and you are an asset to your company. Thank you for your service. Huge pat on the back and please pass my regards on to his manager.
Michelle
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you, Michelle, for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with our Employee Support Programme and that Michael was able to provide the care, reassurance, and support you needed. We understand that reaching out for support can sometimes feel overwhelming, so it is especially rewarding to know that Michael helped make the experience a comfortable and positive one.
At Optima Health, we are committed to delivering compassionate, high-quality support, and it is always encouraging to hear when our colleagues have made a meaningful difference to someone's experience.
Thank you again for your kind words and for sharing your experience with others.
Kind regards,
Optima Health
they say they will investigate…
they say they will investigate matters.. they don't. Not even an apology or acknowledgement. Basically just yeah we read through all your medical history without stating that we would and because of that screw you
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience.
We understand how frustrating it can be when you feel that your concerns have not been fully addressed or that the outcome of a review has not been clearly communicated. We appreciate that this can leave you feeling disappointed and unheard.
At Optima Health, we are committed to treating all individuals with professionalism, respect, and transparency throughout the assessment process. We take concerns regarding communication and customer experience seriously, and we regret that your experience has not met the standards we aim to provide.
We would welcome the opportunity to review the concerns you have raised and ensure that any previous correspondence has been considered appropriately. If you would like us to investigate this matter further, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details and any relevant reference information.
Thank you again for taking the time to share your feedback.
Kind regards,
Optima Health
Poor poor service currently going…
Poor poor service currently going through my police met recruitment everything has passed apart from a mild dip in hearing , which I got told on the day it’s a pass still is above threshold , to which I got asked to see doctor who also said there fine and healthy and had another test with spec savers and said it’s only mild and is no concern at all , it’s been 8 weeks , and keep saying back log !!! You get no reply to emails , no number to call , it’s so so frustrating !!!. If there is that much of a back log you clearly need more staff as waiting 2 months is silly . Every other bit of my medical is passed and police recruitment said there literally waiting to send my my vetting .
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience.
We understand that delays and a lack of communication can be frustrating, particularly when you are awaiting the next stage of an important process. At Optima Health, we are committed to providing a professional and efficient service, and we regret that your experience has not met your expectations.
We take all feedback seriously and will ensure your comments are shared with the relevant teams as part of our ongoing efforts to improve our service.
If you would like us to review your concerns in more detail, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to investigate further.
Thank you again for taking the time to share your feedback.
I had a very disappointing experience
I had a very disappointing experience. I felt that the team was not adequately knowledgeable about the assessment process and did not make an effort to properly address my concerns or seek clarification when questions arose.
During my eye test, I was told that I required glasses. However, I later attended Boots Opticians for a further assessment and was informed that my vision was perfectly fine and that I do not require glasses.
This has left me concerned about the accuracy and quality of the original assessment. I also found the person who saw me to be extremely rude and unwilling to engage in a conversation or properly discuss my concerns. Overall, I felt dismissed and did not receive the level of professionalism or care I would expect.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We understand how important it is for assessments to be conducted professionally and for individuals to feel that their concerns are listened to and addressed appropriately. We are sorry to learn that you felt this was not the case during your assessment and that you were unhappy with both the communication and service you received.
At Optima Health, we strive to provide a high standard of care and customer service, and we regret that your experience did not meet your expectations. We take all feedback seriously and use it to help identify opportunities for improvement across our services.
We would welcome the opportunity to review the concerns you have raised in more detail. If you would like us to investigate this matter further, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to look into this for you.
Thank you again for taking the time to share your feedback.
I contacted Optima Health yesterday and…
I contacted Optima Health yesterday and unfortunately found the experience very disappointing and unhelpful.
I was contacting them because I needed support and guidance regarding my occupational health situation, but I came away from the conversation feeling that very little effort was made to understand my circumstances or help me find a way forward.
When someone contacts an occupational health service, particularly when they are already dealing with an injury and uncertainty about work, I would expect clear information, empathy and practical guidance. Unfortunately, that wasn't my experience.
I left the call feeling frustrated rather than supported, and I think the standard of communication and assistance could have been much better.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and felt that you did not receive the level of support and guidance you were seeking.
We understand that contacting an occupational health service can be challenging, particularly when you are already dealing with health concerns and uncertainty regarding your work situation. We aim to provide clear, professional, and supportive communication at all times, and we are sorry to hear that this was not reflected in your experience.
We take all feedback seriously and are committed to continually improving our services. We would welcome the opportunity to review your concerns further and better understand what happened.
If you would like us to investigate this matter, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to look into this for you.
Thank you again for bringing your concerns to our attention.
Kind regards,
Customer Experience Team
Optima Health
Sent in a subject access request in may…
Sent in a subject access request in may and still not heard back from them
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Good afternoon Louise
I am sorry there has been a delay in your Subject Access Request. Please can I ask you to email your original request to MedicalInConfidenceR@optimahealth.co.uk and mark it for the attention of myself and I will look in to this for you as a matter of urgency and provide an update as soon as possible.
Kind Regards, Jessica Duce
Central Services Manager
Shame I cannot give you zero stars!
Shame I cannot give you zero stars!! Gabriella had NO empathy and was literally completing a tick box exercise! Try talking to me rather than at me!! The assessment and decision was made in less than 15 minutes, shocking!!! INADEQUATE support from start to end!! I MOST definately DO NOT recommend their support or lack of, this will be fedback to my employer and I will be making an official complaint!!!!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Good afternoon Jennifer
I am sorry to read about your experience and to hear that you felt unheard and unsupported throughout your assessment.
I appreciate how frustrating this situation may have been for you, particularly if you felt the assessment did not provide sufficient opportunity to discuss your circumstances or concerns. We aim to deliver a professional and empathetic service to all individuals we support, so it's disappointing to learn that this was not your experience.
Optima Health take feedback and complaints seriously and would welcome the opportunity to investigate your concerns fully. As we are unable to discuss personal details on a public platform, please can I ask you to contact our Customer Experience Team at customerexperience@optimahealth.co.uk, quoting your name and any relevant reference details, along with your complaint and a member of the team will investigate the matter for you.
Thank you for bringing this to our attention. We hope to have the opportunity to look into your concerns and address them appropriately.
Jessica Duce
Central Services Manager
Absolutely hideous job
Absolutely hideous job, started working and was never given any training, when I didn’t know how to do something, I would ask managers and then they would write me up a meeting with them saying that I should just know. Only reason I know anything about my job is because I’ve figured it out for myself! Management are awful, over work you for minimum wage. Management very unprofessional, saying things out of pocket and making you feel uncomfortable. Intimidation they love to use on you here, they will bully you!
Also say goodbye to annual leave because they will take it away when it’s already been approved last minute because they need you in! Awful working environment, offices grim and don’t think have been cleaned since 1973. Often no hand soap or loo roll, and say goodbye to tea and coffee! No staffroom. Incredibly understaffed no wonder! So will work you like a dog with no consideration having you do a thousand things at once! Be prepared to be micromanaged and treated like a child, constantly analysing everything you do and why you did it! Expect you to answer 50 emails a day whilst running a clinic, booking appointments, answering the phone that will never stop , running to grab bloods and vacs, having employees come in all day and a hundred other things! Also be prepared to be a personal secretary for the nurses and a IT technician.
Will also expect you to do all of this whilst management do nothing apart from bagger you on why you haven’t started the million other things they need you do!
Also, when you are looking for another job to leave optima HR will make a direct call to your manager to tell them you are actively looking to leave, and yes this actually happened!
No sick days here! They will give you a formal meeting and warning for having a chest infection for 2 days off and expect doctors notes!
Ladies and gentleman welcome to the modern day work house!
If you like the sound of all this then apply they would love the opportunity to run you into the ground and spit you out! I worked in the Yeovil branch that is connected mainly to Taunton.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your review, and I am sorry that you feel that way, not only about your employment but also your experience with us.
Absolutly terrible company
Absolutly terrible company, I was reffered here for a health assessment for a volunteering role to help with my confidence and the staff are so rude and unproffessinal it really is an apalling service. They are supposed to support health but there service has really negatively impacted my mental health, as a person with severe anxiety they will not make any reasonable adjustments which goes against the Equality Act 2010.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback. We are very sorry to hear that you were dissatisfied with your experience and that it has had a negative impact on your wellbeing. This is not the level of service we strive to provide.
We understand how important it is that everyone using our services feels supported, respected, and treated with professionalism throughout their journey. We take concerns regarding communication, customer service, and individual support very seriously and appreciate you bringing these matters to our attention.
We would welcome the opportunity to review your experience further and better understand the concerns you have raised. If you would like us to investigate this matter, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to look into this for you.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Optima Health
Avoid them
This company is embarrassingly incompetent, primarily their admin team. Repeatedly cancelling and sending requests for information and appointments. Scheduling appointments with short notice, or even once in the past. Run from them!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience. We recognise how frustrating it can be when communication, appointment arrangements, or administrative processes do not meet expectations, and we appreciate the concerns you have raised.
At Optima Health, we are committed to providing an efficient, professional, and customer-focused service. We take all feedback seriously, as it helps us to identify opportunities for improvement and ensure we deliver the standard of service our customers expect.
We would welcome the opportunity to review your experience further and better understand your concerns. If you would like us to investigate this matter, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to look into this for you.
Thank you again for bringing this to our attention.
Kind regards,
Customer Experience Team
Optima Health
Significant delays and poor communication
I am currently going through a pre-placement screening process with Optima Health ahead of starting a new role with the Department for Education (Referral ID: 5330275). The service I have received has been so poor that it has delayed my start date by approximately three weeks, and the matter is still unresolved. This delay has also created significant pressure in my current role as a result of having to remain in post longer than anticipated.
The issues began when the pre-placement report I received did not accurately reflect what I communicated during my consultation. I submitted a formal written challenge on 16 June 2026. Despite chasing by telephone seven times since then, almost nothing has been progressed. I was told my challenge wasn't even passed to the adviser until four days after I submitted it. The adviser has since gone off sick, and rather than reassigning the matter, it has effectively been left in an inbox. I have made a formal complaint and received a ten working day holding response. Nothing has moved. The Department for Education's HR team are now also chasing Optima Health directly and are equally disappointed with the service being received. On my most recent call today I was spoken to quite rudely by a member of the customer support team, which was disappointing.
This is beginning to cause me quite significant stress, which is directly impacting my health. I work in customer service myself and I am genuinely appalled at the standard of service I have received. I would strongly caution anyone whose occupational health clearance is time-sensitive, and any organisation considering using Optima Health, to think carefully before doing so. I understand that sometimes things take time to resolve and that people get sick, but looking at other reviews on here, my experience doesn't appear to be unusual. Completely ignoring the customer is never the solution. All it would take is staying in contact and keeping people updated.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback. We are very sorry to hear that you have been disappointed with your experience and the impact this has had on you. This is certainly not the level of service we aim to provide.
We understand how frustrating it can be when expectations are not met, particularly when a matter is important and time-sensitive. We take all feedback seriously and are committed to delivering a professional, responsive, and supportive service to everyone who uses our services.
We would welcome the opportunity to look into your concerns further and better understand your experience. If you have encountered any issues with our service, please contact our Customer Experience Team at customerexperience@optimahealth.co.uk with your details, and we will be happy to investigate and provide an update where appropriate.
Thank you again for bringing this to our attention.
Kind regards,
Optima are appalling and never make a…
Optima are appalling and never make a decision. I have been waiting for clearance for my University Placement for 3 months now with them saying they need "more evidence". They failed to ask for the evidence from my Consultant whose information they had, they had no idea I was a Student Nurse when they phoned after 2 months, I've missed 2 placements and am at risk of not going into year 3. Still now there is no decision and the Consultant has finally received a form from them requesting the "evidence". She has returned it, the University are chasing and I'm in limbo with so much stress and anxiety that I don't even know where I stand, cant complete any placement work, the Uni won't make a decision and say they await Optima, Optima fail to make a decision - I'm about to fail my degree course and I'm unable to do anything about it or get a decision from them - despite by GP and Consultant saying I'm fine. What further evidence do they need and why isn't a decision being made.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
We are very sorry to hear about your experience and the distress this situation has caused you.
Please be assured that we are committed to resolving your case as quickly as possible. We would like to investigate this matter urgently and ensure that all necessary information has been reviewed so that a decision can be made without further delay.
Please contact our Customer Experience team (customerexperience@optimahealth.co.uk) with your full name and reference number so that we can prioritise your case and provide you with a clear update.
Kind regards
Nicola
Director of Service Operations
Optima Health are a awful company
Optima Health are a awful company. Instead of looking after my health they have made a negative impact on my mental wellbeing.
After them failing me on a fork lift truck medical they have kept me in limbo for 10 weeks and numerous appointments not knowing if I can return to my normal job.
Even now this issue has not been resolved. For me nobody wants to take any responsibility !
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
I very sorry to hear about your experience and the impact this situation has had on your wellbeing. This is certainly not the level of service we aim to provide.
I understand how frustrating and stressful it must be to feel left without understanding regarding your ability to return to work, especially after multiple appointments and an extended delay. Your concerns about communication and responsibility are taken seriously.
We would really like the opportunity to look into this matter further and help bring it to a resolution as quickly as possible. Please contact me directly at the following email address, nicola.smith@optimahealth.co.uk with your details so I can investigate your case and provide you with a clear update.
Thank you for bringing this to our attention.
Kind regards
Nicola
Director of Service Operations
GDPR breaches, Poor competency of medical staff, Appointment nightmares.
Twice this year my personal health data has been handled poorly, breaching GDPR and ICO rules. The admin staff are reasonable, however the OH assessors need better education in the law around data protection.
Additionally, I had a neurodevelopmental disorder dismissed by an OH nurse who said that 'they will pray for me' during my assessment and reported it as not a disability and that 'I looked fine', showing huge gaps in understanding of medical knowledge.
OH assessment reports have been sent directly to HR and my line manager without my consent, following me specifically asking for my legal right to review the report.
Getting an appointment for annual review is a nightmare. These should be automatic to prevent gaps in access, due to needing these to continue access to business units. Instead yearly, I need to chase these. This year chasing it in February led to an appointment being provided for August.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the concerns you have raised.
We take matters relating to data protection, confidentiality, and the quality of our clinical assessments extremely seriously. What you have described does not reflect the standards of service we aim to provide, and we are particularly concerned to hear about the issues regarding consent, communication, and your assessment experience.
We would very much like the opportunity to investigate this fully and address the concerns you have raised. To do this, we kindly ask that you contact our Customer Experience team directly at customerexperience@optimahealth.co.uk, quoting your referral ID, so we can look into your case in detail and work towards resolving this for you.
Thank you again for bringing this to our attention. We hope to hear from you soon.
Sent threatening emails about referring…
Sent threatening emails about referring to my line manager when I failed to get in touch about my vaccination because I’m pregnant and sorting out a new shift schedule despite them never contacting me when they said they would in the past and failing to realise I was missing vaccinations for nearly a year. Horribly unprofessional. Bearing in mind I had not replied for a week after months of no communication from them. Terrible company.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Optima Health
Thank you for your feedback. We are very sorry to hear about your experience and the concerns you have raised.
We aim to communicate with all individuals in a professional, supportive, and respectful manner at all times, and we regret that our approach has caused you distress. We also understand that pregnancy and changes to working arrangements can be a particularly important and sensitive time, and we are sorry if this was not appropriately considered in your case.
The issues you have described around communication, follow-up, and vaccination management are not in line with the standard of service we strive to provide. We would like the opportunity to review this fully and understand what has happened.
Please could you contact our Customer Experience team directly at customerexperience@optimahealth.co.uk, so that we can investigate your concerns in detail and work towards resolving this for you.
Thank you again for bringing this to our attention.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.