Orbitz Bewertungen 

Soy un cliente “Platinum”
Y contraté a través de ellos un hotel en Badén Badén. Hotel Merkur. Resulta que el segundo día se tapó el inodoro. Habíamos sentido toda la noche ruidos extraños en el baño. Cuando se tapó el baño le pedimos a la persona de conserjería que mandara a alguien para poder repararlo. Nos enviaron un empleado y estuvo trabajando hasta pasada la medianoche. Las habitaciones del segundo piso del Hotel muchas tenían problemas con las tuberías. No pudimos usar el baño y nos prometieron que nos iban a devolver el dinero por todos los daños causados. No se ofrecieron como una solución dejar el baño del restaurante con la luz prendida para que pudiéramos usarlo toda la noche pero no nos podíamos bañar. Ahora imagínense tener que cambiarse a medianoche para ir al baño bajar dos pisos +1 piso para llegar al subsuelo donde está el baño del restaurante. Una vergüenzaOrbitz no hizo nada para que nos devuelvan el dinero. Se lavaron las manos como si fueran Poncio Pilatos. Termino este viaje y no vuelvo a contratar nunca más nada a Orbitz. Siendo un cliente platinum por más de 20 años es una vergüenza lo que han hecho conmigo..

Expérience épouvantable avec Orbitz. Nous avons loué en ligne avec Orbitz une voiture pour le Mexique. Nous avons découvert une expérience épouvantable et surtout après quelques recherches, nous avons compris que plusieurs personnes ont vécu la même chose que nous. Il est incompréhensible qu'Orbitz continu de faire affaire avec du telle compagnies tierce de location. Nous avons demandé un remboursement et dédommagement à Orbitz, et ils nous répondent que la Cie tierce ne veut pas nous rembourser et donc, qu'il n'a rien à faire. C'est pourtant pour cette raison que nous avons réservé avec Orbitz, pour avoir une assurance advenant une situation du genre.

Please do not buy any insurance from this company. Bought insurance for a flight in May. Plans changed. They said they couldn't change my flight because the airlines deals with it. Go there and they are charging me full price for a flight because I don't have insurance with them. Go to Orbitz and they tell me they can't do anything or even give me refund. They are knowingly robbing you for that insurance knowing damn well they can't do anything for you.

Its not obvious that everything is in American dollars so what you think might be cheap is not actually cheap..i recommend going to TripAdvisor or Wotif these guys are yanks

Booked a flight and hotel together. Due to the length of the flight, it arrives a day later in the destination country. Orbitz automatically set the start date for the hotel for the day the flight leaves... so I was going to miss the entire first day of the reservation and most of the second. I noticed it right after I got to their confirmation window / itinerary and immediately contacted support (5 minutes after booking). After waiting 10 minutes to chat with someone and waiting 2-5 minutes between each of their questions, I needed to respond to their texts within 60 seconds to avoid having my request summarily closed. Having managing to do that, I was told there was nothing the frontline agent could do, but that they would escalate the case internally. I got an email the next day saying the reservation was confirmed with the hotel and Orbitz would do nothing to help me change it. I replied that a room credit would be fine, no money need actually change hands. They still refused to do anything at all. Would not recommend using them.

I ordered a car rental, I arrived at the location and they told me there was no cars available. The minimum expectation when ordering a car rental is that the rental company have the vehicle available. If nothing is available, I expect to be contacted about this problem before I travel to pickup the nonexistent vehicle. When I contacted Orbitz they could only offer to cancel.

Better to book direct.

!!Car rental scam at Loreto Airport!!
Do not book a car rental through Orbitz, Expedia, or other 3rd party agent when reserving a vehicle in Loreto!!!!! If you do, the car rental counter staff at the airport will tell you that Orbitz, Expedia, etc. “never sent them the reservation and that they don’t have any vehicles.” Which means that you must go to all the other car rental agencies to see who has a car and how much it will cost. One car rental company staffer wanted to charge $880 for 5 days and another wanted to charge $1200 for 5 days!!!! Since someone in our group spoke Spanish, she was able to get one person to agree to $440 for 5 day – still twice as much as the original reserved price of $230. Shame on you, Loreto car rental agencies!

Orbitz made a car rental reservation for me, and included how much additional I would have to pay upon pickup. When the car rental company charged me more than that and I reported it to Orbitz, they threw up their hands and said I had to deal with the car rental company. This begs the question why deal with Orbitz in the first place.

The site is misleading.
It doesn't show you it's in USD dollars until you fully click into the ad.🤦‍♀️ normally sites will show you the currency of your country when booking. First and last time 👎

Was trying to book my husband's and I 40/50 birthday trip to Vegas and they charged my card for a hotel/flight package and I didn't get an itinerary number. So no I have to wait for the charges on my account to drop to rebook. Customer service was no help and now we are prolly gonna have to pay more! Frustrating and disappointing!

They are a total SCAM! Beware of using them or buying tickets on their site - no matter what you might think you will be saving on tickets. I used to book through Orbitz for all my family tickets for the past 8 years, but in the last 3 years or so they have gone steadily from very lousy to downright SCAM. The past two years I had legs of my son's flights cancelled, without notification, and when my son takes the first leg of the flight he finds out the the middle or last leg of the flight was cancelled months ago! He would get stuck at the airport trying to figure a way to get home for the holidays, The chat support just says CONTACT THE AIRLINE - so NO SUPPORT Whatsoever.

THE DISASTER THAT COMPLETELY BLEW MY MIND WAS YESTERDAY, THEY CHARGED ME $2600 for four family members tickets to Greece. Charge goes through, My credit card charge alert on my mobile verifies the transaction (6 transactions in total with the extra baggage from Aegean Airlines). The window takes an unusually long time to verify the transaction (goes through 3D Secure and is verified) Window closes and I think that I an done buying the tickets - WRONG

I never get an email confirmation, and I cannot see my booking on my account. Once I start panicking and try to contact them the horror story unfolds - YOU CANNOT get through any of their phone numbers without the itinerary number - which I did NOT get. Spent 2 hours trying all options,
Then comes the live chat support - SCAM UNFOLDING - the chat agent (Jojo L) said that there is NO record of my airline tickets booking. AT FIRST SHE SAID SHE SAW A TRACE OF THE CREDIT CARD TRANSACTION BUT THEN SHE SAID THERE IS NO RECORD. She said I should contact Aegean Airlines, which I did, but there was no ticket booked on their system because the transaction was done through Orbitz, So Aegean said I should go back to Orbitz, which I did, and the agent again said there was nothing she can do because there was no record of the flight itinerary
Meanwhile $2400 just disappeared from my account and got charged to my account. THEY did the transaction through Orbitz system, at least they could give me the transactin details so I could go back to m y bank or airline. NOTHING, NADA They were as cold and bad as they come. TOTAL SCAMMERS! NEVER BOOK WITH THEM AGAIN!!!!! You are far better of buying directly from the airline sites.

I booked a hotel. When I arrived I noticed I booked wrong location. Called Orbitz. To ask about transferring to a different location. When they told me not possible. I was going to just go to where I had booked the original hotel.
The hotel said Orbitz canceled the reservation and Orbitz denied it. And won't give me a refund???

I have used Orbitz for several trips, business and personal. They are good and bad but I will no longer book through them. They helped me change my flights when traveling in Canada recently and that was huge, but most recently I was a week out from a single-night reservation and they charged $25 to push it a month. My issue is that I have plenty of rewards to cover that cost but they wouldn't let me use them. The reward program was one of the reasons I started using them and after finding out you don't get rewards for car rentals and hotel rentals don't get rewards with hotel programs when booked through Orbitz. Using the rewards is bad as well, they typically charge double on all rooms when used. It just isn't worth it. I gave them two stars because I was able to change the reservation and didn't have to abandon it. Plus they did help out in Canada, but it took a long chat with a moron that ended up with a call to the 800 number to get straight.

Never had so many problems flying in my life.. And the worst time.. Celebrating my wife's birthday. We bought an all inclusive package to cancun and day before going back they changed our flight so we ended up loosing a whole day and missing our plans for last day... Then we were allowed to bring carry on bags and when they changed the flight we had to pay for our carry on wich is ridiculous.. I would not recommend anyone buying with expedia or orbitz... Worst service ever.. By the way gave them 1 star because there was no ZERO starts option...

I booked a flight through Orbitz, only to have the airline cancel the flight just under a month before I was scheduled to fly. When I first contacted Orbitz, they told me that true, that flight number was cancelled, but since my itinerary was still showing as active, my flight was not cancelled. HUH????
A few days later I got an email from Orbitz about my cancelled flight. By then, I had been told that the airline was willing to rebook me on a different airline, but Orbitz kept insisting that airlines don't do that.
After almost two weeks of getting the runaround from Orbitz, with the airline telling me how Orbitz should contact them to make the change and Orbitz saying that they do it differently, I was told today by the airline that they can no longer make that change - it was authorized for a limited number of tickets, and that number has been used. They are willing to give me a refund, but by now the ticket price has more than doubled, so my plans are ruined.

Just don’t ever buy plane ticket thru Orbitz, but it directly from the airline. Once you book it, Orbitz gets paid, they wash their hands and doesn’t care about their customer.

I feel compelled to share my troubling experience with a booking company, where I encountered serious issues regarding visa information. Despite checking their website, I found no mention of visa requirements for my journey. Even when I reached out to their agents for clarification, they were unable to confirm whether a visa was necessary. This lack of transparency and knowledge on their part created a major inconvenience during my attempt to board a flight. The situation ultimately led to unexpected expenses of $750 to alter my travel plans. This experience not only raises questions about the company's communication practices but also underscores a serious lapse in customer service.

I am only giving this 1 star because there was NO option to proceed without doing so. My review would be NO starts!!! While in another country, our family, did a last minute booking with Orbitz for an apartment close to the train station in Italy. After booking the apartment, we received notification that checkin must be completed by 8:00pm or we would be charged an additional $50 and have to go to a different site 10-15 minutes away to register. The posting did not say this on the orbitz website! This is NOT a SAFE or easy task to do in a foreign country that you are unfamiliar with. Due to train delays we could not meet the 8:00pm deadline. We desperately tried to cancel the reservation but the management said NO. We contacted Orbitz to explain the situation and they offered NO support and would not cancel the reservation. They left a family of five in a serious situation at 11:00pm at night. One of our family members had to go to the offsite management facility, register, and then come back to train station to pick us up. We then had to walk to the apartment which was disgusting and gross! Orbitz has terrible customer service and absolutely no concern for their customers. We have used orbitz many times but they do not value repeat customers. Use a different site! If your in trouble or book with false advertising…ORBITZ WILL NOT SUPPORT YOU! Do not use Orbitz…we never will again!!!

I booked a flight on Orbitz in Aug for a trip in Nov. I wanted to make sure I could get a non-middle row seat. I paid an extra $100 for this upgrade. My seat was switched on both flights to the middle row, from the east coast to west coast. When I called to get compensated, they told me they have no record of this upgrade. If you upgrade on Orbitz, take a screen shot of the difference. I'm so angry. I am not going to ever book with them again. It's a principal thing.