Rolec  Bewertungen 

I am in charge of Facilities Management for NNPA. Nobody warned me that an engineer would be out. I wasn't on site last Friday and nobody was expecting an engineer. The problem persists. I want to be aware when the engineer is coming (even an all day appointment would be okay)

I don’t usually leave detailed reviews. In my role, I work with hundreds of contractors day in, day out, and if I were to write reviews regularly, I would honestly spend most of my time just sitting and writing them. However, on this occasion I felt it was important to take a moment to highlight the excellent service I received from Lukasz on Saturday.
From the outset, the speed at which Rolec responds to issues was impressive. We were experiencing a problem with commercial chargers on site, and I was completely unsure how to manage them. Lukasz guided me through the process so clearly and confidently that it was better than reading any manual.
The entire process was fast, accurate, and handled with real professionalism. Lukasz was extremely knowledgeable, and it genuinely felt as though he cared just as much as I did about resolving the issue as quickly as possible.
Lukasz should be a prime example of how customers should be treated. Rolec should be very proud to have an employee of this standard—he truly represents the best of customer service. He should be used as a benchmark for the entire team on how to communicate with and support customers effectively.
Outstanding service once again—thank you, Lukasz, and well done, Rolec.

Such a wonderful help! Many thanks

I’m very polite and professional answering question in a professional way

Technician Lukasz that’s amazing very helpful

Amazing support with great personal skills. I would highly recommend your company to anyone after such a great experience.

I phoned the number on Rolec website and after selecting the option i experienced little waiting time. The Technical support operator called Lukasz answered and was immediately able to guide me through the rest of my setup for an EV charger. Lukasz was clear and friendly. I was able to understand and action his input with ease. I will be using Rolec again. Great product, great service.

Wanted products info on a new EV charger I had purchased. Message on email response same day, questions answered all in good experience and good product so far!

Where do I start, these folks are great!

We had an issue where one of our EV Chargers just wouldn't connect to the network & then the comms module just disappeared off the network. ROLEC arranged for a new PCB module to be fitted.

This was all done within a week, can't fault ROLEC.

chap was pleasent and held on the phone for ages to get through.

I had a balance in a charging account I never used. One email and just an hout later it was refunded to my credit card.

Once the fault was diagnosed, parts arrived quickly, technical help was very good - the main issue is the waiting time to be connected, i was frequently waiting 20 minutes at a time to speak to someone.

Very helpful indeed, took the time to go through my issues and get them resolved while on the phone. Great service 👍

I had a service call from Piotr SICINSKI at 08:15 this morning (Wed 15 ApriL 2026) about our EV charging post. Both ports were not charging - one has been out of action for a year. I have tried to get this fixed many times but Piotr is the first member of the Rolec team to solve the problem. He was polite, friendly, helpful and got the posts working again. Great service. Well done.

All ways find the guys very helpfull in all areas cant thank them enough

Really helpful guy called lucas, went above & beyond to help me diagnose the problem, which I now believe is nothing to do with the charger, but the strings on my car

Outstanding customer service. Very knowledgeable agent and sorted my issue promptly and professionally

I phoned Rolec as I couldn't get our Evo charger to work. Lukasz was fab. He went through it step by step. Found the problem. Lukasz then went through all the ways I will be using it, which is great to be able to get all the answers in one go and one place. No automated robot answers - nothing beats speaking to a human! Thanks Lukasz, you have saved me a lot of time.

Fantastic service from Chintoo today, she really knew her stuff and was able to guide me to getting our 2 EV chargers working again. Super helpful and knowledgeable. Brilliant customer service. Thank you :)

Tech support staff were great they were able to solve my problem.

Sophie form the onboarding team was fantastic. She was a pleasure to talk to and professional helping us resolve a complicated and outstanding issue on our account.