Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impresse... Mehr ansehen
Unternehmen hat geantwortet
My car has broken down and I came for a replacement car . Fahad has made my experience great, he has helped me upload the document needed to the platform which was accepted immediately and was back... Mehr ansehen
Unternehmen hat geantwortet
Read all negative reviews properly before taking out a car. Trust me, I wish I did. They are all lovely and welcoming when they want to lure you on one of their contracts. Once you’re in you’ve signed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktinformationen
393 Edgware Road, Cricklewood, NW2 6LN, London, Vereinigtes Königreich
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Hervorragend
1960 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Eti really helped me out and looked…
Eti really helped me out and looked after me thank you eti great customer service
30. April 2026
Bewertung ohne vorherige Einladung
Picked up my new car
Picked up my new car. Nadim served me great service
30. April 2026
Bewertung ohne vorherige Einladung
It's been a great experience from Hasan…
It's been a great experience from Hasan thank you for your service.
30. April 2026
Bewertung ohne vorherige Einladung
Hassan
Hassan - great experience, very helpful and friendly
30. April 2026
Bewertung ohne vorherige Einladung
He was very helpful
Farhad was very helpful throughout the process. When I showed him the damage upon returning the vehicle, he carefully checked it against the previous photos, which gave me peace of mind. He was professional, reassuring, and supportive from start to finish.
29. April 2026
Bewertung ohne vorherige Einladung
Staffs are very friendly and helpful
Staffs are very friendly and helpful
Mr Jordan done great friendly service
I am so happy to 5 star
29. April 2026
Bewertung ohne vorherige Einladung
Saw Jordan today for the warranty issue…
Saw Jordan today for the warranty issue and he helped me with a replacement. Very friendly and fast.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing customer service from Nadim
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service from Nadim
Amazing service from Nadim. Onboarding went smooth and promptly
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti made got to work fast thank you for…
Eti made got to work fast thank you for your help Fantastic service
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I came in for an accident inspection…
I came in for an accident inspection and Jordan and very kind and made the whole process easy for me
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful and…
Farhad was great and helpful and knowledgeable thank you
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great friendly service from Farhad
Great friendly service from Farhad
Very competent and professional
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was a good guy took care of me on…
Eti was a good guy took care of me on the onboards stage thank you eti
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
It's been a pleasant experience…
It's been a pleasant experience received from Hasan very helpful and kind.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service from Nadim
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Misleading Experience, Poor Support, and Incorrect Charges
Be very cautious when reading the positive reviews here. Most of them are from people who have just received their car. At that stage, you’re encouraged (almost pressured) to leave feedback, and naturally the service feels good at the beginning. However, the experience changes significantly once you’re actually in the contract.
Initially, everything seems smooth and professional—but after you get the car, the level of service drops. Customer support is advertised as being available 24 hours, but in reality, when issues arise, especially serious ones, they become extremely difficult to reach. Emails go unanswered, and calls are not picked up when you need them most.
My main issue has been with incorrect mileage charges. I was told I exceeded a mileage threshold, including being charged despite driving almost half of what their system claimed during what they call 'Holiday pay period.' This is not a minor discrepancy; it raises serious concerns about the accuracy of their tracking and billing system.
When I raised this, instead of a clear resolution, I’ve had to chase responses and escalate the matter myself. There is a lack of accountability and transparency, especially when their system is challenged.
Overall, the experience feels like strong onboarding followed by poor ongoing support and questionable billing practices. I would not recommend unless you’re prepared to deal with these issues yourself.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great customer service
Great customer service! Thank you Farhad
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
FARHAD was most helpful and very…
FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impressed.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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