Southern Bewertungen 

National embarrassment of a company, shocking service, complete lack of customer care and support. Charge customers an obscene amount of money and invest none of it into it's own terrible infrastructure.

I hope the person from Southern reading this is embarrassed as you willing work for scum that makes everyone poorer.

For the latest travel information... Why do I need to go online to know where the train is going? Why not just tell us on the train we are sitting on...

The notification display continually looping the same useless information is silly.

A HUGE thank you to Debbie, Shaun, Colum,
Matthew and all the Southern Railway staff
today. We accidentally mislaid a very
sentimental item on our train from Hamstreet
to Brighton, via Hampden Park. TedRex was found and kept safely all day before a successful collection at Eastbourne! Once again, ALL of you have been wonderful, and we cannot thank you enough. You've turned my birthday from a stressful day to a very happy and relieved day.

Not even one day without some train cancellations or delays from this so called Southern Railway
Absolutely ridiculous service from them
I am pretty sure no one reads or cares about any of this reviews

We were pensioners with heavy bags travelling from Imperial Wharf to Birmingham on the 28th December. Gordon was on duty at Imperial Wharf and if there is an award for exemplary customer service, give it to him now, Southern Railways. He arranged for ongoing services to be ready to make our connections. He carried and loaded our luggage and kept us informed of arrival and estimated connection times. Friendly, courteous, knowledgeable, willing to go the extra mile. Everything you could want in customer service. THANK YOU GORDON, 5 STARS.

My experience was amazing! Every time I go to Guildford via this train company they always make me feel comfortable and welcome, one conductor even lent me his portable charger ☺️ The staff are very friendly and always happy to help, definitely choose southern instead of southeastern :)

Steve & Rob from Carshalton station are amazing and went the extra mile tracking down when I lost my bag with Christmas presents in! Thank you

All trains cancelled from my station so 49 minute drive to three bridges. Services reduced to 1 per hour so trains both ways jammed and standing like sardines both ways. Chaos on the Victoria platforms due to dangerous over crowding. Extortionate fares due to striking overpaid and quite frankly lazy staff. When the yobs are in your carnage it's as if that conductor specially there for our safety becomes invisible. I guess this is what a monopoly looks like.

Southern is one of my local train operators which I use regularly, I find there train operations so poor, there trains are regularly cancelled or delayed & packed to the brim, because of short formations & because they charge extortionate prices on their sister company - Gatwick Express to Gatwick Airport which doesn’t really make a time difference or sometimes take longer then Southern Services from London. Their Toilets, Seats & Tables are also disgusting or damaged if your lucky to get a seat. On Sunday there timetable early morning is cr*p two trains an hour from Sussex to London which stops at most stations instead of fast operations & all using the slow lines & again short formation trains. Prices can be extortionate on here to Avoid if you can. Don’t ask about the wifi it usually doesn’t work, charging points are available on some trains but sometimes don’t work

National rail or national trash. I would use trash as it's more accurate. Trains are delayed because the drivers are delayed by the delay. Imagine the joke ....

Bought an advance ticket via the Southern Website from the Westcountry to London. Due to adverse weather, I needed to move it by a week. I know the ticket was not refundable (why can't I buy a refundable ticket!?) - but it just said to call to amend it.

Called to amend, they THEN tell me I have to go to a ticket office to get one. Pain, but ok. My nearest one is 35 miles away. NO, NOT THOSE ONES...it has to be a SOUTHERN ticket office. Nearest one is 150 miles away. So unless I send my 84 year old mother to a station in London, which is impossible, I have been Scammed out of my ticket money. BUYER BEWARE. Compaint lodged...but judging by the apathy they have to trustpilot, I'd just save yourself the hassle and NEVER BUY TICKETS DIRECT FROM SOTUHERN TRAINS. They robbed me of an already extortionate fare at Christmas. Angry doesn't even cover it.

UPDATE: I'm glad I couldn't refund it now. I should have realised they couldn't run a bath, let alone a train network successfully...my outbound journey got cancelled after a late connection as well, 212 minutes late and counting.

So - make sure you use DELAY REPAY when they wanna keep your money. Check realtimetrains for lateness...then take that cash back, with profit too, if you're a season ticket holder. I'm about to get my refund, via the back door failings of their operations :)

ANOTHER EDIT: Upped it one star as the complaint was dealt with via a phone call within a few days. But only a credit and I alrready bought my next tickets. Gone up a bit in my estimations. Too late - but I'll take it.

So disgusting! Always delayed!

Charles was agreat help at assisting us at Waterloo east, a credit to your company.

Staff at East Croydon were so very helpful without being asked this afternoon. Train guard went over and above what was required and had a wheelchair waiting at Chichester on arrival. This was the 16.24 from East Croydon ( to either Portsmouth or Southampton).
I should like all involved to receive our grateful thanks and well done Southern Railway

The first class is dreadful same as standard and a lot of time you get youths sitting in first class and get away with fare evasion and committing anti social behaviour. The staff on train and at stations can be very rude too.

Ticket machine at my local station was out of service so I went online to Southern Railway ticket sales - it took my money and confirmed the sale but the email with my tickets didn’t arrive - treated like a fare evader at Brighton but fortunately took pics of the web confirmation and was let through the gateline. Told to buy another ticket for the return and make a complaint to customer services. Absolutely rubbish service and I won’t be buying my tickets on line from southern in the future

Cancelled trains, wasted 3 hours, then denied compensation claim for a journey that never took place. Absolute disgrace, writing to the Ombudsman.

Travelling from Gatwick to Southampton on 21st November there is a change at Barnham but we were told there that all Southampton trains were delayed and to stay on the Portsmouth Harbour train until Fratton.
As you can imagine this was not met with delight but the whole situation was redeemed by a guard on this train called Jo. He was extremely helpful and eventually told us to change at Havant as this would be quicker. He saved the day and this review is for him!

Trains not on time. Had to keep changing trains. To get to a health assessment in Lewes.. freezing cold on the platform while waiting. 😔

Angie Doll has successfully made Southern Rail worse. How someone could have made it any worse than it already was is beyond me but she has. Well done Angie, I bet you must be happy with yourself and your massive pay package which you refuse to share the details of with the public. Another nobody with no education somehow finding their way into a job they do not deserve or can actually do. Your drivers are lazy, your station staff are accessories to criminal fare evasion when they let their 'brothers' through the gates for free and your trains are absolutely disgusting. Well done Angie, enjoy your Yoga whilst we enjoy sharing carriages with thugs and the scum of society often riding for free because your station staff are too cowardly to confront them. Clap clap clap