Pure Electric UK Bewertungen 

This is purely about the product I received, and not about the terrible service I receieved.

I ordered an Air 4 and it's just been utterly rubbish.

The product page states "Our most powerful motor deliver a peak of 710W, offering strong hill climbing capabilities and rapid, responsive acceleration to quickly reach a maximum speed of 25 km/h.".

I weigh 48kg and have never once been able to attain more than 20kph on level ground. *ANY* uphill climb is impossible as the scooter slows to a crawl and then when it drops below 3kph it needs human intervention.

I also have only managed to get ¾ of a mile around the estate before the battery went from showing 100 to completely losing any power.

Had a fault/technical issue with a scooter which was just outside of warranty, so requested some advice on the likely cause of the issue.
Maya at Pure was very helpful in providing me the required info promptly, and also arranged for the likely culprit of the fault to be supplied, which arrived very quickly and did indeed fix my issue.
Very happy with the after sales service and comms considering it was also outside of warranty, so would definitely buy again. Aside this one issue the scooter has otherwise been faultless.

Lisa wa great from the start to finishing of the repair process. Regular updates along the way. Very happy with the after sales. Thanks.

Have had 3 scooters from PURE now and ALL faulty, 2 sent back and now latest keeps stopping and throwing up error code. Their returns and repair department is rubbish and I just keep being passed from pillar to post, it is so FRUSTRATING. The motors overheat, but telling me this is my FAULT. Shambles, need to sort your back-up support, as I'm starting legal action against you to recover the cost of the most recent scooter, as clearly unable to contact me or sort the issue out. Very disappointing.

If I could give zero stars I would! Bought 2 scooters for my kids birthdays one fine other after using once plugged charger in it wouldn’t turn on at all left too charge a bit still nothing then charger started smoking in my kitchen which scared us all reported faults took pictures sent them too pure and explained I was going away in few days they proceed to question me for days to send me a empty box to return this danger hazard that could have set my house on fire with 3 kids in! Avoid avoid avoid at all costs no contact number just emails and zero support nothing. Disgusted!
UPDATE the scooter was NOT stolen it was left in shed as I told you I was going away but you persisted in sending a box too return it!!

Maya from Pure was very helpful and the service was very good. Received the parts quickly but the online bot isn’t worth speaking to.

Bought a Pure 3 Pro and already, within only a few months and barely any use its stopped working. The error code shows it needs to be returned for repair. Now this would be great, especially as its covered by warranty, but guess what - Pure dont want to know. I guess there is no money in it for them now, despite emails and raising a support ticket - nothing! Terrible company with terrible customer service, never again! For anyone reading this or considering a Pure, read all reviews, isnt it funny they dont respond to anyone on here, why? They dont care, simple as that, they dont want to make things right after they've taken your money.

Once I got through the chat bot I can’t fault the speed and helpfulness especially maya who organised the delivery of the spare part. Thank you

Ordered a scooter via instant payment rather than PayPal credit by mistake. ‘Lee’ at pure cancelled my order and requested a return and refund. He was very understanding and helpful. Scooter wasn’t delivered to me but was returned to pure. Refund was issued. Absolutely brilliant customer service. 10 out of 10. Thanks Lee and Pure.

It was an absolute pleasure communicating with Nick during this time. Life is so much easier when people communicate effectively. Nick is a true definition of how to communicate! Nick you're an asset to Pure! My son's looking forward to receiving his scooter again! Nice one Nick! The best individual i have dealt with recently! Meandad Matthew

Trottinette Pure Flex que j’adore depuis 2 ans ! tellement pratique et agréable à conduire pour de courtes distances évidemment. Support technique très réactif, un grand MERCI à Samuel pour son aide 😊😊😊👍

Amazing communication from nick
From the date my scooter was collected to the seconds it was sorted couldn’t thank him enough completely amazing

When I bought my scooter I wasn't given the lock and unlock code and I contacted pure, Lee one of their representatives responded and sorted the matter out in a good time as well so I give 5 stars

Received my Pure Air Flex on Thursday afternoon. The scooter broke down Friday evening mid-ride as I was going downhill. No working screen, no acceleration but the back lights remained on. Battery was around 70%. This has ultimately tainted my whole perspective regardless on how great it felt beforehand. I don’t play about with my life and it was scary to loose control like that suddenly. I brought refurbished from the Pure Electric website. What was put in place to make sure that you're distributing refurbished scooters that is actually safe to ride and has had there appropriate checks? I've never brought refurbished and had a small fear that it would be reflected in the quality just for the concerns to be playing out a day after receiving the item. I feel like I've been sold a lie. The contact form process is stereotypical AI. There's no indication that your request or messages has been received by a human. No email confirmation (which is a big red flag for me) so I just have to hope via the chat box someone will respond in the new week. No number to call. Personally would have felt better security if I brought from a trusted reseller e.g. Curry or Argos because at least you can feel confident that you will be able to speak to the supplier within an appropriate timeframe and you have multiple formats of contact. I just have to hope this gets resolved and isn't something that drags on- I'm so put off. Prior it breaking down I had already had to reach out via the contact form to request help with pin because I couldn't create a pin because of course I didn't know the previous pin and the default pins that I googled hadn't worked. Based on the reviews I read prior purchase this is far removed from the experience I thought I would have.

Great service from Maya at Pure, sorting the spare part needed. Very polite and efficient. Thank you for the help. 😀

Un très bon service, un grand merci à samantha pour son aide

Great service from Samantha, sorted order of reflectors and hopefully front ones too.

Really helpful experience—Samantha sorted me out with a few scooter parts I needed. She was easy to deal with, and delivery was super quick. Highly recommend!

Nick was most helpful and resolved my issue very quickly