RAMP Limited Bewertungen 

The guy who dealt with my query was very enthusiastic and helpful got everything booked in within a couple of minutes x

"Polite friendly and very helpful

Just booked my car service, Jags booked it in. He was polite, professional and most helpful. He also sent my conformation email promptly. Thank-you for your help.

Can’t complain about anything friendly on phone helpful and courteous I’m happy

When purchasing my new car, we were recommended to take out some RAMP policies to cover the tyres and alloys and cosmetic issues. I was not sure how the system worked as it mentioned inspections. We did not purchase the car locally so I was concerned that we might have to take the car there regularly.

I called the office and Remy explained how it worked in relation to issues relating to cosmetic, alloys and tyres. I was reassured that this was not necessary and if I had any cosmetic or alloy issues they would send someone to deal with it at my home

One reassured lady

Very professional and quick service

Thank you fot getting back to me so quickly.
I needed to correct my details.
Aleena was very helpfull as well.
1st time doing this .
Thank you for guidance.

A day short of two weeks after RAMP authorised and booked my vehicle into their nominated repairer, I still had not received any proactive communication or updates regarding the investigation. Every piece of information I have obtained has been the result of my own efforts to chase progress.
Williams Jaguar Manchester have been extremely helpful and transparent throughout. Through conversations with them, I learned that the diagnostic work had been completed and submitted to RAMP for authorisation. Since then, the claim has been subjected to a confusing cycle of refusal, approval, and then partial refusal of the required repairs.
I am extremely disappointed with RAMP's handling of this claim. The lack of communication, absence of updates, and delays in reaching a decision are unacceptable. At no point should a customer be required to repeatedly chase both the repairer and warranty provider simply to understand what is happening with their vehicle.
The partial refusal relates to an intermittent oil pump fault due to the absence of video evidence. However, the garage has advised that obtaining such footage is not practical, as the vehicle must be running while pressure tests are being carried out. Despite this, the garage has confirmed the fault, provided supporting diagnostic evidence, and made a professional recommendation that the issue requires repair.
What makes this decision even more baffling is that the garage has specifically advised me not to drive the vehicle. If I follow RAMP's position and continue driving until the fault becomes severe enough to provide the evidence they require, am I then covered for the resulting engine failure? Or would the warranty simply find another reason not to pay? This is a reasonable question given the way this claim has been handled so far.
I have therefore given RAMP a one-star rating based on the lack of communication, the excessive delay in progressing repairs, and the refusal to fully authorise work recommended by a garage that RAMP themselves nominated and appointed, despite receiving supporting evidence from qualified technicians.
The value of a warranty is measured when it is needed most. Based on my experience, whether this warranty provides any real value is something I will leave others to decide.

Very helpful

Jags very helpful gave me all the information I needed. Just waiting for repair to be authorised and done we'll follow up later

Great service very helpful and done in minutes 👍

I was very pleased how quickly and attentive, I was dealt with, I’ve been with ramp now for 3 years and always have an excellent experience with the customer service care team

Reporting a problem was easy but, as usual with these things you have to pay for sorting out the problem, then hope they accept responsibility for repair cost.

Very helpful agent on the call, dealt with my query with efficiency and speed.

Easy booking of service through my current service plan.
Friendly customer service agent (Jag) able to help book service in a location that suited my needs.

Nice staff. Patient and helpful.

Representative (Jags) was both friendly and knowledgeable and walked me through the process and explained clearly the process to sort a repair. Excellent

Was put through to them via Diamondbrite. Jags explained the process completely and sent me an email to start the process off. Excellent service.

Professional and efficient service with a choice of locations for the repair to be carried out.

I contacted Ramp Limited this morning and spoke with Aleena regarding a warning light on my vehicle. She was extremely helpful and guided me clearly through the entire process. She contacted the main dealership to arrange a diagnostic for my vehicle and confirmed that their location suited me.

I’m very happy with the service provided by Ramp Limited. Their support has been excellent, and Aleena provided friendly, polite and professional customer service.