Orbitz Bewertungen 

I want to warn people about Orbitz overseas. I have used Orbitz almost exclusively for my travel needs (Last year I spent almost $15K with them) and I recently went to Ireland and rented two cars with a group. The cars were small and the 5 day fare was only $175 a car, which was great. Problem was that when I got to the SIXT check in desk, they told me that ORBITZ removed 100% of any coverage I had for the car and that if anything happened I was 100% responsible and could even go to jail. They then told me that I would need to pay $58/day to have coverage which with my two cars meant the rental rate went from $350 total (2 cars) to just over $1,000. BTW many insurance companies in the US do NOT cover you in places like Ireland, I would suppose because of scams like this. The thing is, if I had walked up to the window without a reservation (Which I did with Hertz immediately after this scam) you AUTOMATICALLY get coverage with a $2,500 deductible and no threat to go to jail. We rented two cars from Hertz on the same day, and paid a TOTAL of $41/day INCLUDING coverage. So Orbitz removed the coverages to make a few more dollars, and never told me about it (May have hid that in the small print) and lets the travelers deal with crappy companies like Sixt and their additional fees and insurance scams.
Just want people to know and be careful.
George

**Terrible review for Orbits:**

My experience with Orbits was frustrating and ineffective. I was stuck in an endless loop trying to book a flight, and the system kept failing me multiple times. After several failed attempts, I ended up with **10 temporary charges on my card** and no confirmed reservation. Customer service's response was disappointing: they just told me to contact my bank and clear my browser's cache. While the agent was polite, they offered no useful solution. The most concerning part is that I was left wondering if I'll even be able to secure the booking before prices increase or seats sell out. **In short, a chaotic and extremely frustrating experience**, with no guarantee of resolution.

Car rental nightmare with orbitz. The ACE car never showed up at the airport and they didn’t even have a stand with someone to talk to and their phone # was disabled. Of course orbitz doesn’t have a contact number and their virtual agent is disabled and so is their email. I ended up renting from a different car company. I’m afraid I will never get a refund from these thieves. If I don’t get a hold of orbits, I will also submit a complaint to the attorney general of Washington State. Looks like this is common issue with orbitz.

I rented a car from Budget through Orbitz. The booking was for $190. After I returned the car, I was charged $420. The invoice included the expected charge of around $190, plus a "Misc Charge" of $200. There was no explanation for what it was for, or any evidence of damaged car, flat tire or anything else - simply "Misc Charge". After contacting Orbitz customer support, they investigated this case and came back to me to say that Budget refuses to remove the charge and there is nothing they can do about it. I will never, ever book anything on Orbitz ever again because they work with vendors who defraud their customers, and do not protect their customers from abuse. Good bye Orbitz.

Orbits is the biggest piece of crap that I’ve ever seen in my entire life. I’ve been on the phone with their customer service for over 10 hours on 10 different occasions have gotten hung up on five times and so far have had no resolution to my problem. I will never use them again and I hope that this post goes viral so people understand what a lousy company they are.

Do NOT book flights with Orbitz. We have spent over 10 hours on the phone with 7 different Orbitz agents and 3 supervisors trying to correct our travel itinerary with NO satisfaction. What they do is let you explain your problem, act very polite, tell you to hold so that "the back office" can try to fix the problem with the airline and then drop the call. Orbitz never calls you back!
We are flying from Malaga, Spain to Orlando, FL on British Air in October. British Air canceled our flight from Malaga to Gatwick and rerouted it to Heathrow not leaving us enough time to get to Gatwick for our 2nd flight to Orlando. British Air would not help us when we called since we booked through Orbitz. Orbitz told us they would communicate with British Air and then call us back to confirm the new itinerary. Instead, Orbitz just sent us a Confirmed email with the new itinerary with no opportunity for us to confirm or reject. The new itinerary has a 5.5 hours layover at Gatwick (instead of 1.5 on the original itinerary). There is an earlier flight to Orlando which would be perfect but we cannot get any satisfaction to get on it.. Ironically, our travel companions were able to get Orbitz to change both flights with a small upcharge - I guess they found the right agent when they called but we have not. So we will have a 5.5 hours layover after flying to Gatwick on a 2.5 hours flight and then getting another 9.5 hours flight to Orlando. We are both in our late 70's!

If Orbitz had no stars that’s what they would get from me. I booked a vacation pkg for 4 people over $4k. I chose what their website showed as 2 double beds for 2 rooms. Once I booked my friends called to say the itinerary said it was 1 double bed. I called orbits to figure this out and they stated me that their pictures are not update and that it’s my responsibility to read. So they charged me and additional $375 to to change the reservation to 2 rooms with 2 double beds. Even speaking with someone they booked only 1 King bed for each room. If you want to have a great vacation and easy process of purchasing you should go elsewhere. Orbits is not the place to book. They refuse to refund me my money or correct their error. I have emailed orbits customer care with no response. I’ve called over and over and am left on hold for over an hour with no resolve. My advice to anyone traveling DO MOT BOOK THEOUGH ORBITZ IT WILL BE A HORRIBLE EXPERIENCE. Yes it may be cheaper in the beginning when they are deceiving you with picture but then you will overcharged to correct their error. Not worth the headache.

Flight was booked through Orbit with a flight to Las Vegas. 6 hours before the flight, Frontier canceled the fight with 0 options to rebook. We followed the instructions for a refund and never got it. Called Orbits and they gave a number and chat link which we have already tried and they said they will do nothing else.

Be prepared when using Orbitz for booking accommodation it is a US company and pricing is almost double to AU $ unless you read the fine print. They will not let you change the date but are happy for you to pay out more US dollars. This would make one night accommodation in OUTBACK NSW almost $400! What a joke! Live & learn, I’ll never book anything through Orbitz and would NEVER recommend them.

Orbitz refuses to issue my refund after the car rental company refused to deliver the reserved vehicle to the driver on file.

Bait and switch. We booked a flight that showed a 40 minute layover. Got stuck with a 1 day 40 minute layover. They were unwilling to fix it or make it right. False advertisement on the main page and outsourced customer service that was nearly impossible to understand.

What a joke I will never ever use this pathetic company. You cant use airlines credits through app then you wait for them to book you a flight for over an hour. What a joke. Terrible

Do not use Orbitz

I have a airine credit of $1,100.00 per their email to me. When I tried to get my credit they could not verify the itinerary number (that is taken from their own Orbitz
Travel Team email). Kept saying it was missing a digit.
There are no expiration notices on their own email to me.
Tried so many times with zip success. Writing this email alert everyone.
Small Claims court next step.
The only way this stops is by going to court.

Realmente una pesadilla cualquier reclamo, te puede tomar horas en una llamada , horas en el contacto vía chat y sean cuidadosos no reflejan todos los cargos en las reservas de hotel u reclamarles después es imposible perderás dinero y tiempo es horrible, puedes sencillamente ser estafado en esta aplicación

Orbitz has become a traveler’s worst nightmare. They did not book my intended hotel stay and put me in a very different hotel in an unsafe area with a lot of criminal activity. We had no choice, but I expected them to try to rectify the situation. Instead they blamed the hotel and would not heed my request for a refund. If you want a positive travel experience, do not consider Orbitz.

DO NOT BOOK WITH THEM. I booked my tickets for my boyfriend’s birthday to Puerto Rico. The money never came out of my account, I called the customer service and then a lady named Anna proceeded to tell me they tried to call me after the booking and because I didn’t answer they canceled it and gave my tickets away! When I asked why this happened and if I could speak to a manager, Anna started arguing with me telling me it was my fault and there was no manager, and then she said she was the supervisor and then there is a manager but they’re not here right now. Then when I asked if she could leave them a message for me she hung up in my face and proceeded to ignore my calls afterwards. Now I have to try to find tickets again and they’re all at least $150 more than when I originally booked them but they were cancelled without my consent. Fun.

Horrible customer service. Be aware of this scam company. I purchased two flight tickets and when I got confirmation that airline doesn’t have flights but other sub companies! Couldn’t verify tickets so obviously it’s a scam. Orbitz didn’t refund my money. They wanted me to call this company in Denmark to ask why???
The stress and the time I’ll never get back. Lesson learned. Never again!

I have used Orbitz for years and rarely had issues until this time. I booked a hotel for a trip with friends. I prepaid to avoid issues later however my friends decieded to stay elsewhere and booked room. I cancel my reservation almost 2 week prior to our trip and my $106 prepayment refund was eaten away with a $97 dollar fee for cancelation. I will never again use Orbitz and will never paypay for rooms. This is a total scam.

It is a horrible experience to deal with Orbitz. I book a flight to one destination round trip. Now my daughter has the opportunity to attend a 9/11 memorial, she needs to fly out earlier. Orbitz will neither change her itinerary or cancel the flight. So now she has to miss the event. All I wanted to do is modify her flight, but Orbitz will not work with their customer base. Then tell me try to use the insurance purchased. Never again. I talked to the airline directly, and said there was a way to wave the no flight change fee, if I had book directly. So my poor daughter got screwed. Nice work Orbitz

Dreadful. Rented a car months in advance for a trip to Italy. Orbitz specifically told us we would not need international permit if our driving licence was in English. This checked out as we've hired many cars all around Europe and never once been asked for an international permit, even though we had them to hand. Based on the instruction, we decided to leave them at home.

The car rental company refused to provide us with a vehicle, even after showing them the email confirmation for the car that specifically said NO INTERNATIONAL PERMIT NEEDED. Ended up having to hire a car from a different company who gladly accepted us as customers.

Fast forward months, we still haven't received a refund from Orbitz. This company is a total scam and should not be operating.