Rugby Heaven Bewertungen 

Great service

Made an order on Amazon for size 13.5 football trainers in black, they sent white ones in size 11 and now are refusing to take the item back. They willingly saw that the item was the wrong size and tried to send it anyways to turn a profit. I will never be using them again.

Have used once and doubt I would buy from here again.
Very tight return policy which isn't great.
Paid £10 in postage costs and only credit note offered after return.

Easy and simple to order first class 👍👍👍👍👍👍👍

I’d give zero stars if it was possible. I purchased a pair of Adidas boots for over £100 and in less than 4 months one had split at the sole. With two boys playing rugby, I’ve 10 years of caring for boots behind me, and I’ve never had this happen. Rugby Heaven slowly replied to each email, after several days of chasing each time, continually asking for more information, more photos, more information and more photos. I obliged every time only to be told it was my fault and I’d not cared for them correctly. Interestingly, I care for them in the way recommended on their website, but they refuse to believe me. I still had one perfectly good boot, and Rugby Heaven had not even seen the boots, so how they came to this conclusion is beyond me. I’ll never use them again. Their customer service is absolutely awful.

That all your products are really good quality at a affordable cost..

Especially the tracking was good and the delivery was good and on time

Ordered online paid £4.99 postage only to wait over a week and then receive a postage fee of £3.50 from royal mail. When i contacted them to get this refunded i was told its not their fault contact royal mail. Very poor customer service!

Bought boots for my son which split along sole and upper within 3 months. Tried to get replacement and sent boots back for review. Prior to sending they asked for various photos which I supplied and it was clear from an internal e-mail, which was included in a response to myself, that they decided from the outset not to replan the boots. Thy claimed 'due to the smell of the boots' they deduced they had not been cleaned and dried properly. Perhaps they expect rugby to be played on bone dry pitches and 16 year olds to have nice smelling feet. I know the boots were cared for properly and not left to rot in a sports bag. If thy had last a season OK but not 3 months. Won't be using this company again.

Great company, order was dispatched quickly and fantastic price on shoes!

Excellent purchase wine table top chiller beautiful design

Bought a gift for Christmas for my partner, that was to small took it back for a bigger size which they didn't have, that's fine I thought id grab a refund and shop elsewhere, to my suprise they refused a refund and only offered a credit note, that was no good to me I don't even live local.
I won't be shopping there again absolute abysmal returns policy unhelpful staff.
So my advice if your buying a gift shop elsewhere.

I was pleasantly surprised with the quick delivery. Normally something ordered from the UK is a lengthy wait time. Nice that the cost of item was in CAD. Unfortunately, FedEx is pretty incompetent and it took a while for us to get pick-up.

Fantastic business first class communication!

Excellent Service, tried Gilet on too small so sent it back for a bigger size. Had refund for the first one really quickly. Will buy again from Rugby Heaven'

Absolutely atrocious customer "service". Currently refusing to refund my order correctly, trying to argue their terms mean they don't have to comply with the law. Avoid at all costs.