Parcel Pending by Quadient Bewertungen 

Support through text message is so efficient and quick. The phone call took so long yesterday. Would definitely recommend messaging. Erika Ramirez-Flores is very efficient and great service.

never helpful whether you call or text. always a wait for hours.

I’ve had parcel pending services for almost 9 years and am so grateful that this service is available. the majority of my packages are delivered and safely stored in the lockers. Today was the first time I needed to connect with customer service via chat, got Sherri and she was a great help, patient with me and resolved my issue. Many thanks to you Sherri!

Erica Ramirez Flores was a huge help and she was super fast and nice. Appreciate her help as I was stressed out trying to find my packages you can tell she really cares.

Tina was very helpful when I was experiencing an issue. Overall love having the parcel pending lockers in my apartment complex!

Nice, answer and try to help me

Calling would have taken 43 mins. I live at coles crossing, I texted and spoke to Tina. She was able to take my info and find out my package was delivered to wrong apt. It's was fast and easy!

I had an issue with the app and logging in. My apartment complex had switch things over and hadn’t notified us to make the necessary change. Elizabeth was extremely responsive and helpful in getting everything squared away. I was able to get the correct app and log in. Thank you!

Erika Ramirez-Flores was so helpful in answering my questions!

Erika Ramirez-Flores was my customer service representative and she did amazing job finding out what the problem was sending me a new email to change the problem and successfully getting me into the app so I can receive my packages. She did a great job and had it prompt customer service.

Andrew V found my package when I received no delivery information he was efficient and very helpful! Thank you!

Erika Ramirez-Flores was exceptional and solved my issue very quickly.

I got assisted by Erika Ramirez Flores. She was so quick and responsive! Solved my problem in about 5 minutes total

Tina is the best! She wasted no time and helped me efficiently and effectively.
- Ashley, Preston Peak

The amount of times they register parcels to the wrong flatmate is ridiculous. You can’t contact parcel pending to do anything, you can’t speak to building management, you’re just left in parcel limbo until we figure out whoever has it this time.

I’ve emailed again to see if we can register all names to send to multiple email addresses but probably won’t get a reply.

I understand the local couriers aren’t parcel pending’s problem but having my parcel get trapped in their metal jail every single time and not being able to get any help is driving me mad.

My experience with Parcel Pending has been very frustrating. I have had packages marked as delivered, only to open my assigned locker and find it completely empty. If a package can be marked as delivered but isn't actually secured in the locker, that raises serious concerns about how safe the system really is.

On top of that, Parcel Pending starts charging $3 per day after only three days if a package isn't picked up. I was going on vacation, so I used the vacation mode feature specifically to avoid these charges. Despite setting it up, I was still charged.

When I complained about this, I received a response from Hope that came across as unnecessarily condescending, explaining that I should schedule vacation mode for an extra day to avoid being charged. If I have to essentially anticipate a problem and add an extra day to vacation mode just so I don't get charged, then what is the actual purpose of the feature?

Between packages not being securely delivered to the lockers, excessive daily fees, and poor customer service when issues are raised, I don't have a positive experience with Parcel Pending. The system feels more focused on collecting fees than providing a reliable and secure package delivery solution.

great help！

Helpful and efficient

One of the worst customer service experiences I've ever had. Their locker system for our entire 4 building complex malfunctioned last month (inconveniencing hundreds of people) and they charged me late fees despite us picking up our package, declined our payment method though our card is solvent, suspended us for not paying the fees, never picked up their service phone line (I waited for hours) or answered my emails or support messages, and won't give me any way to pay those erroneous fees just to move forward. Opaque, unhelpful, inaccessible service.

My local lockers have been broken for months now. Emailed them and received a useless response saying contact the sender of the parcel- since when is the sender of the parcel able to fix a locker?! I then sent another email saying this saying that the sender couldn't help nor could the couriers as this is a Parcel Pending locker so surely Quadient are responsible? Received another email saying that they were aware of it and the technicians were on site- this was on 18th August and still the locker is not working. Their customer service are totally useless and they clearly don't care when there is an issue. I would advise you not to use these lockers because if you have your parcels sent there or use it to send parcels and the lockers break (not the first time this has happened) you are SOL and can't get any help to get your item.