Their customer support team is always sooooooo responsive and helpful. Everytime i have an issue retrieving a package, i text their customer support and they get it resolved within 3 minutes. Awesome!... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Mehr ansehen
Unternehmen hat geantwortet
Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Mehr ansehen
Unternehmen hat geantwortet
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Kontaktinformationen
475 Goddard #150, 92618, Irvine, Vereinigte Staaten
- 8553164756
- www.parcelpending.com
4,6
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I received a text that I had a package…
I received a text that I had a package at a building that I wasn’t living at anymore. I asked the agent Sherri if she can help me double check what’s going on. Sherri just told me to go to the building and talk to the manager. I asked her if she could remove the late charges and she ended the chat. What garbage customer service.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Michael, we apologize for any inconvenience you have experienced with our service. We would like the opportunity to make this right and provide the best customer service experience possible. Please provide me your contact information so I can have a specialist reach out to you and further assist. Thank you, Brad Bishop b.bishop@quadient.com
Quick and Efficient!
I was so surprised at how quickly Erika Ramirez-Flores was able to help me! She made sure to communicate the steps she was taking to assist with my issue via text.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Stephanie, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina was very helpful and resolved my…
Tina was very helpful and resolved my issues for the parcel pending lockers located at Playa Summit Apartments, Unit A223.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Rosalind, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Very helpful
Very helpful! I spoke with Erika Ramirez-Flores and she was so helpful right away and assisted me with my problem. Not complicated, just straight forward!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Josephine, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
The customer service via text was…
The customer service via text was great. They couldn't handle the issue via normal responses and sent me to a customer service representative ASAP. I worked with Andrew V who was able to resolve my issue quickly and provide a reason for the issue. I had a notification for a package and there was no package when I checked, which made sense as I had just moved in and hasn't ordered anything. He credited me the late pick up fee and explained what happened. Andrew V provides stellar customer service, I am happy to do business with Parcel Pending
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Margot was so patient and kind
Margot was so patient and kind. Walked me through resetting my password, getting the correct app and using my QR code to retrieve my pkg.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kimberly, thank you for your feedback! We're glad to hear that Margot was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina is fantastic please give that lady…
Tina is fantastic please give that lady a raise.
Andre- The Thompson
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Andre, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Absolutely atrocious experience with…
Brad was very helpful.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Ethan, I had a Supervisor reach out to you directly. Please let me know if you need any further assistance. Thank you, Brad
Tina was a very helpful customer…
Tina was a very helpful customer service representative!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Lela, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was extremely efficient and…
Elizabeth was extremely efficient and quickly corrected my issue, great service!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kelly, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Hope is the best!
The rep on the phone, Hope, was so professional and helpful! She helped me figure out where my package went so quickly and was so nice while I drove over to the mail room.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Jim, thank you for your feedback! We're glad to hear that Hope was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Hope gave amazing customer service and…
Hope gave amazing customer service and was quick and knowledgeable.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Madison, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Super Star Representative:Erika Ramirez-Flores
My agent Erika Ramirez-Flores very hands on and speedy and accurate with getting a solution in regards to an issue with a driver putting my item in the wrong locker. I wish all representatives were like her. Thanks!
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Christina, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
John (I Believe) was great
John (I Believe) was great. He assisted with some issues and provided great insight on the parcel portal for communities.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Mister, thank you for your feedback! We're glad to hear that John was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Updated system
We just switched parcel programs before I went on a vacation. I was aware of the vacation mode and tacked up some fees for a late delivery. Tina was quick on her responses and helping me get my account reactivated. Thank you!
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Christina, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
They were quick to answer my issue…
They were quick to answer my issue through texting. They solved my problem immediately. Friendly and efficient.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Irish, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Gabriela
Gabriela, really took her time to answer all my questions. I was able to retrieve my package in a timely manner. She also notified me of changes with my building regarding a new APP usage. She was very thorough with her assistance.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Vi, thank you for your feedback! We're glad to hear that Gabriela was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Constantly missing packages and no help…
Constantly missing packages and no help from Parcel Pending. Ghost packages where you get a code and the locker opens empty. Or no code at all for delivered packages. They say they’ll investigate but then never get to a resolution. Hope more buildings will choose Luxer One instead.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi LJ, we apologize for any inconvenience you have experienced with our service. We would like the opportunity to make this right and provide the best customer service experience possible. Please provide me your contact information so I can have a specialist reach out to you and further assist. Thank you, Brad Bishop b.bishop@quadient.com
I have been having trouble getting my…
I have been having trouble getting my package since yesterday because Amazon did not send me a pick up code or barcode to get my package. Erika Ramirez-Flores was able to help me in less then 10 minutes to get my package and back home. Appreciate it very much.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Andrew V was great
Andrew V was quick, efficient, and solved all my issues. Thank you for your help Andrew
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Shelby, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
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