Southern Bewertungen 

Same as all other trains in the UK. Encouraging drink drivers

It's a shame

In general, all the sub and trains in England and particularly, in London and surroundigs. Ridiculous prices, never on time, overcrowed (people on foot for distances greater than 1hr), ugly, dark and not very clean.

Second world network

I am a daily customer using souther rail from home to work. Buying season ticket every month. Only in July there were 6 times when I wasn't able to use the train and I had to make different arrangements to get to work and get home.
They are refusing to accept my claim for two of the delays, at night when there is only 1 train/hour, one of the train was 36 minutes delayed which would make me be late for work, the other night the train was 1 hour 21 minutes delay, as I didn't try to risk my job I had to call a cab one time for £12 and the other time I was able to get the bus which is an additional £3 on top of my season ticket which I already paid for the month.

After several emails they still not accepting my claim, for some reason they think a 36 minutes and a 1 hour 21 minutes delay for a train is acceptable and it's part of a planned journey to work, so maybe I'm supposed to leave my house 3 hours early to make sure at least one train will arrive and I can get to work on time.

Disgusting service. Disgusting customer service.

Awful staff, unfriendly, rude and aggressive. NEVER AGAIN!

Lies about delay repay times. Replacement bus left 20 mins late and I missed my connection, but according to the company it was on time. The sheer dishonesty of this useless company

Every day of 2025 that I've used southern trains there have been an issue. Literally every day, whether it's on my commute to work or from. Something seriously needs to be done because the level of service that we are receiving does not reflect the price of travel.

A terrible service, run with incompetence at every level

No one anywhere. Can't even get a cup of tea in "1st Class".

Imaging you're operating a train to Gatwick Airport and you have absolutely no space for luggage.. Sounds stupid? Yeah, that's Southern...

Why did you remove direct trains from Gatwick to Southampton? I’m travelling with a child and three big bags after a 4h flight and now I have to change at Chichester. How fair do you think that is?

It’s incredibly inconvenient, especially for families, elderly passengers, or anyone with luggage. Your service is becoming harder to use instead of better.

Please explain why the direct service was removed and whether there are any plans to reinstate it.

Ridiculous decision that makes travelling with you far more stressful than it should be.

Brilliant staff at Clapham
Junction

Thank you so much to the Wonderful black lady there who sends trains off - despatcher or conductor ? Not sure of her job title or her name sadly - but she is such a beautiful soul.
In the way she dealt with everyone and in her lovely cheerful manner, she is ace.

Everyone who interacted with her too was happy and smiling. Good vibes ! Hope she sees this somehow.

Also the lovely man who was - I found out later - once i came round from the faint - a station paramedic and was just off home on the train but helped my husband carry me off - as I had fainted.

He stayed some time to make sure I was ok and called over two fire fighters who were helping cover the evening shift as paramedics, so i had three lovely men and my lovely husband all helping me. :)

So kind all - you are brilliant.

A shout out for southern railways customer service.

God bless every one of you and hubby who is always there for me.

Their staff are arrogant and treat customers with contempt.

Disgraceful service. Not enough seats. Jam packed with hundreds of people standing in the summer heat with NO AIRCON. This has happened on countless occasions. And Southerns response 😂.

‘Soz, but we can’t refund as you used your ticket’.

Yes a £40 ticket with standards far worse than developing countries.

Got delayed at Sanderstead station after dropping my car off for MOT. Once I bought the ticket, I was informed that the train had been cancelled and the next one will be almost an hour and a half. The lady at the ticket office must’ve seen my disappointment. She phoned and arranged for a special stop which came within half an hour. I know Southern get many bad reviews but this time they come up trumps.

Used Southern Rail for about 3 years since moving to Brighton. Honestly the worst experiences of my life have all been because of their awful service. Ruined Father’s Day, Mother’s Day and all the rest. The Gatwick Express x Southern Rail ‘Split-save’ partnership is self-serving and ruins people’s journeys. Don’t bother.

showed a valid return ticket which was signed ticket inspector kicked me off train without letting me speak just because of my accent being to strong for him to understand i’m absolutely ashamed of how some people act whilst on the job will not be travelling here again felt uncomfortable as the train ticket inspector kept giving me dirty looks

Dreadful service 2Hr to cover 9 miles still had to get a taxi costing £11 as they wont put on extra stops to cover cancellations . ended up miles away .
Delay after delay after cancelation
all Staff of sick no drivers after a big pay rise the system has got worse .
Get the Bus next time trains are not fit for purpose .
Ticket claims is useless too.

As usual with southern fail the trains are not running

There was supposed to be a replacement bus . It said it would arrive at 16:30

I'm standing there like a mug and it clears off the screen at 16:35 saying departed ?! Xd

It never turned up !!!!! Southern rail are LIARS! With fake time tables that leave people stranded .

Terrible company. Terrible management and terrible trains ( that don't run)

Im absolutely discusted with the transport in the UK 😫 when is thos going to change? People trying to get home , key otic when football is on, no trains running 😒 engineer works or no driver, unbelievable 😡
I've just come bk from my trip , no-one actually knew which train I needed to take to get home, just dumb 🙃 2 policeman finally helped me.
The transport minister needs to learn from Switzerland, how efficient the trains and busses are....
What's worse is the trains are disgusting 🫣 out of date, if you ask me then uk has become 3 world country....
Im still waiting for my train to get home with luggage and trains got cancelled so now I have to wait another 45 minutes 😡
London transport is the worse service in the UK 👎👎👎

Totally a nightmare getting to Gatwick airport from ferhem never again don't ever trust this train company almost lost my flight gave me times to get the train mist my last train almost my flight as well never trust them