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It is a simply waste of time to use smartgiftsolutions! This site should not exist anymore!
I have placed a birthday gift order on the 9th with the wish to be delivered on the 15th. Well, the 15th passed and there was no gift delivered, no phone, nothing. When I contacted smartgiftsolutions I got a reply by writing that the order was damaged by the driver and it was decided to be returned to source (sic!).
I wonder if I would have not contected smartgiftsolutions, probably they would just forget about it. So be aware!
I recognize that this is my solely fault since I have not read the reviews about this place. After reading on four reviews sites, it appears that many customers complained about bad experience.
However, the order is not yet delivered, it is expected by the end of today.
Coming back: the order has still not been delivered as promised. Never use this place for anything!

They only send one email stating “Your order has been received and will be processed once payment has been confirmed.” No dispatch or processing confirmation of any kind so good luck even guessing when your gift will arrive. And then when you raise it with them and leave a review about it they repeatedly lie and say that email is a dispatch confirmation when it doesn’t even say it’s been processed yet...

Thank for helping me make my wife’s anniversary special all arrived in perfect condition and exactly as described you exceeded my expectations and I will be using you again and highly recommend your company

Excellent gift services - fast delivery and excellent response

Very pleased to have found Smartgift and such a beautiful website, so easy to use and well organised which made it very easy to send a gift to my auntie.  Fair pricing and excellent customer service made it a joy to order from them, thank you so much.

My item did not arrive next day - was sent by Royal Mail and more than week later on the tracking still no delivery. I didn’t want to ask my friends have you received my gift so contacted Smart Gift. They tracked the gift and advised me that no tracking was on the system and that I contact the recipient before they would send a replacement. I contacted the recipient and embarrassingly they had received their gift next day. They were thrilled and so was I. I was reassured by Smart Gift and would use them again - the lady I spoke to had a lovely telephone manner, thank you for your understanding- I will return!

Order a cheese hamper for a get well gift which arrived very quickly with amazing presentation. 10 out of 10 to me and the makers.

I have always used Smart Gifts and send lovely hampers which are well packed and presented. Top service, and excellent prices with fast delivery so would highly recommend them. I usually depend on them for Christmas gifts and use them a few times throughout the year too. Thank you very much.

Smart Gift Solutions has a selection of gifts more extensive than I have seen on most other gift websites. I love the artisan nature of the products especially selecting quality ethical products from their bespoke hamper service.  The dispatch was totally smooth and my friend was delighted when her surprise arrived in the post. I will most definately use this company again and am more than happy to recommend.

I have used this company every year to send Christmas gifts to all my friends and family and they have always  been overjoyed - I actually get asked if I'm using the same gift company again each year!! I use Marks and Spencer, and sometimes I find little gems on Notonthehighstreet but I love this company because they allow you to make up your own hampers.  This services also gets better and and better each years.  This year I added personalised mugs which has been fantastic.

The packaging is always beautiful, the printed ribbon is free and makes all the difference.  I do trust that if anything ever goes wrong they will put it right without any fuss.  

The only think I would say negatively about them is that it's not always easy to get through on the phone but emails are answered almost immediately and they are available most of the time on their online chat.  

I've got in early this year with all my bespoke hampers and they are all beautiful I cannot wait to hand them out.  

Your a star of a company but I don't understand why you don't offer Christmas cards at this time of the year.  Please can we have a range of Christmas cards - although the new christmas mugs have been wonderful. 

Keep up the good work and you will always be 5 stars as far as I'm concerned

Had a great experience with these guys. Online chat facility ran smoothly. Personalised a wine bottle and really loved the outcome. quick delivery and tracking!! will definitely be back!

Delivery time good, presentation good.Cost reasonable. BUT. I ended up paying for items I did not want. Out of seven items two were changed. The lovely pheasant pate I ordered was changed to liver .Also the lovely sesame seed crackers I ordered to accompany the pheasant pate were changed to olive ones. Not what I wanted or ordered at all.I ordered on line and my point is other websites can advise when items are out of stock so why not this one. They do have the right to substitute items but a quick text or phone call could have sorted this problem. I could have opted for Salmon pate instead of liver. Assuming they had that in stock of course. In fairness they offered me a refund but it was too late by then,the gift was being taken abroad by my son. I feel that a quick contact to advise me I was not being given what I had ordered and paid for would have enabled me to look elsewhere, but then they would have lost my order wouldn't they????

I placed an order for overnight delivery and 5 days later the order is still showing as 'processing' and hasn't been dispatched. I've tried calling to chase this and only get a voice mail. Left messages too and emailed and had no response. Starting to wonder if this is a scam.

I wanted to buy a hamper as a last minute present, but I wanted to be able to mix the contents and I was very pleased to discover that I could do this on this website, where I could build my own hamper and add what I wanted to the wicker basket. This was exactly what I wanted to do, because the hamper was for two people with different tastes. I chose the gifts to go in the hamper and even found a voucher for a discount, so I was very happy. However, I had never used this company before, so checked the website out on Trustpilot and was very disappointed to see all the negative reviews. However, I decide to carry on with my purchase as I could find nothing else that fitted the bill. I was very happy when my hamper turned up just 2 days later, even though my order had missed the deadline for the 2-day delivery. The hamper had everything I wanted in it, was beautifully presented and came in a sturdy box. It was delivered by courier and the driver took his time with the delivery, waiting the for door to be opened and checking he had the right addressee, before completing the paperwork. So despite all the very negative comments, I am full of praise for the company, the quality of their product, the speed of the delivery and the courtesy of their courier driver. A very pleasant buying experience, so thank you to the team at this company.

I was actually tge receiver for a wedding hamper firstly they said they had pushed a note through my door n sent to local post office as this was a surprise after 2 weeks my friend asked if I had received anything g through the post I had not had nonote I went to my local post office with order no and tge lady said they hadn't had it and would of sent it back after 2 weeks which she would of remembered my friend got back in touch by the way they take for ever to get back I'm waiting over 3 weeks now for a reply .after a lot of emails to and throwing they resent item out but to my friends mums up the road as she is in more than me . I finally picked it up was excited opened it up to find the personalisation was me who had kept my surname and my x husbands name when I asked my fiend she was so upset and wouldn't contact them and went out to buy us more mugs they obviously don't read personaltion notes properly she had even emailed them twice withit and just saw mr name n persumed it was my married name they were only suppose to say our first names where we got married and the date . As I said earlier I have contacted them 3 weeks ago and as they haven't even bothered to contact me again I felt I should worn other people of this terrible company I would never recommend to anyone

I found the customer service of this company very disappointing. I asked them to change the wording of a gift card, very shortly after I had ordered a hamper. I was assured that this would be 100% be done and of course didn't question this. When the gift was delivered, however, the message had not been changed. I was unable to intercept this, being at home recovering from a major operation. I was therefore left to deal with the aftermath as it caused friction amongst my colleagues. When I discussed this with the company the response was very disappointing and the only compensation offered was a free gift card. Which was completely pointless given that I was forced to send another gift anyway. I was astounded with the responses I received from the company and frankly very disappointed.

This has been the worst consumer experience of my life and I can’t warn people against this company strongly enough. I’m now £65 out of pocket having had a load of stress and hassle at the hands of a woman I can only assume has trained at the Fawlty Towers School of Customer Services.
On 15th November I ordered and paid for a hamper to be sent as a Christmas gift to a relative in Spain. On 20th December I was alarmed to find out it had not arrived. My intended recipient was due to leave the country within two days. I contacted the seller to complain; she was instantly hostile, unhelpful and unapologetic. She told me that it was my problem and the recipient would have to deal with it. She appeared to have no idea where the hamper was and I didn’t even know whether the hamper would arrive at all by this stage, so due to the seller’s attitude, I opened a dispute on PayPal, determined not to pay for goods that had not been received. The seller then began bullying me via email, threatening me with small claims court and making snide personal insults about me being too lazy to sort the problem out myself and making me out to be money-grabbing for not wanting to pay for the goods that had still not arrived. I politely asked her to keep her emails professional and suggested that we wait until the hamper arrived and then review the situation with a view to resolving the dispute more amicably on both sides. At this point she labelled my email as SPAM and BLOCKED me from all further contact!!! Such was the level of the woman’s professionalism.
Tracking information, when finally provided, ultimately showed that despite my placing the order and paying in full on 15th November, the seller did not dispatch the item until nearly a month later on 9th December, using only the ordinary ‘snail mail’ postage service despite it being the busiest time of the year. Basically, it had absolutely no chance of arriving in Spain in time to be used as the Christmas gift for which it was intended.
Basically, I am now £65 out of pocket, having had to buy a replacement Christmas gift as well.
I can’t advise people strongly enough to AVOID this company with its abysmal postage service and the most appalling customer service standards I have ever encountered outside of a sitcom. I'm afraid the staff at this peculiar company seem not only rude and unhelpful but completely divorced from reality. Save your money and your sanity and shop elsewhere!!!
***The seller has tried to have this review removed TWICE by reporting me for first for defamation (if only it weren't all true) and now - laughably - she has claimed she doesn't know me and I'm not a genuine customer. Again, IF ONLY I WASN'T!! Unfortunately for her, this scheme won't work and every time she pulls my genuine review down I will find more and more places on the internet to put it. People deserve to know what this woman and her company are really like!***

***THIS REVIEW HAS BEEN UPDATED AS SMART GIFT SOLUTIONS HAVE COMPLAINED ABOUT MY REVIEW - I unfortunately have had to remove a particular word from my review to enable the review to remain published (even though my review is truthful) - also to add, on 5th Jan I was sent an abusive and threatening email by the Manager, I have now had to block the email address from making any further contact ***

We have used this company for the last couple of years and they were fab, quick delivery and no problems. However, we ordered a hamper at the end of Nov as a Christmas present, they delivered it on 30th Nov but we hadn't opened the box until Christmas Eve knowing we had no issues with this particular company in the past. They delivered us the wrong hamper, completely different items to what we had ordered and it certainly wasn't worth the same amount as what we paid for ours. They close for Christmas and New Year so we were unable to contact them by phone before Christmas day to rectify the problem. I emailed them on Boxing Day so they would see my email on their return, simply requesting for the hamper we ordered to be redelivered as we had received someone elses. We kept the hamper packaged in case they needed us to return it. (UPDATED - the threatening email I received on 5th Jan said I apparently refused to send the unwanted hamper back and was uncompliant - the emails I received from them during the time we were trying to rectify the problem stated they would not accept the return of the hamper as the items were perishable, at no time was I requested to send the hamper back to them). The emails sent back to me were blaming us as the customer for not answering their phone calls and emails. Apparently they had tried to call and email us to get our hamper redelivered to us from the person who had received it in error. However, NO emails were sent to us and we received NO phone calls or voicemail's. The woman I was speaking with I'm assuming is the Manager. She has extremely bad customer service skills and I recommend she send herself on a course to improve the way she deals with customer queries and complaints. She is vile to communicate with and took absolutely no responsibility for the error they made, blaming us constantly for not returning their calls (which didn't happen anyway). The bottom line is that the hamper should not have been incorrect in the first place. The hamper which was delivered was not personalised obviously because it was someone elses personalised hamper. She said she assumed we wanted to keep the hamper as they were apparently 'virtually the same items and virtually the same cost' which THEY WERE NOT. So instead of having the hamper redelivered to us (knowing already and admitting they had messed up our order) they had it sent back to the company. I can't believe that someone would assume we would want to keep a hamper which we hadn't ordered or personalised ourselves, it's actually unbelievable someone could be so stupid to think that. So, to summarise, they blamed us for supposedly ignoring their calls and emails even though they didn't actually call or email us. They have extremely bad customer service skills, rude and extremely unhelpful. They have now refused to give us a refund for the hamper we never received or give us a replacement of the order we originally put through. The hamper which was delivered to us is now ruined as it had perishable items in it (the order we made didn't have perishable items in it). I won't be wasting any more time trying to communicate with them. I am now in the process of taking them to the claims court so I am looking forward to receiving my money back. I will never use this company again, I strongly advise anyone to avoid ordering through this company. Extremely disappointed.

Thank you so much Smart Gifts! I loved the product I bought for a wedding gift. There was slight issue with the printing on the item I ordered as I felt it was not even and looked a bit faded.

You dealt with my query compassionately and promised to send a replacement. I understand it was to do with the wood grain and that each item may be slightly different but you said you would reprint the item to see if a better finish could be accomplished.

I realise I'm incredibly fussy and so wanted the wedding hamper for my friends to be perfect. I was so pleased to receive a replacement gift the following morning (!) even though it was personalised and it was much more even.

Thank you so much for providing such an excellent personal service. You are the greatest and I shall definitely be recommending you to all my friends.

I know my dear friends will cherish their special gift and will make my hamper just perfect.

Kind regards
Sasha

I preface my review with a response that Smart Gift Solutions has provided on this website (which appears below my review). I vigorously dispute the statements made in this response.

My review is as follows:

My experience with this company is negative. I ordered a hamper for my Father and booked (and paid extra) for guaranteed delivery on his birthday.

However the delivery never happened - despite my parents being in all day and my being there for most of the day,

I made numerous attempts to call the company on that day to find out what was happening - but to no avail, The calls were never answered and instead there was an automated message saying that they would call me back as soon as possible,

That never happened.

I emailed the company that night, The next day I got a badly written email in response which said that the delivery had been attempted and that nobody was home, I dispute this, as do my parents. I had also left a note when ordering, to say that if for some reason there was no reply, my parents' next door neighbour would be in and happy to take the parcel (the company confirmed in an email that it was aware of the instruction to leave the parcel with my parents' neighbour if there was no reply). My neighbour confirms that nobody contacted her either. Nor did my parents receive a card to say that a delivery had been attempted.

In addition, the company states in its terms and conditions that a tracking number will be provided for orders involving guaranteed delivery dates. The company failed to provide such a tracking number.

In summary, the company did not fulfil its contract or meet the terms of its own terms and conditions, as it did not deliver the hamper on the day that it had been contracted to; the company did not answer any of the numerous telephone calls I made on the day when chasing the matter; and when I emailed the company to complain it refused to accept any liability.

I confirm that the statement provided here is a true and honest account of my experience with this company.