Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Mehr ansehen
Unternehmen hat geantwortet
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Unternehmen hat geantwortet
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Einbruchalarmsysteme
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Lieferant von Brandmeldeanlagen
- Sicherheitsausrüstungsgeschäft
- Sicherheitsdienst
Über SECOM Plc
Vom Unternehmen geschrieben
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Kontaktinformationen
52 Godstone Road, CR8 5JF, Kenley, Vereinigtes Königreich
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Hervorragend
3521 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Timely service
17. März 2026
Antwort von SECOM Plc
Good afternoon
Thank you for taking the time to review us. We really appreciate the positive feedback about our service.
Kind regards.
Lorraine.
Excellent service
We have been with Secom since they took over from Ambassador in ?2005. We have had excellent service from the engineers during the annual check on our system, and cannot fault their care,
18. März 2026
Antwort von SECOM Plc
Hi Peter
We appreciate your long-term loyalty since 2005. We're happy to hear that you've consistently received excellent service from our engineers during your annual system checks and value their care. Thank you for your positive feedback.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Mr Hallam
We're happy to hear that our service was punctual, informative, and courteous. Thank you for sharing your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Very helpful engineer
17. März 2026
Antwort von SECOM Plc
Hi Mr and Mrs Cornelius
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer very helpful and this feedback will be passed on.
Kind regards.
Lorraine.
The engineer was great no problems…
The engineer was great no problems there but we were not informed of the appointment again despite several requests for you to do so before booking.
16. März 2026
Antwort von SECOM Plc
Good afternoon
We're glad the engineer provided good service. We apologise that you weren't informed about the appointment despite your requests. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.
Kind regards
Lorraine
Excellent service
Excellent service. Engineer arrived on time. Friendly ,helpful and efficient. Couldn’t ask for more.
12. März 2026
Antwort von SECOM Plc
Hi David
We're happy to hear that you received excellent service. It's great to know the engineer was punctual, helpful, and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Andy
We're happy to hear that our engineer was on time, efficient, and knowledgeable. Your positive feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
SECOM Alarm Check
The SECOM Engineer who visited our property was very friendly, polite and efficient at all times while checking the alarm system. He was a positive representative of your company.
Chris Lowe
12. März 2026
Antwort von SECOM Plc
Hi Chris
We're happy to hear that the engineer's visit was a positive experience. It's great to know he was friendly, polite, and efficient while checking your alarm system. We appreciate you recognising their representation of our company and will share this with them and their manager.
Kind regards.
Lorraine.
Servicing the alarm system
Kyle Lynn the engineer who came to service the alarm system was friendly, efficient and professional and did his job well.
4. März 2026
Antwort von SECOM Plc
Hi Mrs d'Aigremont
We're happy to hear that Kyi was friendly, efficient, and professional while servicing your alarm system. We appreciate you taking the time to leave your feedback and will ensure this is passed on.
Kind regards.
Lorraine.
Our usual man came in to service the…
Our usual man came in to service the alarm, as always great service and a lovely young man.
4. März 2026
Antwort von SECOM Plc
Hi Lorraine
We're happy to hear that you had a great experience with our service engineer. We appreciate you taking the time to share your positive feedback with us.
Kind regards.
Lorraine.
Quick & competent visit
Professional and friendly engineer who competently carried out the necessary checks
3. März 2026
Antwort von SECOM Plc
Hi Tim
We're happy to hear that the engineer was professional and friendly and performed the checks competently. We appreciate you taking the time to leave your feedback which will be passed on.
Kind regards.
Lorraine.
very informative when asked questions
very informative when asked questions, very pleasant nature, quick and efficient in the work carried out
4. März 2026
Antwort von SECOM Plc
Hi Mr Butcher
We're happy to hear that our engineer was pleasant, informative and efficient. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Feedback
The email we received prior to the visit was misleading - it sounded like we had booked a call as we had an issue with our alarm. There was very little notice given that the service was taking place.
2. März 2026
Antwort von SECOM Plc
Hi Diana
We appreciate your feedback and are sorry the email caused confusion regarding the service. We'll review our communication process to ensure clarity and improve notification timing in the future. Thank you for bringing this to our attention.
Kind regards.
Lorraine.
Excellent service
The service engineer who visited was really excellent, very proactive and friendly. Very impressed.
3. März 2026
Antwort von SECOM Plc
Hi Mr and Mrs Gerold
We're happy to hear that the service engineer's proactive and friendly service impressed you. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Good morning
We're happy to hear that you found our engineer friendly and polite, and that they explained everything clearly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Exceptionally polite and attentive…
Exceptionally polite and attentive engineer is an absolute credit to Secom.
2. März 2026
Antwort von SECOM Plc
Hi Tim
We're happy to hear that our engineer's attentiveness stood out. It's great to know they left such a positive impression. Thank you for your feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Hilary
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and this will be passed on.
Kind regards.
Lorraine.
Friendly and efficient
25. Februar 2026
Antwort von SECOM Plc
Hi Mr Jewell
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and efficient and this feedback will be passed on.
Kind regards.
Lorraine.
Excellent communication
Excellent communication, the Engineer, Dylan, was a really nice lad, courteous, polite, very professional and obviously like his job!
Carried out the service explaining what he was doing throughout the time he was on site.
25. Februar 2026
Antwort von SECOM Plc
Good afternoon
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the engineer's communication, professionalism, and service. It's great to know that their explanations were helpful. Thank you for your feedback which will be shared with Dylan and his manager.
Kind regards.
Lorraine.
Secom are providers for a number of…
Secom are providers for a number of premises with which I am involved and have always given good service
25. Februar 2026
Antwort von SECOM Plc
Good morning
We appreciate you taking the time to share your positive experience. We're happy to hear that you've consistently received good service from us across multiple locations.
Kind regards.
Lorraine.
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