Sequence Bewertungen 

The staff are incapable, slow and rude. I've reported several issues - including a broken fire door - and they still haven't fixed it 7 months later. They are dangerous.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

A force to be reckoned with. Definitely not for the weak hearted. Don your armer and get ready to fight. This is the most inept company I’ve ever come across. They will lie and deceive to cover their tracks. I’ve completed my stage 1 and stage 2 complaints and now my complaint is with the Ombudsman. This company have caused damage to my property because of an ongoing leak they claim to have repaired and for which they invoiced me. Lucky for me, my private plumber has found the profuse leak in the same area the agents claimed to have investigated. So, now I have my evidence. I won’t stop until I get back what I’m due.

Don’t give up to those who have been mistreated by Sequence. I’m not understanding how they are still operating with the deplorable service they are offering. We all need to team together to get them out!

Where to even start. It's literally like every individual which works for this organisation is hired specifically for their ability to be rude. Every single person I've had the misfortune of communicating with at the Birkenhead office Merseyside is genuinely the rudest imaginable person. They'll talk down to you, they'll talk over you, they'll promise to call back, they'll promise to do things and never do them but more importantly every single person that answers a call will treat you like you are genuine dirt on their shoe.

Carol Walton in the Allerton Road Branch is amazing and provides an amazing service Throughout! 100% better than Move Residential and Entwistle Green! And Costa is amazing too!

Why am I not surprised to see the abysmal feedback? The mortgage advisor from Sequence was very responsive until I paid, and then never answered his phone again for 5 months. He barely replied to emails and did a very poor job. I had to spend hours on the phone with the lender because he was not doing his job.

Wish the last agent who handled Northampton was still there,
Since Jamal or Jamil I think it was left sequence it’s been nothing but unpleasant I never get a reply or no one gets back to me I am having to constantly chase the agents when I am in need of urgent assistance it is unacceptable how things are being handled at least with Jamal was there he would get back to us or return calls or emails he always kept us in the loop of how things were going and of any changes that were happening.

Why am I not at all surprised to see this company has 1* reviews across the board. God knows how they are still in business!

If you are planning on going through them, Brown & Merry, any other name they are trading under, DO NOT!

They are disgusting, as are their landlords (they do not care about their properties and are too cheap to maintain them).

Prepare to go back and forth for months (as we have for 8 months) while they lie through their teeth about fixtures happening "soon" and then outright denying them altogether.

Nevermind having three young children, they care about nothing and nobody as long as the rent is being paid.

If you withhold the rent, you will be emailed 3-4 times a day by the entire staff, it is the only time they budge - but even then, all you are met with is lies.

They are utterly disgusting, the most unprofessional and irresponsible group of people I have dealt with and I hope whatever regulatory board they are under shuts them down so they do not make anybody else's lives hell.

They are nice on the phone BEFORE you sign the contract, once the deal is done, that is where the customer service ends.

We were assured that if we put our complaint in writing to them (for horrendous and unprofessional service, financial loss and catastrophic emotional distress) that we would be refunded our fee. It has been 20 weeks and we get the same daft email from their complaints team saying they don't have our costs info .. then they do, then they don't, then they do. They are an utter joke, AVOID AVOID AVOID

This review is with respect to the Sequence Liverpool office.Their attitude towards Tennants is totally unprofessional,disrespectful and wholly intimidating.I have been dealing with these people for over 4 years and even after my complaints to their hierarchy , nothing has changed.Steer clear of them if you can.If l could give zero star rating that would be my choice.

If I could give them a 0 I would. Can’t sort anything out, say they will call back and then go home. Rude and just useless.

I’ve just had the worst mortgage brokerage experience ever. I was misinformed and duped into paying exorbitant fees for what seemed a genuine mortgage offer only to be told in the last minute they couldn’t go ahead with it over information they already had prior agreement and payment but chose to bring it up as an excuse to justify why they can keep my fees which are Jon refundable. They either are very good at legally ripping people off or are so incompetent that they mis-sell products they can not guarantee. I’ve parted with £1108.00 for nothing. I had a mortgage in principle and gave all my personal and financial information only for them to withdraw at the last minute based on some baseless speculation about my savings. At a time when nurses are striking over pay and substandard living conditions, what a blow from these unscrupulous financial predators.

So today I find out that not wanting to pay their tenancy renewal fee ( no point, rent hasn't changed, tenants are happy to stay and prefer flexibility of not being tied to a fixed term) that's its going to cost me a £190 plus vat fee just to let it go to periodic. Nothing's changing, they are still getting their monthly management fee, they just had to send out letters to me and the tenant and their fee for that is £190 plus vat.

We had a property let by William H Brown in Loughborough. The administration was handled by Sequence Homes. They'd handled the flat for 6 years and we'd been fortunate to have very good contacts at both WHB and Sequence. Both of whom left a year or so ago. Sadly the service has gone dramatically downhill. Our property manager at Sequence was worse than useless. 'Incompetent' is too kind a word to use. They failed to do an inventory between tenants and blamed us for not instructing them to do so, despite the fact that it is stated in the agreement they would do so, unless we wrote asking them not to; which we hadn't. They were therefore in breach of contract. This resulted in considerable problems with the utilities providers as there were no meter readings, etc. between tenants. We also have no record of the condition of the property before our current tenant moved in.
We have moved the management to another company in Loughborough who are a pleasure to deal with but they are also experiencing the incompetency of Sequence. They have so far been unable to have the tenancy deposit for the flat transferred. We are also still waiting (a month later) for the maintenance float held by Sequence to be refunded, despite the fact that our account is now closed. Good luck to anyone who has the misfortune to deal with them....... One positive point is that Sequence Client Accounts staff are very helpful.

Appalling. Over several years the property management lied to us and lied to our tenants. They kept us from speaking to each other. They wasted our money with their 'minimum spend' technique which patched up problems rather than solved them - resulting in bigger costs for us down the line. The quotes they got for work were consistently high and I had to double check everything. The emails we got were 50% gibberish, and I'm still discovering from the tenants the full extent of their incompetence. Avoid.

1 star only because you cannot comment without doing so.

I have a rent property next to me property managed by them and William H Brown of Bridge Street, Northampton, Very poorly managed should I say.

Well we a had a illegal HMO before which they did very little about but finally the people moved out NO thanks to William H Brown, no yet again I have been reporting the same thing again now for over 12 months and still they don't care.

I was told by the property manager this time last year it was a Couple and 2 Kids, well from August 21 until September 22 the lady and kids were not here the lady was here for around 6 weeks in that past year, all the other times it's been men 5,6, sometimes even 7 most have white vans.

Well as it stands now there (2 women) (2kids) and (3men) in a house that I was told was (2 adults man and woman and 2)

The experience of letting out my property through Jones & Chapman/Sequence Homes on the Wirral, has been extremely awful and stressful to say the least.

The property management team was unprofessional, discourteous in all respects, and in my view to be inexperienced.

Sequence Homes would often arrange to carry out repairs on my property. They had been duplicating work that had already been done, e.g. fitting CO sensors when they already existed, boiler service and gas safety check when one had already been done. After insisting many times, they sent some, but not all the receipts. The tradesmen they hired, I have very good reasons to believe, caused damage to the boiler, and then charged me nearly £600 for this.

On one occassion, when I called up accounts to ask for clarification on some of the deductions from my rental with regards to work done, I was informed by Accounts that they had no receipts and could not provide me with any. Also, I was informed that the Accounts department did not query the charges, but just hit approve on every invoice charge that came through from the property manager.

The result has been a grand confusion, leading to lots of stress. I have had to keep track of every email, as Sequence Homes on many occassions would often feign memory loss and make deductions from the rental without notice. This in turn, has increased the amount of time that I have had to put into documenting emails, when I was actually paying 12% fees for a full property management service. This had resulted in a lot of lost time and continual stress for me.

When I reported this higher up with Jones and Chapman who had arranged the property management and the lettings department, there was absolute silence and no response at all to my repeated complaints. I was later told by one of them that they had been just "watching" the exchange of emails to see how it all went, rather than intervening.

Sequence Homes currently owes me £455 i.e. £255 plus £200 as the hold in all, but are refusing to pay this back for no reason.

I am extremely disappointed with the service and have now decided to move on to another property management company.

I think the overall score of this company says it all. What more can I add? It's only been two months working with them and I am already fed up. They keep talking about the landlord when it comes to do their job. They only answer our calls and messages before the closing time or close to weekend to postpone everything. Rude and unprofessional staff. Very pleasant when it comes to take a payment only.
They really need to improve their way of managing situations and start taking their jobs seriously. I am working with customers and different departments every day, just like them and I wonder how this type of behaviour is even allowed in their company. They find all kinds of excuses instead doing what's needed. I made the house look a lot better since I moved, we repaired many things ourselves but we are not willing to invest more as this is their responsibility. I am sure the messages coming "from the landlord" are not accurate nor the messages sent to him. It would mean he's unreasonable which I doubt.

Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity

if i could rate 0 starts i would. Never provide updates despite me regularly ringing to complain. Moved into a property 2 months ago that has since been found it should not have been put up for let in the condition it is in (massive under floor leak with dirty stagnant water that is a health hazard) and told i cannot get out of my contract for the remainder of the 10 months and the "contractor will speak to the landlord to see what can be done" yet I am still never updated. Would never recommend them to anyone and when i have to next look for a property will actively seek ones that these are not tied to. awful service.