Seatfrog Bewertungen 1 224

EDIT: they now refunded me the fees so I couldn’t take them to court over this. It is clearly against the Digital Markets, Competition and Consumers Act 2024, which came in to force April 2025.

Seatfrog added a £3 "platform fee" after showing the initial auction upgrade price — twice. This kind of “drip pricing” likely breaches UK consumer law. The Office of Rail and Road (ORR) confirmed that mandatory fees must be included in the upfront price, not just added at checkout.

I’ve submitted a formal complaint to Seatfrog to claim my £6 back.

If you’ve been charged, search "Correspondence with Seatfrog regarding the transparency of online rail ticket fees" and ask for a refund — you’re probably entitled to it.

Pointless system,

Bidding ends up coming close to or exceeding for first class advance booking price, and bidding you don't know whether you'll get the upgrade until the last minute.

Booked 3* upgrades for Grand Central to supposed first class. Turned up to find people sat in my seats, first class that was at best standard class of other providers and seats that were scattered around the carriage. At one point we thought it would be better to go back to our standard seats. The first class offering was a hot drink plus a cereal bar and prepacked hard mini pain auChoc.... Please!
If that's first class then I hate to think what standard is.
Upon contacting SF I was told to go away and contact Grand Central- I ask what are they going to do about it really? My upgrade aspect is with SF not the train company.

As plenty have said, avoid the company and buy a ticket to upgrade when you're on the train and have seen the offerings -cutting SF out

Efficient and professional, thank you

I had to cancel a booking with SeatFrog, and the response was immediate. Full refund (minus a £5.00 admin fee, which was a bargain). Thank you Molly! I managed to rebook the journey later, and was immediately offered the option of an inexpensive upgrade to First Class! Thank you SeatFrog for exceeding my expectations!

Used an auction to upgrade 2 tickets, seat frog somehow thought it acceptable to provide tickets in two different cars and then when asked for a refund as travelling with my wife and wanted to sit together, they point blank refused and had no ability to understand why I would expect 2 upgrades tickets to be sitting together, what if I was travelling with a child for example, totally lost on them that point and they refused to offer any kind of refund or change tickets. Having used them for a number of years, albeit only when travelling alone, I am stunned at the lack of understanding and poor customer support. I have closed my account as I cannot support such a company that has no idea how to treat customers fairly.

Don't believe it. They will choose different timings. I have booked the ticket using seatfrog. They gave me ticket departure at 11:30 and reached the station at 12:45. And return ticket at 2:30 and reached to town at 3:35. I don't have even one hour in between 😔😕

Seatfrog promise to provide your seat 24 hours before departure. 6 hours before my first departure and no news but money taken weeks ago. No idea whether we can travel or not today - called Avanti and they said not their issue and Seatfrog not available so be very careful if booking with this company

The WiFi on the train network is so rubbish when you try to make bids after being gazunped it just times out! I wouldn’t bother unless you know you are on a line with decent connection (train WiFi is generally pitiful too) - so disappointing to say the least

I’ve been using Seatfrog for around 18 months. I am not a fan of apps generally, but I have found theirs easy to use and efficient. More importantly, on a few occasions when things have gone wrong, they are super responsive and helpful, which I find is rare these days. They offer to help and then they actually follow through, always keeping me informed. Most recently, something went wrong which, as it turned out, was entirely my fault, but still they cleared everything up and went far beyond what they needed to do. This really is an unusual level of customer service in this day and age and is most appreciated.

Just received notification that with 2 days before I travel there will not be enough upgrades available, I need 2 upgrades, but can only bid on 1. What a load of rubbish. Don't waste your time, travel at the weekend when an upgrade is only £25 or just buy a first class ticket anyway. By the time you've added platform fees there's almost no difference in cost. Cancelled bids, won't use again.
Avoid with Great Western.

Excellent service received from this company. I had a couple of queries which I raised separately, both were almost instantly replied to in a professional and friendly manner.
On obtaining an upgrade, the ticket was instantly forwarded with clear instructions as to how to use it.
Overall a first class experience all round and I will definitely be using Seatfrog again and recommending to others to do likewise.

I needed help with managing my ticket. They were on it so quickly and got me sorted. Great.

The quick response and courteous reply from Eibhilín made the whole experience so much easier and satisfying.
Very professional attitude which has given me great confidence in SEATFROG as an organisation with real substance.
Well done Eibhilín

Eibhilin was exceptional in answering my questions. It was a real pleasure dealing with Seatfrog.

With a longer journey than we would usually take we decided to try for an upgrade. Outward journey was fine with LNER but massive issues on a 78.00£ upgrade. Basically Seatfrog wanted nothing to do with resolving the abysmal LNER service and wash their hands of any guarantee of quality or civility.

1st time use. App showed ‘winning’ bid for 2 1st class ticket upgrade. At end of auction period details vanished from App. No update on App on result of outcome so assumed we’d not ‘won’, travelled in original seats with original tickets. Email came through towards the end of our standard fare journey just prior to reaching our destination “Yes - upgrade unlocked. Congratulations. Behold, your First Class upgrades 🥳️“ £100 wasted! 🤨 ☹️😤

Great experience. I used SeatFrog to upgrade to first class on two LNER journeys. I managed to get 2 instant wins which was great and much cheaper than buying an upgrade normally. Will be using them again in future for sure.

Top tip: one thing that wasn't clear from their site was that if you are on LNER and you don't like the seat Seat Frog have assigned to you, you can go make a seat reservation and choose your seat through the LNER website, you just need your Seat Frog booking reference

How can you bid or 2 seats then less than 48 hours before travel there only one seat available.its a con just by 1st class out right cheaper .just bought 2 new tickets though great western for a little bit more than what I paid for my original standard tickets.

I've used Seatfrog many times, but I’ve noticed that in recent weeks the prices have gone up by over £10, even when the Avanti fare remains the same. At times, the upgrade cost is not far off or even equal to the price of an Avanti Advance First Class ticket. There’s hardly any real saving anymore. It feels like it’s just down to greed now.