Snapfish Bewertungen 1 128

letter to SNAPFISH
I’ve just received notification (see attached & below) that our two cards – order numbers above – have been sent to an incorrect address and so will now no longer reach the recipient on their 70th Birthday/Wedding Anniversary respectively.

Both have been sent to someone with a similar name to me - at an address in Devon
…an unrelated individual I have never heard of, at an address that has never been associated with my Snapfish Account.

I’ve checked on my Snapfish Account and both orders were identified as being sent to their correct addresses – I attached screen captures.

This is a truly lamentable service. Please resend the two cards to the correct addresses immediately - and please regard this as an official complaint to forward to the relevant senior management of Snapfish. I suggest you also send some sort of apology to the Roger Key in Devon who will have received 2 unexpected cards congratulating him on his 70th birthday and 44th Wedding Anniversary.

I ordered a framed 6x8" photo of my grandson. It cost £32.99 and the quality of the frame was so cheap, flimsy and nasty. I actually changed the frame for a cheaper better quality one. I contacted customer support via live chat and was told nothing to be done. Didn't even offer me a credit note to keep my custom! Never again Snapfish

They cut the top off my photos, then accused me of cropping them wrong—they were not cropped at all. Many frustrating emails later and they’ll “credit me the prints cost” (so one cent) but I HAVE TO PAY THE SHIPPING?!?

Failed to deliver order despite express delivery paid, have been back and forth about sorting this out - they send messages every 10 days to say theyll do something and dont - would stay away - theyve kept the money and just brush you off with we will do something but dont. feels like they wait for people to get fed up and thats how they are making money

Absolute rubbish. Most of the prints are cropped at random. Complete waste of time. Avoid at all costs

This is my response to Snapfish's reply to my previous review. Just the disinterested ignorant reply I expected. Why should I contact Snapfish customer service "Chat" again when four times they have deliberately cut me off and had no desire to solve the problem. Snapfish doesn't give a damn about customers concerns. No wonder they don't give a telephone number because they don't want to speak to anyone. Easy for them to disconnect the "Chat". Beware of this company if you have a problem of their making. Avoid them at all cost.

Order hasn’t arrived!! And impossible to contact them without queueing forever for their pathetic live chat function. Don’t waste your time with them!! B

Print missing, clips for slim canvas prints missing. Despite hours trying to get customer service to respond, I have repeatedly been disconnected and am not confident of successful resolution.

Don’t bother with the acrylic prints. The hooks don’t stick for more than a few days and they won’t replace the hook alone. How ridiculous. And then because I ordered earlier this year (as part of a redecoration project) they won’t refund. I won’t bother with them again.

Their tiles are terrible! Mounting them on a wall is almost impossible, the "frames" don't stay on nor does the tile! I purchased several as Christmas gifts and I was embarrassed when I received my own tile and realized what a defective product they are. I have used Snapfish for albums and canvas hangings with 100% satisfaction over many years.

Pictures were cropped incorrectly. Half of peoples head missing. Even though I double checked how I myself had asked them to be cropped.
Customer service terrible, saying I could reorder prints free of charge but I had to pay delivery. No thanks, will never use your service again and would highly suggest others do not also.

Stay away from Snapfish

It's difficult to know where to begin. The editing tools are cumbersome, unintuitive, and limited. It will take many hours more to do a project on Snapfish than other services. But, they are also cheaper and I needed to order several.

When the item arrived, there were DOZENS of printing errors. The photos were zoomed in, rotated, and cropped differently than I had chosen.

All they told me was that I could go back and fix them and re-order the book. I have no way of knowing whether this time it will come as ordered.

This book took months to finish, and it's going to take hours to fix. Do not risk your images with this horrible company.

I didn't check Trust Pilot until after I placed my order & boy was I scared after that. I thought I just fell for a scam. Not at all... I got texts all throughout the shipment phase. This is the ONLY site I had no issues with formatting a book I made my son. I made 2 versions of it - board book & hardback (each slightly different). They came out great!! Couldn't recommend more. Also the price was insanely good.

1st and foremost, Snapfish's customer service has been great!! I ordered 3 black and white prints on canvas. 2 of the 3 had a purple-ish hue while the 1 was a true black and white print. I reached out and they didn't hesitate to reprint my order and get it shipped asap at no extra cost to me. However, when the re-prints came in the mail, they still looked purple. I reached out yet again to Snapfish asking for a refund. They were quick apologize and to refund me for my prints.

I'm bummed that it didn't work out because Snapfish was easy to work with and they were quick to rectify the issue. However, it sucks that I'm now left with 1 black and white print and 2 purple-ish prints.

Really poor quality frame - wouldn’t recommend them.

Surprised to see so many bad reviews... I have ordered more than 50 times from Snapfish (cards, photobooks, canvases, photo prints, mugs, etc.) and never had any issues. The one time a product was of really poor quality, they gave me credit to buy another.

I ordered a mug for Farther’s day, the quality of the print on the mug was shocking all blurry and colour was terrible, even though I sent quality photos, only way to contact them is live chat, which someone is meant to contact me by email, still waiting 🙄 Don’t waste your money

Ordered photobooks and paid extra for priority 48 hr delivery. I am still waiting for them over 2 weeks later - the items never even made it to the courrier. The only method of communication with Snapfish is via their chatbots. Expect moronic cut & paste, AI-generated answers and empty promises. They "kindly" offered to remake and resend the order "for no extra charge" (!) but still no sign of what I paid for. They also maintain their "process" means they can only offer to resend or refund but it's absolutely impossible to also compensate me for the hours I have spent chasing them or refund me for the priority delivery charge they were happy to take. Absolute scam artists - stay away.

Spent all day on a photobook for a gift. Technical fail and it was lost. Told they were working on it. Tried again, another full day, it got lost again. Loads of reassuring words from their AI bots but despite chasing, they never fixed it. So they gave me a £15 credit for my time. Turns out the credit can only be used on shipping. What on earth makes them think I will ever use their site again is beyond me. Photobox proved a much better option. And I wrote to their CEO and heard nothing.

Really disappointed that I ordered a "card" and it's literally a piece of card saying happy birthday. Not an actual folding card.