Sequence Bewertungen 

Parasites preying on the vulnerable.
Absolutely appalling, seeing some of communications made to tenants.

Atrocious company who lie constantly about a variety of issues.

I would give no stars, they are frankly useless. Part of William H Brown Estate Agents, also useless.

No heating for 3 months
No cooking facilities for 2 months
12 months on garden refuse from previous Tenant still in the garden.

I paid £14K upfront...the agent, Sequence and the landlord have frankly abused me. Awful experience.

I have been a tenant under a wounderul landlord for 6 years. Sequence have almost cost us our tenancy for the 2nd time due to not communicating with her with a late payment and misreporting damage to the property. I am so livid and the management with this company.

If you’re looking for an agent to rent out your property my advice would be STEER CLEAR!!
As a private landlord I always choose my own tenants and manage my own properties. On the one occasion I needed an agent in the past 10 years it’s been a complete shambles.

They chose a tenant who clearly couldn’t afford the property, failed to obtain a guarantor (as specified by me), and still owe me the balance of the fee after 7 months of asking!!

I’ve had to end a 12 month AST that they organised 6 months early because the tenant couldn’t afford the rent and the whole episode has been a very poor experience.

Complaint is pending!! My advice would be do not use this agent as they do not take due care when choosing tenants for other people’s properties.

This company is a nightmare. We had a fully managed let property with them. - The branch were brilliant which is why we went for fully managed but the property management is basically a call centre and they do the bare minimum. When the tenants reported a leaking roof of our property it took them 12 days to inform us of that and months to organise a repair. We subsequently discovered that the tenants had been reporting issues that Sequence didn't inform us about. Even when they did inform us and we agreed to repairs they didn't action the repairs and the work didn't get done. Trying to talk to some one to sort it out is also a nightmare; it was always someone else's department/fault. We took them to the Ombudsman who agreed with us that the service was below what should have been expected. We have only recently received our deposit back despite the tenants having left 8 months ago and it is missing £300 that has been retained. - Although after 8 weeks no one has been able to sort out why it has been retained. If you value your sanity definitely don't use

Absolutely Incompetent. Avoid at all costs!
Their lettings management service is a complete joke. Instructions are not acted upon, tenants deposit money has been witheld even though I have instructed them to return it. Dealing with Sequence and William H Brown has been a complete nightmare.

I don't recommend you accept a mortgage broker through sequence or buy a house using their in-house conveyancing solicitors. They used one of the worst solicitors going and recommended that I use them as it would make the process easier. Never have I been told a bigger lie! Sequence then took £350 off me to hand to their garbage solicitor for searches that never transpired due to their incompetence. Needless to say I found a new solicitor that knows how to do the Job. I also paid over £600 for a mortgage broker through sequence which was a waste of money. I'm paying way too much for a number of insurance policies arranged by my mortgage broker who is supposed to find the best and cheapest deal available. Instead they pick the best deal for them based on the commission they get paid. Avoid, do the work yourself, you'll save much more.

Sequence has not paid our invoice for unblocking a toilet back in February at one of their let properties in Bounemouth. They just keep saying it was paid on 5th May. Payment has never been received and they are not able to send proof of payment. Just lies and cannot get put through to anyone to help. Stay well away if you are a contractor.

Brown and Merry Tring.
But then somehow sequence homes get involved.
Terrible support.
They take months to get tennant issues fixed and dont communicate with the landlord.
Let me share my recent vent to them

You really pi55 me off.
You send me a message on 5 May, I respond on the 7 May.
You do NOTHING for a week.
Then tell me the tennant is not in arears.

During that week I have contacted the tennant.
The tennant has had to go to your local office.
Where YOUR companies accounts department have not allocated the money correctly.
They then fix the problem.

ALL BEFORE YOU HAVE EVEN LOOKED AT THE PROBLEM.

YOUR COMPANY IS SLOW TO RESPOND TO TENNENT REQUESTS TO FIX THINGS.
MAKE NO EFFORT TO GET THE RIGHT CONTRACTOR, ANY CONTRACTOR AT ANY PRICE WILL DO AS IT’S THE LANDLORDS PROBLEM NOT YOURS.

AS I SAID YOU AND YOUR COMPANY HAVE REALLY PI55ED ME OFF.

I don’t expect you to escalate this to your manager or anybody higher up.
You will just ignore it and hope the unhappy customer will just keep using your services.

Sequence have a number of brands and so please ensure you know who you are dealing with. I let my flat through the Brown and Merry Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid this company at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. Please avoid B&M and Sequence at all costs.

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments. After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints. Don’t use them.

I am a multi-property Landlord, and I expected a decent level of service from them; sadly, it turned out to be a complete nightmare. Stay away from Allen and Harris, as the fully managed services are carried out by Sequence. Silly me, I should have investigated before signing the contract and reading Trustpilot feedback would have saved me from hell too!

They have left the file on my property sitting around for ages without doing anything with it.
Property sold in January and now April, not much further along than when first sold.
Constant chasing from estate agents with no action on their part.
Lots of excuses, saying file under review, questions will be raised and solicitor away (to name a few).
This is the exactly the same as before when was involved with them in selling my house.
This time I haven’t used sequence due to their bad history, but my buyer has, and it’s resulted in another frustrating time for me!
Would ideally give this review no stars.

I was an employee for this company for over 15 years and thought I would put down a couple points customers should be aware of.
- Conditional selling is drilled in to all sales staff from day one of their employment. Area managers / Mortgage managers will call and shout at staff if they sell a property to a cash buyer or somebody doing a mortgage elsewhere and they need to justify why they sold to this buyer ( even if they offered more money ). Properties are always shown on the first day to mortgage buyers and then to cash buyers at a later date. The company pretends publicly they discourage this sort of behavior but is actively pushed from the top.
- I heard from my lettings colleagues that the company subtly take 20% from all invoices they charge landlords for. They get around this not being in the terms of business by having an agreement with the contractors not to charge more and taking it from the contractors directly. All contractors would then ignore this and add on 20% to the bill so the landlord ends up paying a lot more for all works.

I moved out almost 2 months ago. I got my deposit back last week after 6 weeks chasing. I’m still waiting for a refund of £371 for overpaid rent and have spent an hour on hold to their accounts department every day for 3 weeks. I have never managed to get through. We have been with sequence for almost ten years and they’ve always been terrible.

We moved into a house where all doors had been removed and are still waiting for them to be replaced.

Fantastic service until you sign the contract.
Unfortunately, after that, you will be ignored and forgotten, and no one is willing to move a finger to address issues at the managed property, including things that were promised before move in date.
Just another estate agent. We all know what this means.

2023 Update.
The broken dishwasher that meant to be fixed before our movie in date was repaired from our own pockets. As the contract indicates we have a right to full reimbursement within 14 days.
After roughly 3 months we still haven't had our money reimbursed and being completely they are ignored by this management company. Complete joke of a service.

Can't recommend enough that you avoid this company.

March 2023 update.
The kitchen cabinets that were water damaged before we moved in in September 2022 finally replaced. Dishwasher still doesn't work properly and Bernard Marcus keeps ignoring us.
Sequence Home meant to be managing this property...

They never answer the phones.

I am not sure if it's their phone systems, or they don't have enough members of staff, but getting in touch with them is very hit-and-miss.

I've been on hold for hours, before just giving up in the end, and have to call other branches around the UK, just to get in touch with someone.

Email is no better.

If I could rate them less than a 1 star they are the worst company ever I've had multiple problem's with the house I have been renting and have had these ongoing problems since I first moved in one major one being my front door to which it doesn't lock and have been reporting it constantly keep getting told that other people will be out to do another quote as the landlord didn't want to pay, my shower has been broken since May last year and still has not been fixed I had a leak also that was reported but was told that it was all my fault I had to pay for it and that the landlord won't fix the shower till I do so I had also found loads of black mould in a downstairs cupboard to which I found out used to be a downstairs toilet and there is a plumbing hole that hadn't been covered up and their was cardboard in there which was mouldy from it and it was all up the walls. I am due to end my tenancy 2nd march and nothing had been past over to the estate agents to inform them of this so the communication from sequence is absolutely subliminal. I wouldn't reccommended the company to anyone or the landlord that I have either both are absolutely shocking!!

The entire business management is managed so poorly that I am amazed how they are still in operation. I am a landlord and used William H Brown (Sequence Home) as a lettings agency to fully manage my property. Whilst the front looks professional, but once onboarded with them, the full management service are sub-standard. They are slow in responding but when they needed the money off you - it is on time. Custom them if you want to be scammed with false promises.