Retro Stage Bewertungen 

Antwort von Retro Stage

13. Juni 2024

Dear Customer,

We appreciate you taking the time to provide such detailed feedback and are sincerely sorry to hear about your negative experience with our shop. We take such concerns very seriously and are committed to improving our service.

Firstly, we apologize for any inconvenience caused by the quality of the products and the return process. This is certainly not the experience we want our customers to have. We understand how frustrating it must have been to deal with delays and communication issues, and we deeply regret any distress this may have caused.

Regarding your comments about our customer service, we are currently reviewing our processes to ensure that our support team is more responsive and helpful. Your feedback will be instrumental in making these improvements.

As for the situation with PayPal, we apologize for any miscommunication and the stress it caused. We are working on better training for our staff to handle such cases more professionally and empathetically in the future.

We genuinely regret that this experience has led to such dissatisfaction and would like to make amends. Please provide us with your order number or some other details so we can discuss how we can make things right for you.

Thank you for bringing these issues to our attention. We hope to regain your trust in the future.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

10. Juni 2024

Dear Customer,

Thank you for your feedback. We sincerely apologize for any inconvenience you've experienced with your recent order.

We understand that the long delivery times and sizing issues can be frustrating. We're continuously working with our suppliers to improve these aspects and ensure a better experience for our customers.

Regarding the sizing, we recommend checking the detailed size charts provided on our product pages, as they offer specific measurements to help you choose the best fit. We are also exploring ways to make this information clearer and more aligned with European standards.

We're sorry to hear about the difficulties you've faced with the return process. We strive to make this as smooth as possible and will review our current procedures to identify areas for improvement.

Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

10. Juni 2024

Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent order.

We understand that the long shipping time and the quality of the items did not meet your expectations. We are continuously working with our suppliers to improve both delivery times and product quality to ensure a better experience for our customers.

We also regret that you had to write multiple times to receive a response from our customer service team. We strive to provide timely and effective communication, and we will review our processes to ensure we can respond more promptly in the future.

Regarding the return shipping costs, we understand this can be an added inconvenience. We are currently evaluating our return policy to find ways to make it more customer-friendly.

Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. If there is anything we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us.

Thank you for your understanding and patience.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

6. Juni 2024

Dear Customer,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for any frustration or inconvenience you have encountered during the return process.

We strive to provide a seamless and satisfactory experience for all our customers, and it is clear that we have fallen short in your case. We regret that the suggested refund amounts did not meet your expectations and that our communication has not been helpful.

To address this issue promptly, could you please provide us with your order number and any relevant details regarding your return request? Our team will review your case and work towards a resolution that is fair and satisfactory for you.

We value your feedback and are committed to improving our services. Please know that your experience is important to us, and we will do our best to ensure that this matter is resolved to your satisfaction.

Thank you for your patience and understanding. We look forward to resolving this issue for you.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

28. Mai 2024

Dear Customer,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding the duplicate delivery and the dissatisfaction with the item you received.

We strive to provide excellent customer service, and it's clear that we fell short in this instance, especially with the language barrier and the slow communication. Please accept our apologies for any frustration this has caused.

To resolve this matter promptly, could you please provide us with your order number and any relevant details? We want to ensure you receive the appropriate refund and address any misunderstandings that may have occurred. Your feedback is invaluable to us, and we are committed to improving our services based on your experience.

We understand your disappointment and regret that this has impacted your trust in us. We hope to have the opportunity to make things right and restore your confidence in our company.

Thank you for your patience and understanding.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

22. Mai 2024

Dear Customer,

We are truly sorry to hear about your recent experience with our return process. We understand that it may have been frustrating and we sincerely apologize for any inconvenience caused.

Our policy of requiring photos is intended to help us better understand the issue and improve our products and services. However, we understand that this might not always be convenient for our customers.

We would like to make things right. If you could kindly provide us with your order number, we will personally look into this matter and work on a solution that is satisfactory for you.

We value your business and your feedback. It is our constant endeavor to provide the best service to our customers, and we are committed to improving your experience with us.

Best Regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

20. Mai 2024

Dear Customer,

Thank you so much for your kind words. We're thrilled to hear that you're happy with the quality of our dresses and that they fit you well. We strive to provide our customers with products that not only meet but exceed their expectations.

We understand how important this event is for you and we're delighted that you've chosen our dresses for your youth consecration. It's wonderful to hear that you've decided to keep two dresses, and we're sure you'll look stunning in both!

Your feedback is incredibly valuable to us and it encourages us to continue working hard to maintain our high standards.

Should you need any further assistance or have any other queries, feel free to reach out to us. We're always here to help.

Thank you for choosing us for your special occasion!

Best wishes,
Retro Stage Customer Service Team

Antwort von Retro Stage

15. Mai 2024

Dear Customer,

We're truly sorry to hear about your experience. It's our goal to provide our customers with a seamless shopping experience, and it's clear that we've fallen short of that in your case.

Firstly, we'd like to apologize for the delay in delivery. We understand how frustrating it can be when orders don't arrive as expected. We're constantly working on improving our logistics to ensure timely delivery.

Regarding the sizing issue, we're very sorry to hear that the items you ordered did not fit as expected. We aim to provide accurate sizing information on our website and we regret any discrepancies you've encountered. We are taking your feedback seriously and will review the dimensions listed on our website.

We're also sorry to hear about your difficulties with our return process. Our intention is never to make things difficult for our customers. We typically offer exchanges or different sizes to help find the right fit, but we understand that in your case, a refund is what you're seeking.

Please allow us to make this right. Could you please provide us with your order number? I will look into this matter personally and find you the best solution.

Once again, we apologize for the inconvenience you've experienced and appreciate your patience as we work to resolve this issue.

Best regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

5. Mai 2024

Dear Customer,

I'm truly sorry to hear about your experience. We understand the frustration and inconvenience this situation may have caused you. Our aim is to provide the best service to our customers, and it's disappointing to learn that we have not met this expectation in your case.

We are currently investigating the difficulties you have experienced with your return. Please allow us some time to look into this matter and find a suitable solution.

We assure you that we take your feedback very seriously and will work on improving our communication and return processes. We also want to clarify that our company operates globally, and while we do have operations in China, we strive to ensure a seamless experience for all our customers, regardless of their location.

Thank you for your patience and understanding. We will contact you as soon as we have more information about your return.

Best Regards,
Retro Stage Customer Service Team

Antwort von Retro Stage

30. Apr. 2024

Dear Customer,

I'm truly sorry to hear about the issues you've experienced with your recent purchase and the return process. We understand how disappointing this can be, especially when the product didn't fit as expected.

We apologize for the confusion and any inconvenience caused during your return process. We certainly don't want our customers to have such experiences.

I would like to assure you that we will look into this matter immediately to understand where things went wrong. Also, we will ensure that your refund is processed as soon as possible. Could you please provide us with your order number so we can expedite this process?

We appreciate your patience and understanding in this matter, and we are committed to making this right for you.

Best Regards,
Retro Stage

Antwort von Retro Stage

23. Apr. 2024

Dear Customer,

First and foremost, we would like to express our sincere apologies for the inconvenience you've experienced with our products and services. We deeply regret that your experience did not meet your expectations.

We strive to provide our customers with high-quality products and exceptional customer service, and we're sorry to hear that we fell short in your case. We appreciate your feedback and will use it to evaluate changes and make improvements in our service.

Regarding the issue of refunds, we always aim to make this process as smooth as possible for our customers. We are truly sorry if you felt the need to resort to PayPal's dispute process to get your money back. Please rest assured, we are taking your feedback seriously and will review our policies and procedures to ensure this doesn't happen again in the future.

If you have any other concerns or if there's anything else you'd like to discuss, please don't hesitate to reach out to us. We value your business and are committed to making things right.

Thank you for your understanding and patience.

Best regards,
Retro Stage

Antwort von Retro Stage

Aktualisiert am 22. Apr. 2024

Dear Customer,

We're truly sorry to hear about your disappointing experience with our online shop. At Retro Stage, we strive to provide the highest quality products and service, and we regret that we fell short in your case.

We understand your concerns about the sizing and return process. We are constantly working on improving our sizing guides to ensure a better fit for all our customers. As for the return process, we apologize for any inconvenience you might have faced. We assure you that our intention is not to make the process difficult but to ensure the best possible outcome for our customers.

We appreciate your feedback on the lack of order confirmation and invoice details. We will investigate this issue and make sure it gets rectified.

Your satisfaction is our top priority, and we would like to make things right. Please contact us at email service@retro-stage.de with your order number, and we will do our best to resolve this situation to your satisfaction.

Thank you for bringing these matters to our attention.

Best Regards,
Retro Stage

Antwort von Retro Stage

19. Apr. 2024

Dear Customer,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent shopping experience did not meet your expectations.

We understand that the sizing and cut of the bikinis were not as expected, and we apologize for any inconvenience this may have caused. We are continuously working to improve our product descriptions and sizing guides to help our customers make the best choices.

We also regret to hear about your experience with our customer service. Our aim is to provide timely and effective solutions, and we're sorry if we fell short this time. Your feedback is invaluable in helping us improve our customer service, and we will take your comments into consideration.

As a token of our commitment to improving your experience, we'd like to offer you a discount on your next purchase. We hope this will give you the opportunity to find items that better suit your needs and expectations.

Your satisfaction is our top priority. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,
Retro Stage

Antwort von Retro Stage

16. Apr. 2024

Dear Customer,

I'm truly sorry to hear about your recent experience with our return process. We understand how frustrating it can be when things don't go as planned, and we apologize for any inconvenience this may have caused you.

Please rest assured that we take your feedback very seriously. It is certainly not our intention to make the return process difficult for our customers. The request for photos and evidence is a standard part of our procedure to ensure that returns are handled effectively and accurately.

However, it seems that there has been a delay in your refund process, and for that, we sincerely apologize. I assure you that we will look into this matter immediately. Could you please provide me with your order number and the tracking number for the returned package? This will enable us to investigate the issue further and expedite the process.

We are committed to improving our services based on the feedback and experiences of our valued customers like you. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.

Thank you for your patience and understanding.

Best Regards,
Retro Stage

Antwort von Retro Stage

12. Apr. 2024

Dear Customer,

I'm really sorry to hear about your recent experience with us. We understand how frustrating it can be when things don't go as planned, especially when it involves a refund.

Please be assured that we take your concerns very seriously. I'll personally look into this matter and ensure that your refund is processed as soon as possible after we receive the returned dresses.

We sincerely apologize for any inconvenience this may have caused you. We value your business and would hate to lose you as a customer. If there's anything we can do to make this right or if there's anything else you need assistance with, please feel free to let us know.

Thank you for your patience and understanding.

Best Regards,
Retro Stage

Antwort von Retro Stage

4. Apr. 2024

Dear Customer,

I'm truly sorry to hear about your recent experience with us. It's very unfortunate that you've been facing difficulties in returning your items, and I sincerely apologize for any inconvenience this has caused.

We take your concerns very seriously and I want to assure you that we will do everything we can to resolve this matter. I understand that you've been trying to get a return address from us, and I apologize for any delay in this process.

I will personally look into this matter and ensure that you receive the necessary information for your return as soon as possible. You should expect to receive an email from us shortly with detailed instructions on how to proceed with the return.

I understand that you're considering legal action, but I hope that we can resolve this issue to your satisfaction without needing to involve your lawyer. However, if you still feel the need to proceed legally, we will cooperate fully.

We value you as a customer and your satisfaction is our top priority. Once again, I apologize for the inconvenience and thank you for your patience as we work to resolve this issue.

Best Regards,
Retro Stage

Antwort von Retro Stage

20. März 2024

Dear Customer,

I'm deeply sorry to hear about the issues you've experienced with your order and the service you've received. It's clear that we've fallen short of our aim to provide excellent customer service and high-quality products, and for that, I sincerely apologize.

Regarding the damaged dress, we absolutely do not want you to be stuck with an item that is not up to standard. We understand that the quality and condition of the product you received were not satisfactory and we take full responsibility for this.

As a next step, I would like to offer you a full refund of €36.28 for the dress, including any shipping fees you may have incurred. In addition, we would like to provide a return shipping label so you can send the damaged dress back to us at no cost to you.

We truly value your feedback and we will use this experience to improve our services. I hope this resolution is satisfactory and goes some way towards making up for the inconvenience you've experienced.

Please let me know how you would like to proceed. Again, I apologize for the inconvenience and thank you for your patience.

Best regards,
Retro Stage

Antwort von Retro Stage

19. März 2024

Dear Customer,

I am truly sorry for the inconvenience you've been experiencing regarding your order and the subsequent communication. It's clear that we have not met your expectations, and for that, I sincerely apologize.

I understand how frustrating it can be to not receive all the items you've ordered and then to face difficulty in obtaining a resolution. I appreciate your patience in reaching out to us multiple times over the past few months, and I am sorry to hear that our responses have not been satisfactory.

To rectify this situation, I would like to personally oversee your case. Could you please provide me with your order number so I can review all the details? I am committed to resolving this issue as quickly and efficiently as possible.

We will ensure that you are refunded for the non-delivered dresses, and I will personally follow up with you to confirm when the refund has been processed. In addition, I would like to offer you a discount code for your next purchase as a token of our apology and appreciation for your patience.

Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our customer service.

Best Regards,
Retro Stage

Antwort von Retro Stage

13. März 2024

Dear Customer,

I'm really sorry to hear about your continued issues with your order. It's clear that your experience with us so far has not lived up to the standards we strive for, and for that, we sincerely apologize.

With regards to the additional €10 charge, we understand how this could be frustrating, especially given the circumstances. We're more than willing to review this and ensure that all charges are fair and justified.

We will also look into the status of your replacement order immediately. Our goal is to get your items to you as quickly as possible, and we're sorry for any delay you've experienced.

Please rest assured that we're dedicated to resolving this issue to your satisfaction. We will be in touch as soon as we have an update on your order, and we'll work on a solution regarding the additional charge.

Thank you for your patience and understanding during this process. We appreciate your feedback as it helps us to improve our services.

Best Regards,
Retro Stage

Antwort von Retro Stage

10. März 2024

Dear Customer,

We apologize for any distress or inconvenience caused by your recent experience. We take your concerns seriously and want to assure you that we do not engage in any fraudulent activities. Our goal is to provide a positive shopping experience for all our customers, and we regret if we have fallen short of your expectations.

We understand that you have not received the goods you ordered, and we apologize for any frustration this has caused. We strive to ensure that all orders are fulfilled and delivered in a timely manner. We apologize for any delay or miscommunication that may have occurred in your specific case.

Regarding the refund, we apologize if you have not received the reimbursement you were expecting. We value your satisfaction as our customer, and we are committed to resolving this issue. We encourage you to continue working with PayPal to help facilitate the refund process.

We take all customer concerns seriously, and we appreciate your decision to report this matter to the consumer central authority. We will fully cooperate with any investigations or inquiries to ensure a fair resolution.

If there is any additional information or specific details you would like to provide us with, please do not hesitate to let us know. We want to address your concerns and work towards a satisfactory resolution.

Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to rectify this situation. If there is anything else we can do to assist you, please let us know.

Best regards,
Retro Stage