Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... Mehr ansehen
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Mehr ansehen
Unternehmen hat geantwortet
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Smart Pension
Vom Unternehmen geschrieben
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktinformationen
136 George Street, W1H 5LD, London, Vereinigtes Königreich
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Hervorragend
4031 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service poor fund managers
Well the customer service and communication with smart pension was excellent, my conversation with the young gentleman was commendable as he pointed to a mistruth my firms accounts manager had wrongly implied. He gave me all the information I required. But couldn't talk actual investment guidance because he wasn't a qualified financial advisor. ( I'm not so sure most of the so called Financial advisor out there are qualified really). But he gave me enough information for me to work out what I was wanting to know, so extremely helpful. So the reason this firm has only 3 stars is not because of my conversation or the help given which was definitely 5 stars, it's because of the overall gains produced by Smart Pension itself. They only managed 9.1% returns on an average stock market gain of 16.2% for the year. That is only 56% of the average making this company a very poor choice for British pension companies. In fact these professionals have returned less this year than my personal indulgence with my AJBell share account where I buy and sell myself I made 11.3% gains and I'm an Electrician. So they are clearly taking your money and just letting it ride in the wind without assessing the markets and working for their charges. Bearing in mind some firms out there have consistently doubled this this last year on a midrange spread. VERY POOR FUND MANAGERS SMART PENSION you need to pull your fingers out and start working for a living...we have to when we entrust our futures with you.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Peter,
Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with our customer service and communication.
We are sorry that you have been disappointed with the performance of your pension investments. Our Trustees regularly review the scheme's investment options to ensure members have access to a range of funds designed to meet different investment objectives and deliver competitive long-term outcomes.
We have been able to identify your account from the information provided and will be reviewing your concerns through our complaints process. We will write to you directly with a full response as soon as our review has been completed.
Thanks,
Smart Pension
Easy and clear Smart Pensions uploads
As a first timer to a pensions portal, Naomi was very helpful and clear showing the way through their website, and the regular functions for monthly company contributions. Very much appreciated.
30. Juli 2026
Antwort von Smart Pension
Hi Customer,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Maggie
Maggie, was so helpful and kind a real credit to Smart Pensions
We could do with more Maggie's in life
Thank you
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Tony,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Caroline,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
General Adviser Help
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future.
Much rather talk to a real person than do a web chat and appreciate the help.
30. Juli 2026
Antwort von Smart Pension
Hi Amanda,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review –we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had problems with rejected submissions -Isabel's help
I had problems with rejected submissions from my BrightPay software, I rang Smart Pensions and spoke with Isabel, who was extremely knowledgeable and helpful, not only about the Smart Pension website but the BrightPay software.
She was able to direct me to areas in both and talk me through the adjustments required in both areas to allow the submissions to be accepted.
She then stayed on the telephone call whilst I re-submitted everything and she was instantly able to confirm that the submissions had been received and accepted.
This sorted out all the queries that I had.
30. Juli 2026
Antwort von Smart Pension
Hi Klark,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Onyeka,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Great, very helpful
29. Juli 2026
Antwort von Smart Pension
Hi Emma,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Rebecca was very helpful in resolving my query
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer service
29. Juli 2026
Antwort von Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Software support
Although I find the software tricky the support surrounding the software is fantastic.
28. Juli 2026
Antwort von Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with our support team was so positive. We appreciate your feedback. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Anna has been great to resolve issue
Anna has been great to resolve issue, excellent customer service.
28. Juli 2026
Antwort von Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
I called today for a problem in using…
I called today for a problem in using the account.
Anna was incredibly helpful: patient, clear and professional.
Problem solved!
28. Juli 2026
Antwort von Smart Pension
Hi Alba,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Very professional and helpful service
Isabel was very professional and helpful and resolved my issue promptly without any extra work.
28. Juli 2026
Antwort von Smart Pension
Hi Diana,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Isabel
Very constructive help from Isabel with an issue Unisus has been struggling with for a long time. Isabel kindly set up a teams this afternoon which is going to get to the root cause of the issue.
28. Juli 2026
Antwort von Smart Pension
Hi Unisus Care,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Fantastic phone support
I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance with.
Thank you Naomi
27. Juli 2026
Antwort von Smart Pension
Hi Fletch,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you Ainaras.
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered on going support.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Contrak Ltd,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Really happy with my experience
Really happy with my experience - really easy interface
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi AS,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
I was given patient and clear advice by…
I was given patient and clear advice by Rebecca with the result that i was able to complete the re-registration for one client. I cannot speak highly enough in praise of Rebecca’s thoughtful and well explained advice.
15. Juli 2026
Antwort von Smart Pension
Hi Ian,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Dhiru,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.