Went to the shop, ordered a sofa they said would arrive in two weeks. It's now been over two months, no sofa in sight. Automated system had me wait at home twice (taking two days of annual leave to do so), only to find out it was never coming. The shop blames the warehouse, the warehouse blames the shop, neither are easy to reach. They're over reliant on an automated system that clearly doesn't work. They've outright lied twice. Spoken to multiple people (1 in 10 phone calls answered) including the manager who say they'll personally sort it, but as soon as the phone goes down, they don't do anything. So currently they have over £1000 of my money, and there's no indication a sofa will ever arrive. Read the T&Cs, specifically says they aren't liable for wasted time or loss of earnings. My only option is to cancel the order, which I now feel like I'll have to do (if I can ever get hold of them to do so), and go somewhere else.

I cannot fault the delivery men, all went smoothly.

I ordered 2 sofas I footstool in October 25 I received delivery of these Feb 26 they were very eager for the sale promising this and that one was a price match if it went on sale for cheaper before delivery they would discount of the bill the difference ,in January 26 my sofas went down a £100 pound each and the footstool £80 which in my reckoning is£280 pound discount when I went in February to pay the discount had not been applied but I was promised this would be honoured and given back, stupidly I paid and I haven’t received any discount and now they are disputing it,totally unreputable company only interested in profit and certainly not customer service SCS totally let the staff down who work for them so please be aware of false promises,will not be using them again.😡😡😡
So for some reason the manager gave me a discount which I didn’t ask for then told me about extra discount if the furniture is reduced,WAS THIS BECAUSE HE KNEW HOW BAD YOU ARE AT GIVING THE Discount my order went down in the sale by £280 pounds
The manager’s discount was £180 just be honest you don’t really want to give these discounts it’s just a sales pun.

We went along to SCS to have a look at sofas and armchairs.
We were walking around aimlessly when Gerald approached us and asked what we were looking for. He then took us around the store to try different sofas and armchairs.
He was very informative and commented on how we were sitting and why they were or weren't the best fit for us. We had narrowed it down to two or three. We mentioned about needing the sofa to sit in the middle of the room so we were concerned about trailing wires. He then informed us that they can be battery operated.
Originally we were just going to get a few details and go home to decide but Gerald made us feel so confident in the choice we finally made that we agreed a sale whilst in store.
When he had completed all our requirements he went through everything very thoroughly with us before finalising the sale.
Gerald exceeded our expectations in the friendly, informative and efficient way he assisted us and I dont think we would have agreed a sale if we had been left to wander round the store by ourselves.
Throughly happy with service we received. Gerald is an invaluable member of staff at that store

I was unimpressed with the SCS delivery service.

The delivery time started around 0700-0800hrs. And kept getting moved back. They arrived 0915hrs.

Damage was caused to the property by the delivery drivers. The damage is as follows:
Front door frame chipped and scratched. Requires painting
Bi-fold doors chipped and scratched by delivery men. Unfixable.
Bi-fold door key was bent beyond use in the lock by delivery men.

All damage was avoidable and was due to lack of care and attention. The delivery team did not mention they had caused any damage, even though it must of been obvious to them that they bent a key in a lock and caused damage.

Unimpressed and out of pocket to fix the damage caused.

I have tried to make numerous attempts to get a refund on an armchair that hadn’t even began to be made and have even. Complained to customer support with no acknowledgement. I have visited the store numerous times to get a refund on my cash payment which they are going to deduct 25% off.. despite me spending another £2300 do not deal with this company they do not even acknowledge you just fob you ofc

Delivery driver is very rude he didn’t take off his shoes and bring the dirty shoes on my home carpet he is very un professional person and he didn’t wear carpet protection cover on his shoes , one driver take off his shoes and other driver refused how many germs with his shoes please take the action against that driver unfortunately I was not at home on that time other wise I will send him back I don’t bother about these kinds of peoples.

I raised the below complaint on 6th January.
I have made two further calls and been promised a call back from both the warehouse and the store.
As expected I have not been contacted.
This is another example of the poor customer service my parents have received from this company.

My parents moved into a new apartment to accommodate my dad who was diagnosed with bladder cancer.
They moved in May this year.
I visited your Solihull store with my mother and placed an order for a new sofa in March.

The sofa and chair was delivered on 8th May, to this date the sofa and chair has had to be replaced 3 times due to being faulty.

This has caused my parents an enormous amount of stress especially with their current health issues.

The third replacement was delivered and I had a call from my mother who was extremely distressed with the delivery experience.
Which left my mother in tears.

This has caused me to finally raise a complaint, to treat vulnerable people in their 80s is not acceptable.

There have been missed deliveries.
Cancelled deliveries due to an admin error where my mother was asked for payment when was paid in full.
Rude unhelpful delivery person.
Unnecessary stress.
Damage to a key by the driver.
And ultimately two faulty sofas and chairs.

The delivery guys were spot on couldn’t be happier about the delivery guys, they were polite and respectful.

Received text & phone call to give approx arrival time, which was kept to. Sofas placed in position requested, reclining function tested before departure. Quick & efficient service. All good.

Great service, kept fully updated all through, very helpful and polite delivery crew, highly recommend

Good delivery but not good communication of payment of sofa so delayed delivery and marks on sofa when delivered but overall nice sofa

The delivery men was first class very respectful thank you.You done a marvellous job 👍👍👍👍👍👍🏻👍🏻👍🏻👍🏻

Showroom visit was really useful to see the styles, sizes, functionality of the sofas. Staff were helpful and not pushy.

Delivery took just under 12 weeks and slightly ahead of schedule but you're given estimated delivery times before you buy so whilst long it was not unexpected

The delivery team were great. Communication was very good with calls to update on ETA in addition to texts and emails about it

Installation of 2 power recliner sofas took just a few minutes and I was left with care instructions and cleaning aftercare gear

Very good service 👏

Kept me informed of delivery date,day before notified me of time slot,morning of delivery rang me to say they would be with me in 30 minutes.3 man crew,very professional and helpful.

Our brand new sofa has been delivered the delivery men were lovely but my new sofa is damaged the driver took pictures we were so excited for our new sofa

Helpful store staff,wide range of sofas to choose from. Good quality.
Delivery was on time ,great communications so we knew exactly when to expect the delivery. The delivery guys were great, very efficient , protected our hall floor and generally took care in the delivery and setting up. Good job.

Great communication from everyone Our furniture came on time as promised The delivery guys were great very professional friendly worked very quickly and now we have a very comfortable three piece suite great service from SCS start to finish

10/10*
Very happy with delivery guys, kept me informed and sofa came a few days earlier then we thought it will.
They phoned 1hour earlier before they came.
Highly recommended.

Helpfulness of shop and delivery staff. From start to finish was professional and helpful, as well as the multiple prompts about delivery to keep me updated and being able to track the truck. Even the delivery staff calling an hour beforehand to inform we they would arrive within the hour gave a personal touch despite also being able to track the truck. Once placed they not only got rid of the rubbish but asked if I was happy with the placement before finishing. Made what has the potential to be a stressful experience an easy one.