PORCELANOSA Bewertungen 

Carlos and John who says he is the longest serving worker at the showroom. Wow where to start. I drove to the showroom in a G wagon which is approx £200,000 for Carlos to ask is
it the real one? I found this outrageous and made sure he knew how insulting it was, he did apologise however but does not seem to knkw how to reply back to emails. John, wow well i went in the following week to look for the colour “sable” as i am interested in the 120cm mirror and Carlos was not in but stated to come im to view the sable colour. john stayed remained to his seat, directing me where to go to find the colour sable, as thought getting
Off his chair was too much cardiovascular exercise and demanding. the customer service is so so poor and whoever is head of this showroom really needs to address this, i have never in 20 years of business met such incompetent rude lazy staff. Harsh words but 100% accurate. Be careful wasting
Your drive and time to attend this showroom!!

Such a gorgeous shop & Noah Sykes was extremely helpful & friendly- item ordered was delivered quickly & I was updated along the way.

Katie @ Porcelanosa's Newcastle upon Tyne showroom assisted us with the design of our new bathroom including the selection of beautiful tiles. We appreciated Katie's eye for design and also her quick responses / customer service. We're looking forward to seeing the finished bathroom.

Contacted Porcelanosa because I want to change my bathroom, the tiles at no longer available in store but the amazing guy I spoke to from the Doncaster showroom called Neil Gardner , checked and said they could still get them. Ordered, paid and collecting today. Now that’s what you call excellent customer service and he needs recognition for going above and beyond. I know they say that’s my job but there’s service and excellent service and this is excellent service. Thank you😊

Good advice on tile purchase. I found Mariana to be very knowledgeable and helpful throughout the selection and buying process.

Shane Kahn was absolutely outstanding from start to finish. When we urgently needed tiles collected the very same day, the situation required patience, efficiency, and genuine problem-solving ability. Shane handled everything with exceptional professionalism and calm under pressure, showing a remarkably high level of performance, initiative, customer care throughout the process.

Shane “a rare example of excellence” customer service delivered with competence and genuine care! Highly recommended.

Phil sourced me some tiles for my bathroom that had been discontinued but managed to get some of the last remaining supply. Order placed Sunday over the bank holiday and I was able to collect Wednesday. Great service.

Katie was extremely helpful, knowledgeable, and quick to respond to any questions I had. The overall service was excellent, and it was really refreshing to experience such a high standard of customer care, especially when this can feel few and far between these days.

I would happily recommend the company and would not hesitate to use them again.

Fast, efficient and helpful.

buen trato de los comerciales
incumplimiento en plazos de entrega
incumplimiento de procesos de verificación para instalar correctamente las cocinas
falta de coordinación interna
departamento administrativo indeseable
falta de procesos correctos para subsanar errores

CUANDO UNO VA A COMPRAR A UNA MARCA COMO PORCELANOSA (LA FERRARI O EL ROLEX DE LOS BAÑOS Y COCINAS) ESPERA LO MEJOR .
PORCELANOSA NO LO ES .

We were fortunate to meet the wonderful showroom consultant, Rachel Camilleri. She was extremely patient and attentive to our needs - customer service at its best! On top of premium products and a vast range, I would highly recommend this showroom and the outstanding customer service they provide. Thank you Rachel!

Fantastic service from Manish, wasn't pushy at all just advised me and answered all my questions with patience, couldnt fault the service

"Warning to customers driving to the Manchester showroom: The car park is managed by Smart Parking and requires you to register your registration inside, even if you just sit in the car while your partner browses. I received a £60 parking charge for a 20-minute stay. When I contacted Porcelanosa, staff advised me to pay it first while they looked into it. Because I paid, the parking company closed the case and refused a refund. Incredibly disappointed with the lack of support and poor advice from Porcelanosa management."

Very good service. Lovely selection of tiles. Mariana very helpful.

James Ferguson was incredibly helpful with our request. He was attentive and followed through to ensure our order was fulfilled successfully.

Super service et réactivité de la part de l’équipe d’Avignon 👌

Very good experience with the sales team, shout out to Gloria and Bruce for their immense support on sorting out a problem with my online order with a bathroom part.

Great product,expensive but great tiles.
3 boxes came broken,1.2mX1.2m tiles.
You send pictures to verify the broken tiles and have to buy more tiles to replace the damaged items...just £1000.The carrier company they sent out to collect said tiles will not handle broken tiles even though my builders said they would load them for them.
The replacement tiles came and I had to borrow a pick up to return the broken tiles back to the Doncaster branch to secure my refund.
The staff on duty at the time were as helpful as a poke in the eye,the warehouse manager was especially rude and vocal,a pallet was dropped outside the goods inward bay for me to load the broken tiles (in the rain).I am disabled having had a lower leg amputation.
Imagine my joy when I then went to the showroom to enquire about my refund(having just returned the broken tiles) and wet through to be talked down to by the jumped up little snot that was at work at the time.The manager was little better.
The refund finally arrived 2 weeks later.
STAY AWAY FROM DONCASTER BRANCH.

Cardiff store. Excellent choice of tiles. A very friendly, knowledgeable and helpful service from Michael Salama. Thank you

Great experience !
Lianne Veiga was very helpful ordering new tiles !