The Smart support team and specifically Rebecca Barnes have helped me and my team through a very stressful situation with a large client. Rebecca has provided incredible support through the process, u... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Isabel was amazing! She was clear and concise, tried various options to help with my tech issue which she resolved almost immediately. Having made several attempts to get assistance over the last f... Mehr ansehen
Unternehmen hat geantwortet
Joanne was very helpful when I had a problem with uploading files using a new payroll system. She helped identify the errors I made and explained how to correct them very politely and even stayed on t... Mehr ansehen
Unternehmen hat geantwortet
When I had an issue the agent identified exactly what was causing it and guided me on how to resolve it which I was able. She offered to stay on the line whilst I sorted it which showed real patience... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Smart Pension
Vom Unternehmen geschrieben
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktinformationen
136 George Street, W1H 5LD, London, Vereinigtes Königreich
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Hervorragend
3802 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Isabel - 10 stars!
Isabel was amazing! She was clear and concise, tried various options to help with my tech issue which she resolved almost immediately.
Having made several attempts to get assistance over the last few weeks (but to no avail!) it was a great relief to finally have this all sorted by Isabel. Tout Suite! I was totally impressed.
- 10 stars from me!
12. Mai 2026
Antwort von Smart Pension
Hi Administrator,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
I was very impressed with the lady I…
I was very impressed with the lady I spoke to, I just called as I was having issues with the website, but she told me I could do it all on a call, and we did.
Excellent Service
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi James,
That’s amazing to hear! Thank you very much for your review – we’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Very professional in dealing with my…
Very professional in dealing with my issues.
Joanne Gray was excellent in this respect.
12. Mai 2026
Antwort von Smart Pension
Hi Roger,
We’re delighted to hear that Joanne was able to help you with the issue and thank you for leaving such a lovely review. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
LOVELY CALL HANDLER. I was very impressed with the lady I…
I was very impressed with the lady I spoke to. I think her name was Laura. I was struggling with the online identity verification and I was getting very confused and upset. Laura was very kind, sympathetic and helped me resolve my issues. Thank you.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Hazel,
We’re delighted to hear that Laura was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca Barnes - thank you
The Smart support team and specifically Rebecca Barnes have helped me and my team through a very stressful situation with a large client. Rebecca has provided incredible support through the process, updating us through every step and providing amazing customer service along the way. Rebecca was our main point of contact and while I'm sure there are many other Smart team members in the background that we need to thank as well, she was the one that made it all happen for us. Thank you!
12. Mai 2026
Antwort von Smart Pension
Hi Peter,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
When I had an issue the agent…
When I had an issue the agent identified exactly what was causing it and guided me on how to resolve it which I was able. She offered to stay on the line whilst I sorted it which showed real patience and support.
7. Mai 2026
Antwort von Smart Pension
Hi Vanessa,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
New to Smart Pension
I had a great experience with Seyi, she was so helpful, friendly and patient. She helped me fully resolve all my queries in a fast and efficient manner. 10/10
11. Mai 2026
Antwort von Smart Pension
Hi Siobhan,
We’re so happy that Seyi provided you with such a great experience. Thank you for taking the time to leave a review. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great customer service
Rebecca was knowledgeable and quick to understand and assist when resolving pension upload queries.
11. Mai 2026
Antwort von Smart Pension
Hi Customer,
We’re delighted to hear that Rebecca was able to resolve your upload queries. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Joanne was very helpful when I had a…
Joanne was very helpful when I had a problem with uploading files using a new payroll system. She helped identify the errors I made and explained how to correct them very politely and even stayed on the call with me to ensure that everything is processed correctly.
6. Mai 2026
Antwort von Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Anna's customer service was excellent
Anna's customer service was excellent, she explained everything clearly and was extremely efficient.
11. Mai 2026
Antwort von Smart Pension
Hi Rhoda,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
It was a good connect with Pension team…
It was a good connect with Pension team and us to understand why we are having issues on the portal and looking forward for more connect calls. Thankyou for your time and for details portal overview.
8. Mai 2026
Antwort von Smart Pension
Hi Farah,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Shannon was really helpful
Shannon was really helpful, talked me through the procedure which was reassuring as i didn't have a clue what i was doing.
Thank you Shannon :)
8. Mai 2026
Antwort von Smart Pension
Hi Customer,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Amazing customer support!!
Amazing customer support!!
Isabel was extremely helpful, friendly and new exactly how to help!!
Every interaction I have had with the team at Smart has always fantastic customer service!!
8. Mai 2026
Antwort von Smart Pension
Hi Richard,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Highly recommend - Isabel was great!
Isabel was so knowledgeable, patient, and helpful and resolved both my queries with minimum fuss. Would highly recommend Smart Pension for their customer service and ease of being able to speak to someone who knows exactly what they are talking about, Thank you Isabel!
8. Mai 2026
Antwort von Smart Pension
Hi Ruth,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
My experience was very good
My experience was very good . It was an easy process and the young lady ( sorry can't remember her name ) she was realy helpful and polite
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Marie,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
The representative that I spoke to was…Lisa Richards
The representative that I spoke to was extremely helpful. i had a couple of questions and she talked me through how to solve the problems clearly and slowly so that I will be able to complete the process on my own in future.
7. Mai 2026
Antwort von Smart Pension
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
I found Shannon Downes very helpful and…
I found Shannon Downes very helpful and knowledgeable
6. Mai 2026
Antwort von Smart Pension
Hi Andrea,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Anna was very helpful
Anna was very helpful. She was knowledgeable and patient and communicated very well.
6. Mai 2026
Antwort von Smart Pension
Hi Lynn,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Great customer service from Shannon
Great customer service from Shannon. Really helpful and patient.
6. Mai 2026
Antwort von Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
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