Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Vom Unternehmen geschrieben
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktinformationen
Unit 28, 22 Princesshay, EX1 1GE, Exeter, Vereinigtes Königreich
- 01392 712609
4,9
Hervorragend
541 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Exeter store unwelcoming
Me and my partner usually shop in the bideford shop but was Christmas shopping in Exeter today. We went into the store with not even a hello (there was one other customer in store)
We where looking at getting a cast iron pot in the store today but after being ignored and team members shouting across the store to speak to each other, and when an older gentleman came into the shop they approached him nearly right away, being a younger couple we did not feel welcome. We shall be staying with the lovely staff members at the infinity Devon store.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von ProCook - Exeter
Thank you for your review, we are really sorry to read this and have passed your comments on to the store.
Very helpful staff
Staff were incredibly helpful and provided suggestions to other products I was interested in but hadn’t thought of.
15. November 2025
Antwort von ProCook - Exeter
We're glad you found our staff helpful and that they provided useful suggestions! Thank you for your positive feedback; we appreciate you taking the time.
Excellent service and knowledgeable…
Excellent service and knowledgeable staff very helpful
19. November 2025
Antwort von ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you found our service excellent and staff helpful.
Super helpful staff
15. November 2025
Antwort von ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good service as usual
14. November 2025
Antwort von ProCook - Exeter
We appreciate your continued support and are so happy to provide you with good service!
Friendly helpful and knowledgeable staff
13. November 2025
Antwort von ProCook - Exeter
We appreciate you letting us know our staff was helpful, friendly, and knowledgeable; it means a lot to our team.
Brilliant customer service!
We visited the Exeter store looking for a new saute pan but we saw the Malmo Teardrop dinner service on display and decided to renew our old crockery. We wanted two sets of 16 pieces. The Malmo crockery is 'handmade', so the textured pattern on the plates and bowls is variable, with some imprints off-kilter and others quite faint. The staff at the Exeter store went above and beyond, taking every piece out of the boxes for us to inspect, and allowing us to change one or two badly-matching ones for those on display. We are really happy with our purchase, and it's all down to the help we received from the staff. One kind lady even helped my husband take the boxes to our car in Princesshay car park. Really excellent.
17. November 2025
Antwort von ProCook - Exeter
We're happy to hear that you appreciated the team's assistance with your Malmo Teardrop dinner service. It's great they could help you find the perfect pieces. Thank you for sharing your positive experience!
Great products
Great products. Assistant a bit vacant though! Five stars because the gear is good.
16. November 2025
Antwort von ProCook - Exeter
We're glad you appreciate our products! We'll address the service concerns you raised, and we appreciate your feedback. Thank you for your review!
Staffs attention to shoppers
Staffs attention to shoppers, staffs knowledge, quick fuss free purchases
15. November 2025
Antwort von ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff and quick purchases.
Good quality pans
Great set of replacement pans for our Airbnb property kitchen , good quality and look like new after each wash and dishwasher safe too ideal !
1. November 2025
Antwort von ProCook - Exeter
We're happy to hear that the replacement pans are a great fit for your Airbnb property! It's great to know that you find them to be of good quality, maintain their appearance after washing, and are dishwasher safe. Thanks for your feedback!
Antwort von ProCook - Exeter
We are happy to hear that our team member was so helpful and informed. Thank you for your positive feedback; we appreciate it.
Second purchase in two weeks as found…
Second purchase in two weeks as found excellent standard of goods and excellent customer service. Very helpful staff again and even allowed me to leave items in store while I continued shopping.
13. November 2025
Antwort von ProCook - Exeter
We're happy to hear that you've had excellent experiences with our goods and customer service during your recent purchases. We appreciate your positive feedback regarding our helpful staff and their assistance while shopping!
Antwort von ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I needed a new stainless steel pan and…
I needed a new stainless steel pan and opted for Pro cook.
Lovely shop in Exeter and Carlene greeted me at the till as i approached and asked if i needed help. She showed me the stock, helped me understand how to use it correctly so things don't stick. She was most helpful, friendly and courtieous. Would recommend ProCook Exeter.
6. November 2025
Antwort von ProCook - Exeter
We're glad you enjoyed your experience in our Exeter shop. It's great to know the team member was so helpful in explaining the best way to use your new stainless steel pan. Thank you for recommending us!
Antwort von ProCook - Exeter
We're happy you had such a wonderful experience! Thank you for recommending us; we appreciate your positive feedback.
Good range of roasting trays
Good range of roasting trays (better than anywhere else we looked in Exeter) and nice to get some money off because we spent over £50.
9. November 2025
Antwort von ProCook - Exeter
We're happy to hear that you found a good selection of roasting trays! We're also glad you enjoyed the offer for spending over £50. Thanks for your positive feedback.
Friendly helpful staff
1. November 2025
Antwort von ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fantastic customer service
Sales assistant (sorry I didn’t get her name) was really helpful and not pushy!
She listened to what I wanted and gave me all the options available - nothing was too much trouble!
They even kept my purchases safe while we went off shopping and collected them on our return.
Purchase is of extremely good quality and value for money was incredible!
Thank you all round!!
5. November 2025
Antwort von ProCook - Exeter
We appreciate your positive feedback! We're happy to hear that our sales assistant was helpful and provided excellent service. It's great to know you're pleased with the quality and value of your purchase and that we could assist with your shopping.
Good selection of goods and reasonably priced
Good selection of goods and had what we were after, reasonably price with % discount depending on what you spent. Staff very helpful and accomodating.
4. November 2025
Antwort von ProCook - Exeter
We're so glad you found a good selection of goods at a reasonable price! We appreciate your positive feedback regarding our helpful and accommodating staff.
Antwort von ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.