Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is a 5-star rating for Alex Hayibor. From our first contact, he has been extremely helpful, polite, friendly and addressed any concerns I had. He has remained a point of contact for me, and... Mehr ansehen
Unternehmen hat geantwortet
excellent service from Jordan as always! just completed my 4 year flex-own subscription and the handover was nice and easy. im coming back for a BYD and look forward to another vehicle with splend. Hi... Mehr ansehen
Unternehmen hat geantwortet
I attended the Cricklewood office today and met with Jordan who helped me complete my Flexi-Own 4 year term! He was extremely helpful and has always happily assisted me on previous visits. I will defi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktinformationen
393 Edgware Road, Cricklewood, NW2 6LN, London, Vereinigtes Königreich
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Hervorragend
2154 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Eti was fantastic because he went out…
Eti was fantastic because he went out of his way to help collect car same day great service
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was very helpful at splend in…
Alex was very helpful at splend in Cricklewood centre.
He made my purchase process to my vehicle smoothly and helpful.
Thanks Alex 😊
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti knew what he was talking about good…
Eti knew what he was talking about good service thanks
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was very very helpful to me and…
Farhad was very very helpful to me and made me feel better througout my issues.. thank you so much Splend and Farhad 🙏
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I am extremely disappointed with my…
I am extremely disappointed with my experience with Splend.
I paid an £8,000 deposit upfront and was originally promised that I would receive my vehicle within 1 month. Instead, I waited approximately 7 months before finally receiving the car, meaning my money was held for a significant period while I remained without a vehicle.
When I eventually received the brand new Mercedes EQE on 7 April 2026, I expected reliability and minimal downtime. However, since delivery, I have only been able to drive around 500 miles due to repeated faults and long repair delays.
Despite barely being able to use the vehicle, I am still paying £192 per week plus approximately £400 per month for insurance.
Since receiving the car, I have spent around 4 weeks waiting for Mercedes to resolve issues including a persistent rattling noise, faulty door handles, and other technical concerns. The vehicle remains at Mercedes while they investigate whether these problems can even be properly fixed.
The most frustrating part is being constantly passed between Splend and Mercedes:
- Splend tells me to contact Mercedes regarding repairs
- Mercedes says my contract is with Splend and any replacement vehicle or contractual resolution must come from them
Last week, I was contacted by a Splend representative named Iza, who assured me that my case would be resolved. I was promised a replacement vehicle while my car was being repaired, and I was also told my weekly payments would be deferred. Based on these assurances, I was asked to remove my previous review, which I did in good faith.
However, today after waiting from 10am until 12pm for an update, I was informed that Splend would not provide a replacement vehicle because I use my own insurance policy.
This condition was never made clear beforehand, and after removing my review based on promises that were not honoured, I feel completely misled.
To make matters worse, Mercedes has informed me that some expected vehicle features and hardware are missing, and that any contractual concerns must be raised directly with Splend.
I chose Splend specifically to avoid situations like this. Instead, I have experienced a 7-month delivery delay, repeated vehicle faults, poor communication, broken promises, financial pressure, and major disruption to my work.
Having paid a significant upfront deposit, weekly rental fees, insurance costs, and still being left without a reliable vehicle is simply unacceptable.
If this matter is not resolved fairly, I will consider escalating my complaint further.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Hi Mirmoteza,
Thank you for taking my call today, I appreciate your time.
As advised, your contract taken out with Splend is for the vehicle only. That said, it is my understanding that the issues you are currently facing are covered under warranty, and therefore Mercedes should have been offering a PCO replacement vehicle while yours was undergoing repairs.
This has now been escalated to a Mercedes manager and, as advised, I will come back to you with an update as soon as I have a solution.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan and Mehdi helped me secure a car…
Hassan and Mehdi helped me secure a car I’ve had my eyes on and made it happen swiftly.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service especially from…
Excellent service especially from Tanzim 👍🏻
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped with q PCO…
Farhad was great and helped with q PCO issues solves quick and fast
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
These people are very dodgy
These people are very dodgy. They put different price on the website and when you call them they tell you different price.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Dear Ejaz,
Sadly, we are unable to identify you as a past or present Splend customer. We have previously requested that you provide your contact details, but unfortunately we have not yet received a response.
Kindly email us your contact details at your earliest convenience so we can assist you further.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan from been very helpful and kind…
Hassan from been very helpful and kind thank you for your service
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Good service
I dealt with Farhad today and it is the first time things have run so smoothly for me. Thanks Farhad for your help.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
First Class Customer Service
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very knowledgeable and has actually helped changed my view of customer service at Splend. You need more people like him!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was great throughout the onboarding…
Eti was great throughout the onboarding process, very clear and helpful! Thank you.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great experience
Great experience, Hasan been excellent from start to collecting the car thanks to Hasan.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing help getting a new car…
Eti was amazing help getting a new car plus onboarding process was very enjoyable thank you eti
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti helped me out with the onboarding…
Eti helped me out with the onboarding process made it smooth and explained everything to me thank you eti
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I picked up my new jaecoo and was seen…
I picked up my new jaecoo and was seen by Nadim. Very nice man and professional
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I Was at the hub today exchanging my…
I Was at the hub today exchanging my vehicle, Helen customer service was top notch
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.