Orbitz Bewertungen 

Had the worst experience staying at the Tropicana in Atlantic City. We got one towel for 2 people. Would NEVER recommend to anyone. Stay away.

Ordered car via Orbitz, did not accept my insurance and was not made aware until at the pick up. No refund and no cooperation.

A virtual agent of orbitz made my reservation to non refundable without asking me. Now, I can not change it to my first reservation. And they never help me except saying I am sorry I understand you. My reservation is spoiled. I have been chatting to many virtual agents and all are the same.

They canceled my flights without my authorization. I suspect their mobile apps have bugs. They said the cancellation was done through my mobile app. Could be their system is being compromised. They refused to listen to my explanation and closed my case.

I always find great package deals using Orbitz.

Hi, I just want to say that Orbitz is a horrible scam. I paid nearly $1,200 for an all-inclusive package. When I arrived at the hotel, they only booked the hotel, but not the meals. I am absolutely sure that the mistake was caused by the chat because I had chatted with them about something unrelated to canceling the all-inclusive package.

They still haven’t refunded the money, and I also discovered through the hotel that Orbitz works with Booking and Expedia. In other words, when you use Orbitz, they are not direct, and that’s why there is so much confusion.

If you’re planning a trip, go directly through Booking or Expedia. They work directly with the businesses.

Things are fine with Orbitz until they aren't. Having to make changes or cancel reservations within the app is more cumbersome and you have less latitude when dealing with hotels through Orbitz than if you booked directly with the property. With the quality of websites maintained by most hotel chains using a service like Orbitz just doesn't make since.

I booked a condo and the host cancelled and Orbitz didn't give my money back. DO NOT USE ORBITZ

I rented a car from Fox through Orbitz. The booking was for $223. After I returned the car, I was charged $405 extra(no damages or or penalties).",After contacting Orbitz customer support,they said i need to call car rental company.I will never, ever book anything on Orbitz ever again because they work with vendors who defraud their customers, and do not protect their customers from abuse.

I recently booked a long-haul flight with Orbitz for myself and my 13-year-old daughter, assuming Orbitz would provide reliable service. Unfortunately, our experience has been anything but. Despite confirming identical itineraries with Qantas and receiving printed confirmations from Orbitz's website, I was denied boarding because the airline’s records showed a different routing for me than what I had received from Orbitz. This discrepancy left me stranded while my daughter’s itinerary, booked with another agency but with identical flight details, was accepted without issue.

When I reached out to Orbitz, the support process became incredibly frustrating. I spent hours on the phone and in online chats, dealing with multiple agents, only to be disconnected several times or told that the issue was the airline’s fault. Orbitz’s customer service finally informed me that I was marked as a “no-show,” despite arriving early, checking in with my luggage, and being denied boarding solely due to the itinerary error. Now, they are denying a refund, deflecting responsibility to the airline, and offering only vague responses with additional fees for any potential rebooking.

Orbitz’s lack of accountability and inadequate support turned what should have been a simple booking into a stressful, costly experience. I would advise anyone considering Orbitz to be cautious, especially for complex or multi-segment travel. Their customer service team has not provided any reliable solutions, and the financial impact of this experience has been significant.

I had to give 1 star to continue, should be zero stars. I booked a flight with orbitz to Sarasota FL for October 2024. When I got my credit card statement I was charged by Orbitz and Suncountry for the same flight. 800.00 x2. The flight was canceled due to hurricane damage to airport. Suncountry refunded my money within a week. I called Orbitz and questioned why they charged me as so did the airline. A hour later Orbitz really couldn’t answer that question. They requested a copy of my credit card statement showing both charges. Called few days later to check if email was received, was told no can’t find it. Told her I will hold till she does. So I’m on hold she checks in every 15 minutes or so and said still looking, another hour long phone call. She then asked if I took the flight I said irrelevant but no it was canceled due to hurricane damage. She stated she shows flight was not canceled, again irrelevant. I said was canceled and Suncountry refunded me. She said so you got you money back, why are you calling..WHAT???? I explained 800 to Orbitz and 800 to Suncountry =$1600.00 I got credit for 800. Again 1 hour into this call, and call was dropped. Called back tell my story for the 5th time! Another hour on the call. So after 5 phone calls and at least 5 hours on the phone, she said Orbitz will send a credit to my credit card, still waiting for that. I was told by Suncountry that they see this a lot. Also, if you book thru Orbitz they (Orbitz) charges for carryon, Suncountry does not, interesting. I am hoping customer service from Orbitz see’s this and reaches out to me cuz I have a story for them.

Never again! Booked a hotel with roaches, hair on sheets and pigeon feathers on the bathroom towels. Yellow stained pillows with one missing the pillow case. We couldn't even put our luggage down and in the room for 5 minutes. Orbitz refused a credit back.

Solo lo uso para hoteles. hace años siempre con ellos y todo perfecto.

The iPad Orbitz website is nearly unusable. Does anyone at Orbitz test its pages against a full range of possible customer inquiries?

I got tricked by their smallest one line statement of "prices quoted in US dollars". I never paid attention to that hidden line on any other website since they mention prices like USD400 or so.... not like these scammers who wrote $400 and one line warning at the end.
A ticket that was easily available for CAD500 on other website cost me CAD700 from Orbitz since they presented price like $450 and a small one time line that the $450 is USD.

These people pretended to be Royal Caribbean. If you Google Royal Caribbean it's really Orbitz number. I called to cancel my cruise due to Hurricane Milton, and they said it would be a $595 change fee. I didn't believe Royal Caribbean would be so heartless. I also knew it didn't sound right because my trip was insured. The real Royal Caribbean later sent me an email stating hope to see you soon. I knew then my dam cruise wasn't really cancelled and that these blood thirsty animals were frauds. I immediately locked my card and reported them to the authorities. Please stay away from these dumb crooks unless you love to give away your hard earned cash.

I made a reservation with itinerary 72911425152491. I got 2 bags with my reservation. My initial leg of reservation is with Alaska airlines, they rebooked me with United as the flight was delayed. United charged me $200 for the second bag. Now orbitz not helping me with refund of baggage fee I paid. I should get two bags without additional charge as per my reservation.

Sept 10’2024 I canceled my flight from Philadelphia to Lihue, HI scheduled flight on sept 12’2024 n speak with an agent and he told me I will get my money refund about 7-14 business days, again I called them on sept 24’2024 since I never get refund yet n the answer I will get refund to my account before September 30’2024. Finally today as October 1’2024 I called orbitz n finally the answer they only give me travel credit, really they just running away from responsibility to get my refund they supposed to be giving me money back (I cancelled before 24 hours) n they said the Alaska airlines only gave me travel credit, so what is the point I bought from orbitz if something happened I need to deal with Alaska. Absolutely just stay away from this company

I booked a flight with them and the reservation number is invalid and there is no possible way to get a person on the phone or email so I have lost all my money. This is the worst possible site - never, ever use them. There are no people working there just bots and articles.

Terrible customer service. Cancel booking function is horribly display, make it easily misunderstood by providing 1 button then ask user to cancel another trip seperated.
Customer service could not solve issue. Charging customers and unable to revert charge.
I would rate 0 if I could!