Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impresse... Mehr ansehen
Unternehmen hat geantwortet
My car has broken down and I came for a replacement car . Fahad has made my experience great, he has helped me upload the document needed to the platform which was accepted immediately and was back... Mehr ansehen
Unternehmen hat geantwortet
Read all negative reviews properly before taking out a car. Trust me, I wish I did. They are all lovely and welcoming when they want to lure you on one of their contracts. Once you’re in you’ve signed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktinformationen
393 Edgware Road, Cricklewood, NW2 6LN, London, Vereinigtes Königreich
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Hervorragend
1961 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
FARHAD was most helpful and very…
FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impressed.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great gave me all the info I…
Farhad was great gave me all the info I needed
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
xtremely disappointing experience with Splend
xtremely disappointing experience with Splend. I would not recommend them.
From the outset, I raised a service warning issue at the time of vehicle handover and was assured it had been resolved and would clear. This turned out to be incorrect. Despite raising the issue repeatedly over several months, no meaningful action was taken.
The situation escalated further when the vehicle was removed from my address without prior notice or proper communication, and without resolving the underlying issue.
More concerning were multiple attempts to debit significant amounts from my bank account without clear explanation or agreement. These attempts were unexpected and remain disputed.
Overall, the experience has been stressful, poorly handled, and lacking in transparency and accountability. I am now pursuing this matter through formal channels.
Based on my experience, I cannot recommend Splend.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Hi Mohammed,
We’re sorry to hear about your experience, but we do need to clarify several points.
When reviewing the outgoing inspection photos, there is no evidence of a service warning present at handover. Our records show this was first raised via a call to our Customer Service team around three months after collection, at which point you were advised to book the vehicle with our service partner, Kwik Fit.
Your account also experienced repeated missed payments and ongoing arrears throughout the agreement. As outlined in the contract, this resulted in the vehicle being repossessed following non-payment.
The charges applied to your account relate to the agreed terms, including notice and minimum term charges, repossession, and missing items. There was also unreported damage identified across multiple areas of the vehicle.
We understand this has been a frustrating situation. If you would like further clarity, please reach out to the team.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I came to Splend for an accident
I came to Splend for an accident. Jordan assisted me on filling out the forms and reports. I now have a replacement vehicle in less than 24hrs. Excellent service from Jordan and I appreciate his help, very kind!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad gave great service and sorted me…
Farhad gave great service and sorted me out to get my own car back after insurance done
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Warning
I must warn everyone before you go with them. Initially, they will be incredibly polite and friendly, making me think, “Oh, these are very nice people.” However, after a year, I had to return the car. Again, there were no issues. During the offboarding process, they inspected the car, which returned without any new damage. I even saw him type this in.
48 days later, I woke up to find that Splend had attempted to charge my card £340 without any communication. It was completely unexpected. I had to call them and ask what was going on. Surprisingly, they found broken glass 48 days later. Thankfully, I had taken pictures of the damage even before I took the vehicle. I am grateful that all my money was in savings.
Having dealt with OTTOSCAM and WESCAM before, I was aware of their potential tactics. The one thing they missed was that I recorded every conversation, took pictures and videos, and recorded the offboarding meeting where the guy assured me there was no new damage. However, how scammy you need to be to charge the card without any communication is truly astonishing.
I want to offer some advice to all of you who are considering going with these scam artists. Record everything. Take pictures of everything, and block them from payment authorization as soon as you leave them. Trust me, it will save you a lot of trouble in the future.
Add:
Disregard this reply. I did e-mail them and guess what? Yep, nothing. No reply, absolute 0. Imagine if they charge your card 4 months later when you do not have any proofs anymore, what then? They charge your card and you will not get anything back. And they don't even reply. Be careful.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Hi Jevgenij,
We take feedback like this seriously, but we do need to clarify the situation.
Our inspection records - both prior to and after your return - clearly show damage to the windscreen. While this was not identified during the initial offboarding inspection, it was later picked up during a subsequent vehicle check and review of the inspection history. Based on this, the charge was applied in line with our process.
We understand you have your own photos and recordings, and we are happy to review these alongside our records. We also have full documentation of the inspections and can provide this if you would like to see it.
If you would like us to go through the glass damage in detail, please get in touch and we will be happy to review everything with you.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was very professional and made my…
Nadim was very professional and made my experience at Splend very good
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti sorted me out with a temp until…
Eti sorted me out with a temp until ID.7 came and made the whole process smooth massive guy thanks eti
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent customer service from Nadim
Excellent customer service from Nadim. Picked up my new car I'm ease
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Tanzim was amazing
Tanzim was amazing, had a lovely experience on boarding into my Jaecoo
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great and nice service
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Exchanged my vehicle today
Exchanged my vehicle today, Jordan was so helpful made the whole process easier than expected he also made me coffee
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very good Farhad was very good
Very good Farhad was very good
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great customer service by Jordan…
Great customer service by Jordan amazing service
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vehicle return appointment
Off board with Jordan and the car was excellent and the Service as well :-)
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad and helin were fantastic thank…
Farhad and helin were fantastic thank you
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti the gooner was amazing
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad and Helin very good and helpful
Farhad and Helin very good and helpful
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
My car has broken down and I came for a…
My car has broken down and I came for a replacement car . Fahad has made my experience great, he has helped me upload the document needed to the platform which was accepted immediately and was back on the road as soon as possible .
Great customer service .
****** 6 stars
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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