Pure Electric UK Bewertungen 

Lauren's customer service and care is really great. She gave me all of her support to solve my issue without any delays in providing updates.. Thank You 🙂

Had a fault code with my scooter, sent it off and had it back in 3 days thanks to the amazing team at pure! (Samuel)

But then when I received the scooter back it was unfortunately missing the charger I had to send along side it but it’s now been swiftly and quickly dealt with and is now on the way thanks to Samantha

Hi. I have purchased bike pure flux one 3 and half years ago. They don't do the bike anymore but if you need spare parts you can contact them and for my parts, all of them were available. My first part I needed was carbon belt drive after about 23000km. I didnt know I could contact them about it, as I didn't find it on their website, therfore I ordered somewhere else. My second part was battery. I couldn't find it anywhere online so I tried to contact them and they had it in stock. Third part, was display. It broke recently. I contacted them and they had it also. I had quite problem with delivery, they put wrong address, then they picked different part, but finally after week, I received it. Lauren was really helpful and helped me to resolve the issue quiet quickly. My bike has now 30000km. Works well. Only issue I have is the spokes on back wheel. 3 broken, I had them replaced in local bike service. Another 2 broke after month. I hope it will somehow work as long as possible. I think it was well spent money for this bike. 4 stars because it is shame, that this company doesn't inform you about the option to get the spare parts from them, delivery issue and spoke problems.

Great communication with the company.
Issue sorted quickly.
Helpful customer service from the company representative Maya.

Not next day delivery as advertised and promised

Purchased an e scooter from Pure. A fault occurred and emailed them about a warranty repair. From the 1st email until my brand new replacement scooter arrived at the door Lee was such a genuine helpful person. Nothing was a bother and even after delivery he still emailed a follow up email to make sure we were happy with the replacement product. Many thanks Lee and team at Pure 😀👏

Very Good Customer Service from Ettiene made the process quick and easy.

Great customer support and feedback from nick all the way through from pick up to delivery

It's great! Just as I wanted

I have sent my son scooter off for repairs maya was amazing. Was an easy and quick turn around and my son’s scooter was fixed. She even let me know that he’d put the scooter in a different speed mode and that’s why it was going slow. Also changed pick up date to suit around my work. The repair was super fast and their name was Kaung. Thank you so much really happy with the service I have received

Échanges par mail avec Samuel très professionnel et très rapide. Toujours très agréable et efficace. Je suis content d’avoir acheté une trottinette de la marque PURE 👍🏼rien que pour le service après vente, ce qui n’était pas le cas avec mon ancienne trottinette de marque chinoise.

I bought a Pure Escape 2 days ago. On its first rides, the motor hit a dangerous 86°C and battery drained 46% in 10km. This is a fire hazard. I've sent emails and forms but had ZERO response today. I am exercising my right to reject under Consumer Rights Act 2015. I need an immediate replacement

I've been waiting on the chat waiting for a human response but got none my emails where not viewed and since this happened already on Friday (they do not work untill Monday) I will not take any more delays

I would like to express my sincere appreciation for the excellent service provided by Pure Electric scooter Company. Having purchased an e-scooter approximately 10–11 months ago, I recently encountered an E3 error following regular usage, which was identified as a communication error.

From the outset, the customer service experience was exemplary. The issue was handled efficiently and professionally, demonstrating the company’s strong commitment to post-purchase support. In particular, the repair team member, Kaung, was exceptionally helpful, knowledgeable, and courteous. He clearly explained the nature of the fault and resolved the issue promptly, making the entire repair process straightforward and reassuring.

In addition, Lauren from the customer service team was highly supportive throughout the process. Her clear communication, responsiveness, and willingness to assist ensured that the matter was managed smoothly from start to finish.

Overall, this experience reflects a highly competent and customer-focused team. I am very satisfied with the level of service received and would confidently recommend Pure Electric Company to others, not only for the quality of their products but also for their outstanding customer care and technical support.

Absolutely the worst experience I've ever had from a companies customer service no phone contact, no reply to weeks and weeks of daily emails, then delivery agents not turning up, and turning up out of appointed time frame ... ASTOUNDINGLY awful .. second scooter I've bought from them and after the first being told over the phone they weren't prepared to honour the warranty and to get it fixed,at my cost, locally!!! . I should have known better. The shame is that the scooter it self is a decent product .. then it comes to dealing with pure itself!! They really should be ashamed of themselves. Just to add this whole process is approaching 6 weeks... 2 failed pick ups, and Think I'm up to 10 emails and no response oh and as a rule of thumb you can tell co's that actually care about their service by how quickly they respond to online reviews and how they respond .. given that pures so called customer care team are 100% online, that they haven't responded to ANY recent reviews, tells a story in itself .
Edit please note the reply not a hint of an apology or a reasonable explanation just an accusation that I'm not responding to as far as I can see none existent referrals on trust pilot, say they cant find the order.. what absolute nonsense..after ignoring emails for weeks/ months earlier this they replied several times, no the hint of an apology or reasons for causing me considerable stress. .then after seemingly pleasant replies for 2 days, decided not to bother to respond for another couple of weeks!!!.. After over 2 months the scooter still isn't repaired, I am now looking at further options. After 2 months, solid weeks of ignoring emails and several DPD, supposed, pic ups, we agree a compromise.. they'de post me the part and ide pay for the repair..NOT perfect.. but a resolution
However I'm still struggling to come to terms, that a company with a national presence can offer such appalling customer service. Such a shame as the scooter itself is decent

.,

Had a great experience with pure electric
The correspondence was fantastic.
Nick helped me a great deal with my dilemma,
Was very pleased with the outcome

Nick displayed excellent customer service after a technical issue with my scooter. Very professional. Sorted in a timely manner. Great job Nick and the repair people. Thank you Team.

Nick has been amazing from start to finish.
Had problems with a scooter was sent back and forth 4 times and wasn't fixed was given a refund for the fixes I paid for and a scooter as good will so thank you very much :)

J’ai effectué un achat d’une trottinette chez Pure Electric hors malheureusement quelques mois après j’ai eu un soucis avec la trottinette, j’ai contacter le service client à ce moment, je suis tomber sur un Monsieur du nom de Samuel qui a été là pour répondre à mes questions et ainsi que m’aider pour le retour de trottinette pour pourvoir la réparer , cette personne a été là du début à la fin pour savoir si tous c’était bien passer , je le remercie pour sa réactivité et son professionnalisme et Biensur je remercie aussi le service client Pure Electric , je recommande fortement le site Pure Electric

Bought a scooter from them a year back, scooter arrived and within days showed fault codes and errors, randomly turning off or not accelerating. Contacted them at the time and as it had been a few days since purchase they started a repair procedure and arranged to collect the scooter for repair. This took a month for the scooter to be picked up, repaired and returned with some messing about with DPD collecting and delivering the scooter. All in all not a terrible experience, however now just 1 year on with limited use, the scooter is showing error codes and having issues again. I contacted them again to see if they could sort this out again as it had been less than 1 year since the scooter was actually returned to me and only 1 year and a few weeks since the initial purchase. After waiting for multiple hours an agent to join the live chat and get my details, they immediately responded with copy-paste messages saying I was outside of the warranty period. When I tried to explain that the scooter was faulty on initial receipt and needed immediate repairs, and that it had not even been a full year since the replacement was returned to me, and if they could consider this as the scooter didn't even have a year of use. Now they seem to have just stopped communicating through support. Really concerning customer service.