Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Mehr ansehen
Unternehmen hat geantwortet
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew a... Mehr ansehen
Unternehmen hat geantwortet
Erika Ramirez-Flores was amazing. She helped me find a missing package and waived my late fees because I couldn't access a locker due to a broken locker.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Kontaktinformationen
475 Goddard #150, 92618, Irvine, Vereinigte Staaten
- 8553164756
- www.parcelpending.com
4,6
Hervorragend
2232 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
subscription issue
I had a subscription issue and the customer service rep Tina resolved the issue efficiently and effectively. She was great! Thank you!
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Steve, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
So glad I chose the text option for…
So glad I chose the text option for help! They were able to get me all set up and I didnt have to wait on hold for 50 minutes!
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Lori, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Elisabeth attending my parcel issue via…
Elisabeth attending my parcel issue via text msg. She was great and gave a good explanation on how the delivery person should handle the packages. I will email Amazon and let them know my frustration with deliveries.
Kudos to Elizabeth and to the rest of the parcel gang. 😉
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwort von Parcel Pending by Quadient
Hi Cynthia, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was a great representative to…
Elizabeth was a great representative to have at my time of need
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Sie, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was a great help
Elizabeth was a great help. I opted for the text service option because the phone line had a 94 minute wait. I was very impressed by the text service and how fast and accurate the help was. Thank you to Elizabeth once again for the speedy and efficient customer service.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Will, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Susan M is the best!
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew and was also lovely to chat with as she dug and dug into the info she had on hand. Thank you, Susan, you should help train customer service reps, you have a real talent that you don't encounter much these days
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi JR, thank you for your feedback! We're glad to hear that Susan was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina has been very helpful for the…
Tina has been very helpful for the issues ive experienced. Great customer service from her
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Nino, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
John Magdaleno
John Magdaleno, you were very delightful and had a positive manner. Despite the lengthy call, you got the job done!
You explained things as you went, showed tremendous knowledge of the product, and educated the customer.
Thank you for your support!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Marleny, thank you for your feedback! We’re glad to hear our customer service team member John was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Elizabeth was great in helping me close…
Elizabeth was great in helping me close out my account after moving. Thanks for the speedy support!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Jolene, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramírez Flores was exceptionally…
Erika Ramírez Flores was exceptionally helpful and quick on resolving my issue.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Marysol, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Customer service is so good and it’s so…
Customer service is so good and it’s so effective and helpful.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Seyara, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Speedy Help
Erika Ramirez-Flores was incredibly helpful! She helped me get my account unsuspended in a timely manner. Great customer service!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Maggie, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramires-Flores was amazing in…
Erika Ramires-Flores was amazing in provision of fast, efficient customer care support. In less than 7 mins we were done!! Thanks...
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Emmanuel, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramirez-Flores was very helpful
Erika Ramirez-Flores was very helpful, timely, and helped me solve my situation. Without her I wouldn't have been able to get my package while my lockers were offline!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Justin, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Had someone else’s package delivered to…
Had someone else’s package delivered to my locker. Customer support waived the late fee immediately. ⭐️⭐️⭐️⭐️⭐️
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Karina, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
thanks Andrew V for settling our…
thanks Andrew V for settling our issues!
fast easy support
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Brandon, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Chatting with Andrew V about my lost…
Chatting with Andrew V about my lost package was so easy via text. He found it quickly and gave me a new code. He even inactivated the account from a previous resident that it was accidentally delivered to. 10/10 service.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Karla, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Convenient and easy customer support!
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Sarah, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
I wanted to let parcel pending know…
I wanted to let parcel pending know that a package was already picked up as the app still showed it was still in locker. Erika R Flores quickly researched and updated us that the locker was already cleared. Thank you for your prompt and professional customer service.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Max, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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