Philips Bewertungen 954

Monitor arrived with no assembly instructions apart for a Quick start which was incomprehensible. (Example: 'Actual product and accessory shall prevail in kind'). There was an alan key - the fixings were phillips-head screws. Went to register on the website. Ridiculously complicated. And then it wouldn't register because 'Reason is required for Non-Serialized Asset'. What??? When I rang support, I was told that I had entered the wrong serial number apparently - when I checked it was right. I said I wanted an email to send comments. Oh you an only do that with the website ticketed system - not going there again... so i hope my negative comment will stop someone from making the mistake of buying Philips

i ordered an electric shaver on black friday weekend, and was informed it would be delivered by UPS on 4/12/24 between 09.30 to 11.30. After the time passed this was ammended to some time up to 19.00hrs. it never arrived. I was then told there was a backlog due to black friday and UK customs. I was then informed it would be delivered 10/12/24 between 11.20 to 13.20, and AGAIN it was not delivered. Again after complaining to UPS and Phillips i was told it would be delivered on 11/12/24 !! This service is absolutely disgusting and i would never recommend anyone purchasing from their online shop again. ( i still have not received it to date)

I ordered a Philps Aquatouch AT620/14 wet/dry rotary shaver from Amazon, the shaver didn't work well, the battery didn't hold the charge and the motor hardly turned the blades to get a decent shave; I contacted Amazon and they didn't have a replacement for the shaver, they advised me to contact Philips customer service as they could help me in repairing or exchange the shaver as it was a faulty unit and the Philips shaver department could without problem replace the shaver for a good working one with no problem .......... well, Philips customer service just advised me to keep the shaver plugged in for 24 hours to reconditioning the shaver's battery, I did it, but it didn't work, so I contacted again Philips customer services and they just said, "send the shaver back to Amazon as you are covered for 30 days money refund" and they end the chat online ........ as Philips is one of the biggest electric shavers manufacturers, why they didn't just replace my shaver? a simple and cheap shaver that wouldn't have been a problem for such a giant company; I will never buy or deal with Philips anymore.

Got a replacement S9000 shaver after battery died on first one,they then told me to post shaver body only,so I did but I sent off body and shaving head assembly,also,email asked me to dispose of older accessories,so I assumed that I would get a new complete shaver,but no they only sent me the body only, I complained and a supervisor told me that this was the end of the matter,don’t waste your time with this company,warranty means nothing.

Be careful. These goods are shipped from The Netherlands and Subject to significant delivery delays. There is no updates about due date despite promising delivery in 3-5 days.

Ordered Phillips Series AC Air purifier XL online on 4 the December .Taken the money 212.69 Today 6 December an email to say can’t fulfill order .No refund .Nothing .Have rung every customer service number ,no
human being ,no connection .Appalling .We flooded very badly last week and are trying to get the house dried out.This was an expensive lay out and I have received nothing and no refund .This is appalling ,particularly for a big company like Phillips.

Wouldn't even give 1 star, horrible customer service, i won't be buying anything from them ever again, everything I've ever bought from them is faulty and crap quality.

I wish I read those reviews before purchasing anything from Philips - won't make that mistake again. I've their coffee machine and have been having issues with the pre-ground funnel eating up coffee and not brewing it properly, which eventually resulted in mould growing on the PLASTIC walls of the machine. Their support have been telling me for over a month now how to clean the machine. I told them time and time again I'm not interested in tips, the machine is only a few months old and under warranty, I want it exchanged, but I keep getting ignored. I CLEAN IT WEEKLY JUST LIKE YOU SUGGESTED. I USE THE CORRECT AMOUNT OF PRE GROUND COFFEE. IT'S STILL NOT WORKING. This costed over 500€ and the only thing you can offer under warranty is videos on how to clean a machine? Absolutely appalling.

Purchased a steamer on a black Friday deal, was sent a toaster.

Considering the wrong item was sent in its product packaging rather than a plain box, its hard to see how not a single person at the warehouse had checked they had the right item.

Customer service was awful, and didnt once recieve an apology for the inconvenience.
We were only given one option and that was a return and refund, rather than return and replace; meaning I have to wait up to 14 working days for a refund and had to reorder the item, by which point the price had actually gone up twice during the black Friday sale week meaning i have had to pay more for the same product when it was phillips fault.

Compensation discount was less than the £10 off discount all customers can get.

My wife has had two Sonicare toothbrushes both of which have broken inexplicably. They have not lasted a reasonable length of time. Customer service contact options are lacking.

Purchased a £500+ Sonicare Tooth Brush, lasted 11 months, then had to wait a month to get a replacement, the replacement lasted 9 months.....again main shaft all loose...Phillips saying warranty is with initial purchase and expired....for the cost, and believing one is buying a superior product I thought id get a better service... Never buy Phillips.....especially if you want your £500 toothbrush to last more than a year....Absolute Disgrace..... WARNING NEVER AGAIN PHILLIPS......... P

I bought a Phillips 58 inch Ambilight TV and I would say it's the worst TV I've ever bought. The interface is very cluttered it's also slow and laggy. When you try to turn a TV station over it usually skips two or three channels at once for some reason and also when you change channels it takes at least 3 seconds for the picture to show on screen. Very slow. The Dolby Atmos sound is dreadful no base and very tinny. The design of the remote control is not great because the buttons are very small and like it was designed for a child's hand. At least once a week there is always something not right with this TV. I definitely 100% picked the wrong brand. Never again. It wasn't for the Ambilight I would give it no star if I could👎

TERRIBLE SERVICE!! My toothbrush broke after 2 months, sent it in for repair with warranty, and 3 months after that I hadn't heard anything from Philips. I was told by the repair centre that they didnt even have the toothbrush anymore and it was with Philips. Philips told me they don't have my toothrbush on record and that they would escalate it and contact me within 1-2 days. They never contacted me until I rang them again. They then said they don't have my toothbrush in stock and so I'll have to wait for it to come back in stock or be given a different product that I didn't want. I was given no compensation for my time without my toothbrush and lack of communication, so I asked for a refund and they said they will give me a refund because it is an "exceptional circumstance" but they don't usually give refunds. DO NOT BUY FROM PHILIPS!!!!

Purchased an air purifier 9021 and would not connect to wifi . The only customer support from the uk was in the philippines and you could hardly hear them , they cut me off 3 times , in the end I was so frustrated I returned it for a refund . The purifier has to sink to your wifi and has to be on a certain wavelength of your smartphone and if not then you have to get technical, not what was looking for . Dreadful customer service

Sonicare toothbrush broke after 3 months. Philips will not replace unless I give them my personal phone number (they have email address & details). They also make process difficult by poorly printing Serial No. (2111 09-2C) on unit base.

I sent a faulty product off for repair (outside of warranty) and although I haven't yet got the product back, I have been quite impressed with the communications at each stage of the return process.

Hope I get a call soon with the repair bill and the cost!

Review to be updated...

Had problem with new shaver. Contacted customer services. After consulting their tech dept they rang back to offer me replacement. Sent me returns label and new shaver dlivered in less than a week. Excellent service.

I recently made purchases of Philips shavers. The pricing was excellent in their on line store and I found customer service to be extremely supportive. I'm not sure if the other reviews on here are because appliances were purchased from retail outlets and then customers had to interact with customer support which I believe are based overseas. I have dealt with Vanessa and Afroditi and have received excellent service. My only issue is with the marketing and pricing of their men's shavers. Too many model numbers and too much discrepancy in their price points. The suggested retail prices can be ridiculously expensive and vary dramatically from outlet to outlet. Confusion over product differences and comparisons are frustrating. So far the best prices have been with Philips directly but overall I am very happy with my Philips 7000 shaver and the service received. I do hope marketing will consider providing a better experience in relation to models and pricing.

Terrible customer service, the worst I've seen as a customer. Insisting to fix the same product for the 3rd time after they tried twice and it's still not working. Don't even reply if you don't chase them 4-5 times in each interaction. Shocking service for a company like Philips.

My toothbrush broke, send old one for replacement. No toothbrush, no money, no updates. It's a joke not service.