Orbitz Bewertungen 

We. Rented a car we paid for it with them we get to the car rental place and then they charge us more money for the car

Después de hacer la reserva NO dan respuesta. NO les interesa el Cliente.Tienen alianza comercial con ADVANTAGED para alquiler de autos, allí es un literal ABUSO con el turista. Está muy mal calificada. ORBITZ manda al cliente a la BOCA del LOBO luego NUNCA da respuesta a las peticiones del usuario.

We recently purchased airline tickets to Houston from Orbitz. When the hurricane hit Houston and power was not restored for several days, we contacted Orbitz and they were very, very helpful, far exceeding our expectations. Karen Bogenschneider

I should give 0 star right now. We booked ticket with young children from Taiwan to San Francisco through Asiana operated by EVA through Orbitz. When we arrived in the airport, we were told that our flight is not available. Asiana said they send info to EVA but EVA never received it. We have called and talked with several peoples of both airlines and they said it was orbitz problem. Now we are still trapped in the airport and on the phone for more than 2.5 hours . One orbitz supervisor helped but disconnected us without calling back. One of the agents lied to me and told me to call back in 1hour since their system is down internally and refuses to let us talk with his supervisor. When I call 5 minutes later, it does not seem any issue with the system. We were informed that orbitz sent an internal message to Asiana but never get it back and Orbitz never informed
Us and we never get the new ticket and of course they charged us. We are still trapped in the Taiwan airport by the horrible mistake by both Asiana and Orbitz with young child. It is already one hour after the original flight.

Rented a car through Orbitz, from U-Save, car rental in LA for a day and purchase the insurance from Orbitz.
Was told at the rental place it was not valid. U-Save made me pay for insurance again. Contacted Orbitz who refunded me the insurance. yet they are going to keep that rental car company on their site. The cost of then car rental ended up being double.

messed up one character in my email...... on hold for 31+ minutes (still on hold, and have not talked to a real person). the recording said 15 minutes (which is not acceptable).. f me, this is how society dies.. figured I would write a review while I was on hold...

35 minute, they answered.... barely understand what they are saying, I think they said they cannot correct it because they can't send a verification email... I have not idea what they said but I found a flaw in Orbitz's system.. middlemen, am I right?... kind sounded like they will cancel it but I have no idea .. I asked please just cancel it.. they put me on hold... I deserve hell, I messed up my email...

43 mins in.... have to keep reminding myself it was only one character I forgot to type in my email... this poor person helping me, they deserve better, not from me but from the impossible s#!t situation Orbitz has designed and put them in, they are just trying to help....

49 minutes, they just tried to help and we are all in hell... it's hot.. we deserve it, we cared... we should not have cared, poor Orbitz, they made the mistake of dealing with people who cared... I wish I didn't forget that one character in my email, I wish I had yelled more at the nice person that was helping, poor Orbitz....

The poor lady is reading a script.. what is the difference between a script and automated-system?... why, why would I ask that question!! dare I question?? no, no, I would not dare, forgive me, please forgive me..... ohh oh, it's not Orbitz, it's the airline's website......

and I say to myself, what a wonderful world..... i am saddd.... I am sorry, I meant to say I am happy.. this is life, this is it...

The worst website to book tickets. They are not co-operative at all. Please don't book tickets from here as the customer service bad and the cancelled tickets because of their mistake won't even be refunded. I lost my $1600

Orbitz is horrible. I paid for my trip package in full in March 2024. In June, I took my trip. The hotel charged me over $1500 (a credit card was needed upon check in for incidentals). When I saw it pending during my stay, I contacted Orbitz and was told that it would not post. Two days after check out, it did. Orbitz has not helped resolve the issue. The hotel told me that it reversed the charges, but it isn't even pending on my credit card anymore. I will never use Orbitz or thus hotel again.

I booked a car rental through Orbitz and was quoted a price of $157.51 including "all mandatory taxes and fees". I ended up being charged $302 by Thrifty. I contacted Orbitz several times. Orbitz claimed that they contacted Thrifty and Thrifty told them the charge was correct. Orbitz refused to do anything else to resolve the issue. DO NOT TRUST THE PRICES QUOTED BY ORBITZ!!

Be careful when you rent a car via Orbitz.
I rented the car in Oregon, USA. When I booked, the INSURANCE section showed 2 options:
1. Rental Car Protection Plan (where you have to pay extra $10 per calendar day - which means most likely you would have to pay for 3 days unless you rent from 12am (midnight) and return at midnight as well)
2. Third party liability (greyed out and it says that it's already included without paying extra)

So, I chose No. 1 to get more protection.

When I arrived at the car rental (Hertz), the lady asked me to show the insurance policy provider (AIG) to make sure that the policy covered for the 3rd party liability as it is mandatory to have 3rd party liability insurance in Oregon.

Apparently, the policy explicitly stated that it doesn't cover for third party liability.
I ended up having to pay another $18 per day to have the third party liability insurance in place.

Suggestion: It's better to get insurance from somewhere else that has comprehensive cover.

Assistance, support and customer care are clearly not familiar words to Orbitz. I agree with other comments : just use it to get schedules or to compare airlines, but do not book through them. Yes it's easy and quick, and they have good prices, but if you have any issue, you’ll be on your own, you’ll waste a lot of time and a lot of money.

DO NOT book with Orbitz and definitely DO NOT prepay for anything. They will not support you or help you resolves issues if anything goes wrong. Use them to compare prices but definitely do not use them to book anything. I just lost $881.00 because of them and they could care less. Been using their service since 2018, no more.

I booked with this travel agency over 2 months in advance. Please keep in mind, before you pay for an expensive trip, that this site will not accomodate to your needs. I paid more than $5000 for a trip that could have been changed. I even called the hotel what were their restrictions, and they said it's Orbitz policy issue. Please keep this in mind and don't waste your money on this site who does not advocate for their clients and will keep the money themselves. They will say endlessely, if its an issue, that the "hotel has many restrictions" which is not the case.

Orbitz call back service is torturous. Although a recorded message came within our that we are returning your call, on pressing 1 as yes, a music started and I kept waiting for 40 min and no on came online.

I was recently ripped off by Advantage Rent Car, having booked it through Orbitz, I asked for their help in getting a refund of the unwanted extras. (Advantage Rent Car added options, including insurance to my rental, after having purchased insurance with Orbitz). Advantage stonewalled and said no refund. the good news is Orbitz refunded their insurance, the bad news is they refused to ban Advantage from their website. So, a 5 for Orbitz because they recognized the fraud, but a zero because they are allowing Advantage to continue false advertising.

I had been a user of Orbitz for nearly 20 years. This past week we drove 14 hours from Colorado to Texas. That day there was a severe storm in Houston and our hotel was without power and we could not stay. We called them and per Orbitz's protocol. That was an issue that fell to our family to find another place to stay. They refunded our money within 4 business days and we had to find our own place at nearly 10pm cst. We will not use orbitz ever again.

They double booked a flight and now I can't talk to anyone about a refund and the flights don't show up in Orbitz. I'm never using them again.

first of all there was no indication that my trip would be charged in U.S. dollars and second that there was no refund on my hotel. When I did cancel my hotel, they said there was no refund but that they would contact the hotel directly and see if they would refund( surprise surprise...the hotel said NO) well, I told them thanks for ruining my Mothers day weekend and that I was going to spread the word that ORBITZ are a bunch of SCAMMERS!! BUYER BEWARE!! READ THE FINE PRINT!!

Pésima aplicación. Cobraron el dinero del pasaje que compró mi esposa con su tarjeta de débito y luego cancelaron el ticket de compra y se lavan las manos para devolver el dinero . No hay servicio de atención al cliente. Dijeron que iban a realizar el reembolso y luego dicen que se tiene que ver el problema con la aerolínea. Son unos sinvergüenzas. NO RECOMIENDO PARA NADA ESTA APLICACION, que dicho sea de paso , es lo mismo que EXPEDIA . Iniciaré acciones legales!

An absolute scam of a company, avoid at all costs.