Rolec  Bewertungen 

Awful customer service, Charger went faulty 21/5 , my electrician attended and called Rolec customer services , went through all fault codes etc and said it needs a replacement, called 2 days later no evidence of phone call and nothing on the system !! Even he had him on loud speaker!! We are now 2/6 tried calling several times but never call me back !! Had a car sat on the drive now for over 12 days which I can’t use as no charge , find a more reliable make and company !!

Excellent and friendly service from Lukasz Wozniak. He went above beyond to help me out. Thank you very much.
I highly recommend this company/service.

Adrian was amazingly helpful, knowledgeable and respectful. The instruction manual missed out important information. Adrian talked me through the whole process. Put a check in place to be certain the timer worked, and called me back. The information he had was very helpful. Excellent job. Keep developing the manual and produce instruction videos to reduce Adrian's workload!

Awful experience. Couple with the Monta app, this is comfortably the worst piece of equipment known to man. You park up, follow the instructions on the app, make your payment, and connect your charger. So far so good. Then it starts. Either the app or the charger just suddenly "pauses" charging before any power has been sent to the vehicle. And it just sits like that. No charge received whatsoever. And there is nothing you can do other than stop the charge and receive a refund. And be left with a vehicle with no charge. An absolute joke of a company and service.

Great support. Very helpful and patient going through the set up process with a great result.
Thank you very much

From day one I had problems with the Rolec Evo charger. I couldn’t set schedules for weeks which apparently an app problem. And not 8months later the device will not pair so I cannot charge. Please spend a bit more money and get a different brand

MAKSYMILIAN was great on the phone at helping me replace a damaged part directly to site without having to go through a load of hassle. Would give 6 stars if I could - Callum

Rolec support engineer was very knowledgable and patient with me. We tracked the issue I had with my charger and we managed to also improve my overall setup with other chargers. I can fully recommend them.

Lukasz Wozniak was a great help resolving the technical issues we were having.

Had an issue with an EV charger I installed nearly 2 years ago, lukasz was absolutely brilliant from the beginning, talking me through all the options and helping me get this issue sorted for the customer.

Thanks again.

Great that i have received my refund, however, why not shut off the App as Vendelectric is no longer or prevent payments being taken. I understand the site owners should have updated the QR codes, but i wonder how many other holiday makers just did'nt realise the payment was taken off their card & is 'Held' in their Vendelectric account which they can't use.

I spoke with Lukasz Wozniak in technical help.
He was very knowledgeable about the Rolec Evo charger.
I was having problems with configuring my new EV charger and he talked me through the set up and within minutes had the charger configured and working.
Thank you so much.
I would 100% recommend this trouble shooting service.

Brilliant service from Lukasz Wozniak. He solved the problem quickly and sorted the issue out with no hassle. Great communication throughout and really appreciated the fast turnaround.

The service engineer who resolved the issue was top notch.

Outstanding service from Sophie at Rolec. Their communication has been excellent from start to finish, always keeping us informed and responding quickly to any questions or issues we’ve had. They have shown incredible patience and understanding while working with all of our services, which has made the whole process smooth and stress-free. Anything we’ve encountered have been dealt with efficiently and professionally. It’s been a pleasure working with such a reliable and supportive team, and we highly recommend them.

Max in technical was super helpful and helped resolve the issue.

EVO Rolec support are wonderful, great experience dealing with them.

My experience with Rolec fixing an EV charger at our property has been very positive. Chitoo on the helpdesk was patient and clear when trying to help resolve a no connection issue. When it was clear a site visit was needed it was booked in promptly. The engineer, Paul, was friendly, helpful and great at explaining how the charger should operate. All round, a very positive experience. Thank you.

They were understanding and helpful in dealing with the problem.

I have approached Rolec regarding commercial EV chargers, and have met with excellent technical and sale support, which continued throughout the whole process of my enquiries. Rolec's professional customer care and support led me to choose their products with great confidence. I look forward to be working with Rolec in the future.